🎯 Course Title: Customer Service Certificate Course

Master the skills needed to provide exceptional customer service and enhance customer satisfaction. This comprehensive course will guide you through best practices for handling complaints, managing difficult customers, and building long-term relationships to boost customer loyalty.

Course Details

• Online Class: ₦30,000
  (6 days, 8 PM - 9 PM daily via Zoom/WhatsApp, Live & Recorded Sessions)

• Requirement: O'Level qualification

• All fees cover: 2 weeks of mentorship, certificate, registration, and training

Course Modules

Module 1: Introduction to Customer Service Excellence

• Definition of customer service

• The role of customer service in an organization

• Characteristics of excellent customer service

Module 2: Effective Communication Strategies

• The communication process

• Barriers to effective communication and how to overcome them

• Role-playing exercises to practice communication skills

Module 3: Handling Customer Complaints Professionally

• Types of customer complaints

• The complaint-handling process

• Case studies and role-playing scenarios

Module 4: Managing Difficult Customers

• Common types of difficult customers and their behaviors

• Tips for staying calm and professional

• Techniques for effective negotiation and resolution

Module 5: Building and Maintaining Customer Relationships

• The customer journey and touchpoints

• Personalization and its role in customer relationships

• Strategies for follow-up and maintaining contact

Module 6: Problem Solving and Conflict Resolution

• The problem-solving process

• Conflict resolution styles and when to use them

• Group exercises to practice problem-solving scenarios

Module 7: Enhancing Customer Satisfaction and Loyalty

• Key drivers of customer satisfaction

• Techniques for gathering and utilizing customer feedback

• Creating a customer loyalty program

Benefits of the Course

By completing this course, you will:

• Gain effective communication skills for customer interactions

• Master techniques for handling complaints and managing difficult customers

• Learn to build long-term relationships and foster customer loyalty

• Enhance problem-solving abilities to address customer issues

• Understand the importance of customer satisfaction and how to measure it

• Receive personalized mentorship to guide your career in customer service

How to Register

1. Pay the fee to:
   8295306875 - Precise Media Academy/Rotimi Akintunde - Moniepoint Bank

2. Send proof of payment to:
   07044259880 (WhatsApp)

3. For inquiries & registration:
   Call or WhatsApp 07044259880

4. Visit our website:
   prema.com.ng

5. Office Address:
   1 Gabby Crescent, Meiran, Lagos

Connect with Us on Social Media

• Facebook: Precise Media Academy

• Instagram: @precisemediaacademy

🚀 Register today and take your customer service skills to the next level! 🚀