Siege Rumble
Terms and Conditions

Siege Rumble Terms and Conditions

<Chapter 1 General Provisions>

Article 1. Purpose

The purpose of these Terms and Conditions is to stipulate the rights, obligations, liabilities, and other necessary matters of baobob Lab (hereinafter referred to as the "Company") and its Members in connection with the use of the games and various services (network, website, and other services) provided by the Company.

Article 2. Definitions

(1) The definitions used in these Terms and Conditions are as follows:

1. "Company" refers to baobob Lab, the business operator that provides services through wired and wireless communication networks by utilizing devices including mobile phones and PCs.

2. "Member" refers to a person who enters into a use agreement pursuant to these Terms and Conditions and uses the services provided by the Company; unless a special reason is indicated, when a device such as a mobile phone or PC is in use of services, the Company shall regard the person who owns the device under that person's name as the Member.

3. "Temporary Member" refers to a person who uses a part of the service provided by the Company by offering only a part of the required information through the Guest Login function.

4. "Game Service" refers to one of the services provided by the Company to the Member that encompasses the game run on the Member's mobile or PC device, provision of information, customer support, and additional services thereof.

5. "Device" refers to an appliance that can be used to download and install content, which includes mobile phones, smartphones, personal digital assistants (PDA), tablet computers, PCs, and TVs.

6. "Payment" refers to an act of purchase through a payment company recognized by the Company to buy or use the Content, etc. within the service.

7. "Content" refers to any and all of the content, paid or free of charge, that is digitally created related to the services provided by the Company, including all games, network services, Applications, game money, and game items.

8. "Open Market" refers to an electronic commerce environment built to install game content and make payments on Devices.

9. "Account Information" refers to all information regarding the account, including the personal information the Member provided to the Company, such as the account, password, and name of the Member, device information, game usage information (character information, items, levels, etc.), and fee payment information.

10. "Applications" refer to any and all programs that are downloaded or installed through a Device to use the services provided by the Company.

(2) The definitions of terms used in these Terms and Conditions, except as set forth in Paragraph 1, shall be in accordance with the relevant laws and each service policy; should the terms not be defined thereof, general commercial practices shall apply.

Article 3. Provision of Company Information, Etc.

The Company shall indicate the items in the following subparagraphs on the Website operated by the Company (http://www.playblb.com/ko-kr) or within the services so that Members can easily understand them:

1. Company name and representative name;

2. Address of business office (including the address where Members' complaints can be processed);

3. Telephone number and email address;

4. Business registration number;

5. Mail-order business report number; and

6. Terms and Conditions and Privacy Policy.

Article 4. Effect, Application, and Amendment of Terms and Conditions

(1) The Company shall post the content of these Terms and Conditions within its Game Services or connected screens and the Website so that the Members can understand them. In such a case, crucial content of these Terms and Conditions, such as suspension of services, retraction of subscription, refund, agreement cancellation or termination, indemnification of the Company, etc., shall be emphasized and indicated clearly or shown through a separate screen, etc. so that Members may easily see them.

(2) The Company may amend these Terms and Conditions if it deems necessary. In cases where the Company amends these Terms and Conditions, the Company shall determine the details and date of application of the amended Terms and Conditions and shall announce them by posting them on its Game Services or connected screens 7 days prior to the date of application; provided, however, that if these Terms and Conditions are amended to the disadvantage of Members, the announcement shall be made by the same method as provided above 30 days prior to the date of application and shall be notified to the Members. The changed Terms and Conditions will be effective on the application date that is announced or notified.

(3) Members have the right not to agree to the amended Terms and Conditions. If a Member objects to the amendment of these Terms and Conditions, such Member may terminate the service use agreement executed through the previous Terms and Conditions (hereinafter referred to as "Membership Cancellation") and suspend the use of the services; provided, however, if the Member continues to use the services without an explicit expression of refusal even after the Company has publicly announced or notified the Member, then they will be considered to have agreed to the amended Terms and Conditions.

(4) The Company shall take measures so that Members may inquire about and respond to the content of these Terms and Conditions and the Company.

(5) Should it be necessary due to reasons such as the modification of the Open Market policies, change of systems, or the enactment or amendment of relevant laws, including the Act on the Consumer Protection in Electronic Commerce, Etc., Act on the Regulation of Terms and Conditions, Game Industry Promotion Act, Act on Promotion of Information and Communications Network Utilization and Information Protection, and Content Industry Promotion Act, the Company may amend these Terms and Conditions to the extent not inconsistent with the provisions of the laws relevant to this Article.

