Senior Project Manager , Remote
The key skillsets to focus on:
Bachelor’s Degree or equivalent work experience in a related field required.
PMP Certification preferred.
Must be self-motivated and able to work independently, with minimal supervision and as part of a team.
7+ years of experience in managing projects within an IT environment required.
Ability to demonstrate
proficiency with project planning,
scheduling,
cost management,
change control,
vendor management and
scope/
risk/
Issue management.
Experience with Infrastructure, data management/warehousing, SDLC, applications and ERP related projects.
Demonstrated experience in the development and execution of project plans.
Ability to manage multiple projects concurrently.
Experience with project financials management (estimation, budgeting, expense/capitalization, ETC)
Accustomed to working in a centralized PMO.
Detail oriented with excellent communication and presentation skills.
Experience working with business stakeholders.
Ability to lead and influence a diverse team operating in a matrix environment.
Ability to quickly establish credibility, trust and respect with project team members.
Strong command of Microsoft Excel and Microsoft Project.
Experience with Facility type projects is a plus (office/building remodels, new builds etc.)
Knowledge of Agile methodologies is a plus.
Knowledge of Cloud computing is a plus.
Experience with VoIP projects is a plus.
Experience with ServiceNow PPM is a plus.
The Senior Project Manager performs the day-to-day management of multiple concurrent projects/programs of medium to high complexity.
The Senior Project Manager will apply extensive knowledge and principles of project management throughout the project lifecycle to ensure that project objectives are achieved within defined scope, schedule and budget.
Risk identification and mitigation is a crucial component of this role as is the ability to effectively communicate across senior management, project teams and key stakeholder groups.
The Senior Project Manager will mentor and lead Project Managers in all aspects of project delivery and process.
Project Management – Knowledge of the principles, methods and tools for planning, developing, scheduling, coordinating, reporting, and managing projects:
· Apply extensive knowledge of principles, methods and tools for project planning, budgeting, scheduling, reporting and execution of projects:
· Implementation and process improvements of RTS methodology and documentation.
Project Leadership - Displays initiative, effort and commitment in carrying out the organization’s project goals and objectives:
· Empower others by sharing authority and information.
· Inspire, motivate and guide others towards project goal accomplishment.
· Expresses confidence in others' ability to be successful.
· Shares information, advice, and suggestions to help others to be more successful.
· Provides guidance when corrective action is required.
· Demonstrates role model behavior in initiative, effort and commitments.
Project Resource Management – In collaboration with RTS departments, estimates and oversees project resource requirements:
· Identifies need and availability of resources for large complex projects.
· Provide guidance with allocation of resources.
· Monitor, track and adjust resource commitments throughout project.
· Identify implication to project goals due to resource contention or changes.
Project Planning – Establishes a systematic course of action for self and others to ensure accomplishment of a specific objective.
· Set priorities, goals and timetables to achieve maximum productivity.
· Apply project planning capabilities to multiple concurrent high complexity projects.
· Approach work in a methodical manner.
· Plan and schedule tasks so that work is completed on time
· Develop or use systems to organize and keep track of information (e.g., “to-do” lists and calendars)
· Set priorities with an appropriate sense of what is most important
· Plan with an appropriate and realistic sense of the time constraints
· Keep clear, detailed records of completed and pending activities related to project objectives
· Estimate resources needed for project completion
· Allocate time and resources effectively and coordinate efforts with all affected parties
· Keep all parties informed of progress and all relevant changes to project timeline
· Anticipate and document risks to project completion and develop contingency plans to address them
· Take necessary corrective action required to resolve project issues
· Provide direction and support to the project team members by planning and facilitating project meetings, organizing and assigning work
· Orchestrate go live activities
Project Lifecycle Management – Manages all aspects of project to meet scope, cost, time and quality objectives:
· Independently manage day-to-day operational aspects of multiple concurrent large complexity projects by planning, organizing and motivating resources, to established project activities
· Accurately and timely document and communicate initial project request, project approach and stage approval document (PASA)
· Maintain accurate and timely project and resource data in Project Portfolio Management (PPM) tool
· Collaborate with finance and procurement to create project budget and manage project financials
· Manage project scope (e.g., change request)
· Ensure project meets RTS quality standards
· Execute project while focusing on results and desired outcomes
Customer Relations – Manages the interactions between the customer and the rest of the project team to accomplish project goals.
· Be accessible, available, and responsive to the customer
· Show respect for the customer at all times
· Advocate appropriately for the customer to others and for others to the customer
· Create mutual interest for continued collaboration
· Seek customer feedback about project performance
· Manage and resolve complex conflicts and disagreements in a constructive manner
· Facilitate cooperation
· Bachelor’s Degree or equivalent work experience in a related field required.
· PMP Certification preferred.
· Must be self-motivated and able to work independently, with minimal supervision and as part of a team.
· 7+ years of experience in managing projects within an IT environment required.
· Ability to demonstrate
proficiency with project planning,
scheduling,
cost management,
change control,
vendor management and
scope/
risk/
Issue management.
· Experience with Infrastructure, data management/warehousing, SDLC, applications and ERP related projects.
· Demonstrated experience in the development and execution of project plans.
· Ability to manage multiple projects concurrently.
· Experience with project financials management (estimation, budgeting, expense/capitalization, ETC)
· Accustomed to working in a centralized PMO.
· Detail oriented with excellent communication and presentation skills.
· Experience working with business stakeholders.
· Ability to lead and influence a diverse team operating in a matrix environment.
· Ability to quickly establish credibility, trust and respect with project team members.
· Strong command of Microsoft Excel and Microsoft Project.
· Experience with Facility type projects is a plus (office/building remodels, new builds etc.)
· Knowledge of Agile methodologies is a plus.
· Knowledge of Cloud computing is a plus.
