Welcome to the PocketBook AI support page! We're here to help you get the most out of your personal financial coach. Find answers to common questions below, or get in touch with our support team.
Here are some answers to our most common questions:
1. How do I restore my PocketBook Pro subscription?
If you've reinstalled the app or switched to a new device, you can easily restore your Pro subscription.
Go to the Settings screen inside the app.
Tap on the "Restore Purchases" button.
Your previous purchase will be verified with the App Store, and your Pro features will be unlocked immediately.
2. Is my financial data private and secure?
Absolutely. Your privacy is our top priority.
On-Device Storage: All your financial data is stored securely and encrypted on your device. We do not have access to your personal transaction information.
Anonymous AI Analysis: When you use the PocketAI feature, your recent transaction data (amounts and categories) is sent anonymously to the AI for analysis. No personally identifiable information is ever shared.
3. How does the PocketAI feature work?
PocketAI is your personal financial coach. It uses a secure, state-of-the-art AI model (Google's Gemini) to analyze your recent spending patterns. It looks for trends, identifies your largest expense categories, and provides simple, actionable tips to help you find potential savings. It turns your raw financial data into clear, easy-to-understand advice.
4. How can I change the currency in the app?
You can set your preferred currency to match your local currency.
Go to the Settings screen.
Tap on the Currency row.
Select your desired currency from the list. All financial data throughout the app will automatically update to reflect your choice.
Still have questions? We're happy to help! Please fill out the form below, and our support team will get back to you as soon as possible.