Article 5. Execution of Use Agreement and Application

(1) A user intending to become a Member shall apply for use in accordance with the forms and procedures presented by the Company after agreeing with the content of these Terms and Conditions, and by the Company approving the details of such application, the use agreement between the Company and such user shall be executed; provided, however, that if the applicant is of such an age that the consent of a legal guardian is required under the Personal Information Protection Act, or is a minor, valid use may continue only after the consent procedure of the legal guardian pursuant to the relevant laws of the applicant's country of residence. The user must record their actual information when applying for use. Members who do not comply with the above may not assert any rights and may be subject to penalties under applicable laws.

(2) In principle, in the case where an individual who wishes to become a Member applies for use by writing actual information precisely, the Company shall accept that individual's application unless there is a substantial reason to deny thereof; provided, however, that the Company may refuse to accept any of the following applications for use:

1. The Member information is falsely stated or the service provision conditions are not met;

2. If the services are intended to be used through abnormal or indirect methods in a country where the Company does not provide services;

3. The services are used for the purpose of engaging in activities prohibited by the relevant laws;

4. If the services are intended to be used for the purpose of harming social peace and order, public morals, or harming the Company's interests;

5. If the services are intended to be used for the purpose of illegal use or profit-making; or

6. If the provision of services is deemed inappropriate due to reasons equivalent to the above subparagraphs.

(3) In any case of the following subparagraphs, the Company may defer approval until the relevant issue is resolved.

1. If there is no room in the facilities of the Company, support for a specific device is difficult, or there are technical problems;

2. If there is an impediment in the services or in service usage fees, payment methods; or

3. If it is deemed difficult to accept the application for use due to reasons equivalent to the above subparagraphs.

(4) Upon completion of the consent procedure for the Terms and Conditions or the input of information necessary for the use of the services, the Company shall allow the services to be immediately used if there are no circumstances to withhold or refuse the consent; provided, however, that if the matters in Paragraph 2 are identified later, the use may be restricted or the agreement terminated in accordance with the provisions of these Terms and Conditions.

(5) Members shall be responsible for their Internet connection/mobile payments incurred for the use of the Game Services provided by the Company. In cases where it is necessary to confirm the Internet connection/mobile payment that may be incurred due to the Game Services provided by the Company, Members shall inquire from the mobile communication service provider or the Internet service provider before using the services provided by the Company.

(6) The Company may provide some services for a fee.

(7) In cases where the commencement of services becomes unavailable due to work or technical failures, inspections, etc., the Company shall publicly announce that fact on its Website or notify the Members thereof.

(8) For the convenience of Members, the Company may provide a Temporary Member function for Game Services. If any case of the following subparagraphs applies during the use of the Temporary Member function, issues may arise in which the Account Information is deleted, or the records are not confirmed; it may not be possible to link or transfer the Account Information on the Game Services used through the Temporary Member function thereafter. In such cases, the Company does not guarantee the restoration of the Account Information and is not liable for compensation or damages; provided, however, that the foregoing shall not apply in cases of willful misconduct or gross negligence of the Company.

1. If the Device is changed;

2. If the Device is modified or reset;

3. If all or part of the Content such as the Application is deleted from the Device.

Article 6. Provision and Modification of User Information

(1) Members shall only use the devices they own under their names to apply for service use. If a Member steals a device under another person's name to apply for service use, disadvantages may occur, such as limitation of service use or deletion of its record.

(2) Members may edit the personal information they submitted; provided, however, that Account Information necessary for service provision and management may not be edited.

(3) In the case of a modification regarding the information they submitted to the Company, Members shall immediately edit the information through settings in the service, the Company's management page or website, or the Customer Support. The Company shall not be responsible for disadvantages incurred from not notifying the modified matters to the Company.

Article 7. Other Rules

Matters not set forth in these Terms and Conditions and their interpretation shall be in accordance with individual Terms and Conditions, guidelines, and Operating Policies set by the Company, relevant laws, including the Act on the Consumer Protection in Electronic Commerce, Etc., Act on the Regulation of Terms and Conditions, Game Industry Promotion Act, Act on Promotion of Information and Communications Network Utilization and Information Protection, Content Industry Promotion Act, and Personal Information Protection Act.

Article 8. Operating Policies

(1) To protect Members' rights and interests and to maintain order in the service, the Company may determine the matters delegated thereto by setting a specific scope to the Terms and Conditions as separate policies (hereinafter referred to as "Operating Policies"). By agreeing to these Terms and Conditions, Members are subject to the individual Operating Policies for each Game Service and other additional services.

(2) The Company shall notify the Members of the content of the Operating Policies by posting them on the Website or a screen within the Game Services or providing a linked page so that the Members may know the details of the Operating Policies.

(3) If an amendment of the Operating Policies results in a material change to the rights or obligations of Members or has the same effect as amending the content of the Terms and Conditions, the procedures in Paragraph 2, Article 4, shall be followed; provided, however, that in cases where the amendment of the Operating Policies falls under any one of the following subparagraphs or has the same effect as amending the content of the Terms and Conditions, the Company shall apply the amended Operating Policies after giving prior notice through the method in Paragraph 2 of Article 4.

