Privacy Policy for TCC Serviceman

Effective Date: 30 May 2025
Contact Email: support@theculturecompany.in

1. Introduction

Welcome to TCC Serviceman, a mobile application provided by The Culture Company ("we", "us", or "our"). This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use the TCC Serviceman app.

By using this app, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of data:

a. Personal Information

• Name, email address, phone number
  
  

• Login credentials (for accessing the app)
  
  

b. Service Booking Information

• Details of services booked by customers
  
  

• Service statuses (e.g., pending, ongoing, completed)
  
  

• Service history and summaries
  
  

• Notes or remarks related to service jobs
  
  

c. Location Information

• Real-time location data may be collected when the app is in use to:
  
  

  • Track the location of servicemen
    
    

  • Optimize service delivery
    
    

  • Update customers on service status
    
    

• Location tracking is only active when permission is granted and the app is running.
  
  

d. Device and Usage Data

• Device type, operating system, app version
  
  

• IP address and error logs
  
  

• Interaction with app features
  
  

3. How We Use Your Information

We use your information to:

• Display and manage service bookings
  
  

• Update service statuses (e.g., mark jobs as ongoing or completed)
  
  

• Maintain a history of completed jobs
  
  

• Provide real-time service updates
  
  

• Improve app performance and user experience
  
  

• Communicate with you about support or updates
  
  

4. Sharing of Information

We do not sell or rent your personal information. We may share your data only in the following cases:

• With authorized team members or administrators within your company for operational purposes
  
  

• With service providers who help us maintain the app (under strict confidentiality agreements)
  
  

• As required by law or to protect rights, safety, or property
  
  

5. Location Data Use

• We use your location data only to support core app features, such as assigning jobs based on proximity, tracking ongoing service tasks, and notifying customers.
  
  

• You can choose to allow or deny location access via your device settings. Denying location access may limit app functionality.
  
  

6. Data Security

We take reasonable steps to protect your data from unauthorized access, loss, or misuse, including:

• Encrypted connections
  
  

• Role-based access controls
  
  

• Secure storage of data
  
  

However, no method of data transmission over the internet is 100% secure.

7. Your Rights

You may:

• Request to view or update your information
  
  

• Withdraw location permissions at any time
  
  

• Contact us to delete your account or data
  
  

Email us at support@theculturecompany.in for any requests related to your data.

8. Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you within the app or via email.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:
📧 support@theculturecompany.in