Plush Commission TOS

These terms and conditions only apply to new plush that have not previously been made.

Remakes can be ordered in my shop at BiscottiBunny.com when available.

By commissioning me, Courtney (also known as Biscotti Bunny and Courtnipie), you agree to the terms below:

Commissions

  • You must be 18 years or older to inquire about a commission.

  • I currently do not accept commissions for OCs.

  • I typically only do on-model plush, in that the plush will look as closely as possible to its in-game or TV counterpart.

    • I do not do stylized plush such as chibi or fan art look-alikes.

  • I will only accept commissions that I feel comfortable doing. I do not do NSFW.

  • Quotes will expire after 1 month of the inquiry if not agreed upon.

  • Quotes given for brand new plush will include up to a 30% additional fee for the pattern drafting and materials used for pattern testing.

    • Animal Crossing plush dolls are exempt.

  • There are several factors that will contribute to the price of a plush including:

    • Size

    • Amount of colors

    • Overall complexity

    • Special features (jointed, plastic armature, magnets, etc.)

    • Overall time and labor

  • I will periodically send you photos of the plush for you to approve. These will include work in progress photos of pattern tests and final pieces as they are completed.

  • I allow up to 2 free revisions for things such as moderate shape changes and embroidery adjustments.

    • Complete pose changes, proportional changes, or anything that requires a large overhaul of the pattern will not be accepted.

Payment

  • At least 50% of the commission price is expected upfront before work on the commission begins.

  • Full payment must be received before the plush is shipped.

  • I accept payment plans for most commissions.

    • Payments will be made through a PayPal invoice.

      • The invoice will be for the full amount but you can pay incrementally until the invoice is paid.

      • Invoices must be paid in full within 3 months, or within the agreed upon timeframe. Should something come up that prevents this, I am willing to accommodate as long as I am given notice beforehand.

      • Store orders and new commissions that are paid in full will take priority over invoices that have not been paid in full regardless of how long the commission has been in the works.

    • Failure to pay on time will result in the plush being delayed or canceled.

    • If full payment has not been received after two weeks of the completion of the plush without prior notice, the plush will be considered abandoned and potentially resold. A partial refund may be given depending on the circumstances (see Returns & Refunds below).

    • The plush will not be shipped to you until full payment, including shipping, has been received.

  • I do not accept cryptocurrency. Attempting to pay with cryptocurrency of any kind will result in immediate cancellation of your invoice and you will be issued a refund.

Returns & Refunds

  • Full refunds are only given if no materials have been purchased for the commission.

  • A partial refund may be given minus the cost of any materials purchased and other fees I have incurred in preparation for the plush.

  • If a plush has already been started, no refunds will be given.

  • I do not accept returns. You may resell the plush if you wish.

Shipping

  • Depending on the size of the plush or your preference, I will ship via USPS or UPS. Tracking info will be provided.

  • Cost of shipping will depend on your location as well as the size of the plush.

    • Shipping can be as much as $70 or more for domestic shipping on larger plush.

    • I will try to get the cheapest option available but know that I do not control shipping prices.

  • If your location is outside the US, you are responsible for any customs fees that may arise. I will NOT mark customs forms as a gift, this is mail fraud.

  • I include insurance on all of my plush when shipped. In the unfortunate event your package is missing or damaged, you must make a claim with the carrier. I am not responsible for packages once they leave my care.

Contact

Email is the best method to contact me but here are other forms of contact you may reach me.

Email | Twitter | Instagram | Current Plush Queue

Please understand that plush making is only my hobby and not my full-time work so commissions may take up to several months to complete.

Last updated on December 29, 2022