1. If matters delegated by setting a specific scope to the Terms and Conditions are amended;

2. If matters not related to the rights and obligations of Members are amended; or

3. If the content of the Operating Policies is amended within the scope of being not fundamentally different from the content set forth in the Terms and Conditions and can be expected by Members.

<Chapter 2 Management of Personal Information>

Article 9. Protection and Use of Personal Information

(1) The Company shall strive to protect the personal information of Members, including subscription information, in accordance with relevant laws. With respect to the protection and use of the personal information of Members, the relevant laws and the Privacy Policy separately notified by the Company shall apply; provided, however, that the Company's Privacy Policy shall not apply to linked services other than the services granted by the Company.

(2) Depending on the nature of the service, data unrelated to the personal information of the Member, including nicknames, character photographs, status information, etc., may be disclosed.

(3) The Company shall not provide the personal information of a Member to other Members without the consent of such Member, except in cases where requested by related government agencies, etc., in accordance with relevant laws.

(4) Depending on the nature of the service, other social network accounts may be needed for its use. Any action taken or information shared on another social networking site will be processed in accordance with the Terms and Conditions and Privacy Policy of that site.

(5) The Company shall not be responsible for any damage arising from leakage of a Member's personal information or Account Information for reasons attributable to the Member.

<Chapter 3 Obligations of Parties>

Article 10. The Company's Obligations

(1) The Company shall comply with the relevant laws and exercise the rights and perform the obligations set forth in these Terms and Conditions in good faith.

(2) The Company shall establish a security system to protect personal information (including credit information) so that Members may use the services safely, and shall publicly announce and comply with the Privacy Policy.

(3) In order to provide continuous and stable services, the Company, in cases where facilities fail or data are destroyed or damaged in the process of improving the services, shall make best efforts to repair or restore the facilities and/or data without delay unless there are unavoidable reasons, such as natural disasters, emergencies, defects and malfunctions unable to be resolved by current technologies, etc.

(4) The Company shall strive to immediately handle any opinions or complaints raised by Members if they are deemed legitimate; provided, however, that if immediate handling is not possible, the Company may notify the Members of the reasons for the delay and handling schedule by telephone or email collected with their prior consent.

Article 11. Member's Obligations

(1) In using the services provided by the Company, Members shall not engage in any acts of the following subparagraphs or any acts with the purpose or intent corresponding to any of the following subparagraphs:

1. Not using the Member's real name or using the information of another person when providing personal information to the Company to win events, etc., or entering false information;

2. Stealing another Member's credit card, wired/wireless telephone, bank account, etc., to purchase Content or stealing/unlawfully using another Member's personal information, including another Member's ID, password, or mobile phone number;

3. Trading or selling game items, game money, etc. accumulated to a game ID with other Members through services not provided by the Company;

4. Reproducing, distributing, promoting, or commercially using the services of the Company or information obtained by using the services without the prior consent of the Company;

5. Generating financial benefits for oneself or another Member using the Company's services;

6. Damaging the reputation of or causing damage to other Members;

7. Paying service fees by stealing means of payment under another person's name without the consent or approval of that person;

8. Infringing the Company's intellectual property rights, third-party intellectual property rights, portrait rights, or other rights;

9. Collecting, storing, disseminating, or displaying the personal information of other Members without the approval of the Company;

10. Registering or disseminating computer virus infection material that exploits bugs in the program, causes the malfunction of facilities related to the services, or causes the destruction or disruption of information, etc.;

11. Transmitting information that intentionally interferes with the Company's operation of services or can interfere with the stable operation of the services, or advertising information that goes against the receiver's explicit refusal to receive such information;

12. Disguising as another Member or falsely stating the relationship with another Member;

13. Exchanging or posting obscene or vulgar information, linking to obscene sites, or posting unauthorized advertisements or promotional materials;

14. Inducing or participating in speculative acts, such as gambling with property;

15. Transmitting, delivering, or distributing words, sounds, texts, images, or footage that could cause discomfort, disgust, or fear in another person;

16. Acquiring profits by damaging or deceiving other Members in connection with the use of the Company's services

17. Changing the information posted on the services;

18. Sending, posting, distributing, or using information (computer programs) that are prohibited from being transmitted or posted under the relevant laws, or data containing software viruses or other computer codes, files, or programs designed to disrupt or destroy the normal operation of computer software, hardware, or telecommunications equipment;

19. Changing the Application or adding/inserting other programs in the Application without being granted specific authority from the Company to do so, hacking or reverse-engineering the servers, releasing or changing the source code or application data, establishing a separate server, or altering/plagiarizing a part of the website at one's own discretion to impersonate the Company;

20. Posting texts or sending emails by pretending to be or impersonating an employee or operator of the Company or by using the name of another Member; or

21. Any other violation of public order and morals, illegal or unjust acts, or violation of relevant laws.

(1) Members shall confirm and comply with relevant laws, the provisions of these Terms and Conditions, precautions notified with respect to the user guide and Game Services, the matters notified by the Company, etc., and shall not engage in any other acts that interfere with the business of the Company.

