Pocket Flight Deck Support
Developer: AYBEK TAKABAYEV (AybekTB).
Support and privacy enquiries: atb.energo@gmail.com
Report an issue
Include the app version, phone model, Android version, steps to reproduce, and expected and actual results. If helpful, attach a screenshot after hiding personal information. For purchase issues, state which account is used in the Play Store and whether the order appears in Google Play history; you may send the GPA order number in a private email.
Send a flight recording only if needed for diagnosis: it may contain precise coordinates and travel times. Do not send passwords, payment details, identity documents, reviewer access codes or purchase tokens. Do not post order numbers or account email addresses in public reviews.
No satellite readings
Check phone location services and the app’s precise location permission. If possible, test outdoors with a clear view of the sky. Obtaining a position may take time; neither a fixed waiting time nor successful reception is guaranteed.
Reception may be unavailable inside an aircraft. If airline rules allow, try holding your phone closer to a window. Follow crew instructions. Pro does not improve GNSS reception, and internet access does not guarantee a satellite position. DEMO lets you explore the interface without live reception.
Distance is shown but no destination time estimate
Distance requires a phone position and a selected destination airport. A time estimate also requires valid speed readings. After reception is lost, the last result remains with its age indicated; it is not a continuously updated forecast. See the user guide for details.
Recording with the screen off
You must start recording in the app. Check precise location and notification permissions. Phone power restrictions can interrupt operation: check the app’s battery settings. Lost satellite reception leaves gaps in the data; the app does not reconstruct missing measurements.
Buy and restore Pro
Pro is a one-time purchase without a subscription. Google Play displays the current price and payment confirmation. A satellite reception warning appears before purchasing. Continuing opens Google Play; closing its window without paying does not activate Pro.
Purchasing and restoration require internet access, a working Google Play service and the account used for the purchase. Pending or declined payments do not activate Pro. After the purchase is confirmed, the app retains access for offline use.
On a new device or after reinstalling, open the app with the same Google Play account. Access may restore automatically. To check manually, use Restore purchases in More. If unsuccessful, contact support with the app version, message and order information. Do not clear app data for diagnosis without saving recordings you need.
Following a refund with entitlement revocation, access updates after a successful Google Play check. While offline or when the check is unavailable, previously confirmed access may remain.
Payment and refund enquiries
View payment history and available actions in Google Play. Contact the developer about purchases or refunds, or use Google Play support: https://support.google.com/googleplay/answer/2479637?hl=en. Requests are considered in light of the circumstances, Google Play rules and applicable law; this page does not limit statutory rights.
Delete data
Saved flights can be deleted in the app. Clearing all app data in Android removes recordings and settings; it is unnecessary for deleting a single flight. Delete exported files separately. The developer cannot remotely delete local recordings from your phone.
To request deletion of information previously sent to support, email atb.energo@gmail.com and identify the enquiry. Ordinary correspondence is retained for up to six months after resolution; recordings containing coordinates and working copies are deleted within 30 days after diagnosis if no longer needed. Justified exceptions may apply to disputes and legally required records. See the privacy policy for details.