Legal Policies & Terms

Welcome to Plumbing with Grace. By using our website and services, you agree to the following terms and policies. Please read them carefully.

We respect your privacy and comply with the Protection of Personal Information Act (POPIA). This policy explains how we collect, use, and protect your personal information.

What Information We Collect

• Name, phone number, and email address (when contacting us)

• Any details provided in service inquiries

• Website usage data (via cookies and analytics tools)

How We Use Your Information

• To respond to inquiries and provide plumbing services

• To improve our website and customer experience

• For marketing purposes (only with your consent)

How We Protect Your Information

We do not share, sell, or rent your personal information to third parties. We use secure systems to store any collected data.

Your Rights

You have the right to:

• Request access to your personal data

• Ask us to delete or correct your data

• Opt out of marketing communications

For any privacy concerns, contact us at plumbingbygrace@gmail.com.

Scope of Services

Plumbing with Grace provides plumbing installation, repairs, maintenance, and emergency services. Service availability may vary based on location and scheduling.

Pricing & Payment

• Quotes are provided before work begins.

• Material will be paid upfront. The labor payment is due upon service completion unless otherwise agreed.

• Late payments may result in additional fees.

Cancellations & Refunds

• Clients must notify us at least 24 hours in advance for cancellations.

• No refunds for completed work, but we offer warranties on services where applicable.

Liability Disclaimer

We strive for excellent workmanship but are not responsible for:

• Pre-existing plumbing issues or hidden damage

• DIY plumbing attempts following website advice

• Delays caused by third-party suppliers

All content on this website is for informational purposes only. While we aim for accuracy, Plumbing with Grace is not responsible for errors or misinterpretations. Always contact a qualified plumber for proper advice and service.

This website may use cookies to improve user experience and track website performance.

What Are Cookies?

Cookies are small files stored on your device when you visit our website.

How We Use Cookies

• To analyze website traffic (via Google Analytics)

• To improve functionality and user experience

• For marketing and remarketing purposes (Facebook Pixel, if applicable)

How to Manage Cookies

You can disable cookies in your browser settings, but this may affect website functionality.

For any questions regarding these policies, please contact me:

Plumbing with Grace
📍 Port Elizabeth, South Africa
📞 0842919634
📧 plumbingbygrace@gmail.com
🌍 https://sites.google.com/view/plumbing-with-grace