Privacy Policy – Rockhampton Plumbing Services

Last Updated: April 2025
At Rockhampton Plumbing Services, your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect the personal information you provide when you use our website or request plumbing-related services.
By visiting our website or submitting your details, you agree to the terms outlined in this policy.

1. What Information We Collect

When you submit a contact form, request a quote, or call us directly, we may collect personal information such as:
Your full name
Contact details (phone number and/or email address)
Suburb or location within Rockhampton
Information about your plumbing needs or service request
Any other details you voluntarily provide through our forms or messages
We only collect information relevant to providing a helpful response or connecting you with a trusted local plumber.

2. How We Use Your Information

Your personal information may be used for the following purposes:
To respond to your enquiry or quote request
To connect you with a local plumbing professional who can assist you
To schedule appointments or follow up on service-related matters
To improve our website and customer service experience
To send updates, special offers, or seasonal plumbing tips (only if you choose to receive them)
We do not sell your personal information to marketers or unrelated third parties. Your information is used solely to help you access reliable plumbing services.

3. Third-Party Service Providers

Rockhampton Plumbing Services operates as a lead generation website. This means that we are not the plumbing company completing the work — instead, we connect you with experienced, licensed plumbers in your area.
When you submit your details, you consent to us sharing that information (such as your name, suburb, phone number, and service description) with a local service provider who can contact you to provide a quote or perform the plumbing service.
We only work with reputable and qualified providers. Your data will not be shared beyond this purpose.

4. Cookies and Website Tracking

Our website may use cookies and third-party tools like Google Analytics to:
Track how visitors use our site
Understand which pages are most helpful
Improve loading speed and user experience
Cookies are small data files stored on your device. You can disable them in your browser settings if you prefer. This may affect how certain features of the website work.

5. How We Protect Your Information

We take your privacy seriously and implement measures to protect your data. These include:
Secure servers and software for storing data
Limited access to personal information within our team
Regular security updates to protect against unauthorised access
While no website can guarantee complete security, we do our best to ensure your data is handled responsibly and with care.

6. Links to Other Websites

Our website may occasionally link to other websites for your convenience. These may include local service providers or industry-related content.
Once you leave our website, we are not responsible for how those external sites collect or use your information. Please review their privacy policies if you visit their pages.

7. Accessing or Updating Your Information

You have the right to request access to any personal information we hold about you. You may also ask us to correct or delete any incorrect or outdated information.
To make such a request, please contact us using the details provided below.

8. Contacting Us

If you have any questions about this Privacy Policy or how your personal information is used, please contact us:
Rockhampton Plumbing Services
Servicing Rockhampton and surrounding suburbs
Phone:  (07) 4863  5902
Email: sales@rockhamtonplumber.au
Business Hours: Monday to Friday, 7:00am – 5:00pm