· Experience with VoIP projects is a plus.
· Experience with ServiceNow PPM is a plus.
Problem Solving - Ability to problem solve through problem identification (what is the problem), solution assessment (what can be done), problem documentation (document for future) and problem response (implementing a solution).
Able to:
Involved in highly complex, multi-team, multi-organization problem solving. May include complex timeline, resource needs and/or new technologies.
Identify and take initiative to resolve problems
Frame problems before trying to solve them
Break down problems and identify all of their facets, including hidden or tricky aspects
Show insight into the root-causes of problems
Generate a range of solutions and courses of action with benefits, costs, and risks associated with each
Involve the team in problem solving
Ask perceptive questions to seek optimal solutions
Explore various sources for answers, and think "outside the box" to find options
Be open to others' ideas to help develop solutions
Seek advice from those who have solved similar problems
Test proposed solutions against the reality of likely effects before going forward; looks beyond the obvious and does not stop at the first answers
Provide innovative and creative solutions
Follow up to ensure that the problem remains solved
Deliver high quality solutions that meet the project's goals
Decision making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action to accomplish project goals.
Able to:
Takes charge of a group when it is necessary to facilities change, overcome an impasse, face issues or ensure that decisions are made
Makes timely, difficult and necessary decisions even when information is limited or unclear
Handles complex (multi- party) decisions in timely manner
Provide input into decision making
Gather data and others' input when making decisions
Consider lessons learned from experience, differing needs, and the impact of the decision on others
Communicate decisions accurately and timely across all levels to impacted parties
Balance analysis, insight, experience, and perspective when making decisions
Find solutions that are acceptable to diverse groups with conflicting interests and needs
Weigh pros and cons of each option before making a decision and moving forward
Clearly articulate decision rationale
Learn from the consequences of past decisions
Follow up to ensure decision was implemented
Risk Management - Identifies, analyzes, mitigates, and responds to risks over the course of the project.
Able to:
Identify both the impact and likelihood of risks
Continuously identifies and controls risks for large highly complex, concurrent and/or multi-party projects
Develop mitigation strategy for all identified risks
Plan and use contingencies appropriately
Consider past problems to identify current project risks and pro-actively plan for them
Distinguish between risks (always in the future) and issues (in the present)
Company Business Knowledge - Understands the company, its products and the business processes.
Able to:
Has and applies broad and extensive business knowledge to achieve project results
Understand the core business functions (i.e., finance, accounting, and warehouse) of the organization
Apply specific business knowledge pertinent to job responsibilities
Communication - Ability to communicate effectively across all levels to support project and organizational objectives.
Able to:
Shares ideas and perspectives and encourages others to do the same
Present information in a concise and focused manner
Express information taking into account audience and nature of the information (for example, non-technical, sensitive, controversial)
Ask questions and summarize what was heard to mitigate miscommunication
Present information in a concise and focused manner
Listen to others
Communicate information (for example, facts, ideas, or messages) in a succinct and organized manner
Disseminate timely and accurate information to others
Customer Service – Ability to develop and maintain strong relationships with customers by listening, understanding and responding to needs.
Creates strategies to help the organization serve customers more effectively
Provides service to internal and external customers to meet or exceed their needs and expectations
Committed to continuous improvement
Anticipates customer’s needs and moves to effectively address issues
Establishes proactive relationship with customers, including providing education to customers as appropriate
Delivers high quality solutions that meet the organization's needs
Elicits feedback from customers
Accountability - Holds self-accountable for measurable high-quality, timely, and cost-effective results.
Able to:
Makes good decisions on behalf of the company (profitability, compliance)
Limits risk and exposure
Set well-defined and realistic personal goals
Accept responsibility for mistakes
Meet commitments
Minimize re-work
Seek out learning opportunities
Identify training needs and take actions to obtain knowledge
Proactively collaborate between own functional area and areas below or above in the project stream as needed
Display a high level of initiative, effort, and commitment towards completing assignments
Set priorities
Allocate work were applicable
Persistently push self and others for results
Anticipate and adjust for problems and roadblocks
Be enthusiastic for the things he/she sees as challenging
Mitigate issues within work scope to keep the workflow moving smoothly to a conclusion
Consistently seize opportunities
Manage costs
Provide consistency between projects
Help others to learn
Building Collaborative Relationships - Develops, maintains, and strengthens partnerships with others inside or outside the organization.
Able to:
Effectively persuades and influences team members
Establish rapport with co-workers easily
Encourage and facilitate cooperation, pride, trust and group identity
Foster commitment and team spirit
Work with others to achieve goals
Listen and respond constructively to other team members' ideas
Offer support for others' ideas and proposals
Be open with other team members about his/her concerns
Share his/her expertise with others
Acknowledge team members for their contributions
Provide assistance to others when they need it
Express disagreement constructively
Work for solutions that all team members can support
Recognize the business concerns and perspectives of others
Planning and Organizing – Establishes a systematic course of action for self or others to ensure accomplishment of a specific objective.
Work independently on complex tasks, developing own work schedule and monitoring progress against defined parameters
Organize and follow complex and/or detailed procedures
Lead ad hoc work groups to analyze problems, develop solutions, and communicate solutions effectively
Sets priorities, goals, and timetables to achieve maximum productivity
Leadership - The ability to oversee others, evaluate, analyze and control project related work of team resources.
Able to:
Recognizes the differences in people and what motivates them
Utilizes appropriate techniques to encourage and support staff in meeting or exceeding desired outcomes
Coordinates, and monitors work assignments of others
Leads, coaches, mentors and trains staff
Treat co-workers in a fair and equitable manner
Behave in a tactful, compassionate, and sensitive manner
Foster an atmosphere of open communication
Consider and respond appropriately to the needs, feelings, and capabilities of different people in different situations