(2) Members shall not engage in business activities such as the sale of products using the services; provide or be provided with items, IDs, etc., acquired through the services through transactions; conduct acts such as hacking, profiting through advertisements, illegally distributing commercial software, etc.; nor prepare for or advertise such acts. With respect to the results and losses of the business activities that have occurred due to the violation of the above, the Member shall bear the responsibility for legal measures, etc., such as imprisonment by the relevant authorities, etc., and the Company shall not bear the responsibility therefor. If the Company is damaged due to such Member's act, the Member shall be liable to compensate for the damage.

(3) Members shall be responsible for the management of their accounts and Devices; they shall also be liable for any damage arising from insufficient management thereof or the allowing of use by a third party.

(4) Members shall establish and manage a payment password to prevent illegal payments from being made on each Open Market. The Company shall not be liable for any damage caused by the Member's negligence.

(5) The Company may establish specific rules, standards, etc., with respect to each of the following acts, and Members shall comply therewith:

1. Member account name, character name, and other names used in the games;

2. Restrictions on chat content and methods;

3. Restrictions on methods of using forums and services;

4. Restrictions on methods of playing within game services; and

5. Other necessary matters, such as the Partnership Service Policy.

<Chapter 4 Use of Services and Restrictions on Use>

Article 12. Provision of Services

(1) The Company shall allow Members whose use agreements have been executed pursuant to Article 5 to use the services immediately; provided, however, that some services may commence from the designated date as required by the Company.

(2) In providing services to Members, the Company shall also provide additional services, including those set forth in these Terms and Conditions.

(3) In addition to these Terms and Conditions, Members may be requested to enter into separate agreements for each service. Members may use games that require separate terms and conditions by applying for use and agreeing to the terms and conditions of the relevant game. The Company will then approve the application, allowing the Member to use the game.

(4) To ensure the stable and secure operation of services and improve service quality, the Company may collect and utilize the information of Members' Devices (settings, specifications, operating system, version, etc.) except their personal information.

(5) The Company shall provide the services for a fixed period of time in accordance with the business policies of the Company; provided, however, that if necessary for operational purposes, such as for regular system inspection, expansion or replacement of servers, the addition of new game content, bug patches, replacement with new services, etc., the services may be temporarily suspended for a certain period, and in such a case, the Company shall give notice of such content and time thereof in advance through the appropriate means on the Website or within individual services; provided, however, that if there is an unavoidable reason that prevents the Company from giving notice in advance, the Company may give notice after the suspension.

(6) With respect to the provision of the services to the users, the Company may restrict the use of some services in accordance with the relevant laws, the ages of the users, the procedures for the use of the services, etc. In such a case, the Company shall give advance notice of the restriction details.

Article 13. Use of Services

(1) Members may use the services provided by the Company free of charge or for a fee using the network through the mobile carrier's wireless Internet, Open Market stores, application stores, online sites (portal, mobile game sites, the Website, etc.), and other channels through the network.

(2) When a Member purchases mobile games or Applications, or use network services through wireless, Open Market, or application stores, they may be subject to data communication fees determined by the mobile carrier.

(3) In the case of downloaded and installed Applications or services used through the network, tasks may be carried out in the background. In such cases, additional charges to fit the characteristics of the Device or mobile carrier may occur, and the Company shall not be liable in this regard.

(4) Downloaded and installed Applications and services used through network services are provided in accordance with the characteristics of the Device or mobile carrier, and it may not be possible to use all or a part of the functions of the Game Services in the event of a change of Device, change of number, or overseas roaming, and the Company shall not be liable in such cases.

(5) The Company shall provide the information on the minimum technical specifications necessary for the use of the services on its Website, etc. For the use of each service, the Member shall confirm if the specifications of the Device to be used for the service, the quality of the wired or wireless communication network, etc., are appropriate for the use of the relevant service. The information on the technical specifications necessary for the use of the services may change due to changes in circumstances, such as service updates and technological advancement; the Company shall not be responsible for any changes to the information on technical specifications.

Article 14. Account and Platform Services

(1) In consideration of the Members' convenient user experience and characteristics of the Device in use of services, the Company may issue an ID that consists of a combination of random numbers, characters, etc., to Members for their service use.

(2) The Company may provide separate social platform services (hereinafter referred to as "Platform Services") to allow Members to enjoy a wider variety of services. The Application to use Platform Services shall be processed separately from the procedure according to these Terms and Conditions; procedures related to the use of such services shall follow the terms and conditions of each Platform Service.

(3) In a case where a Platform Service is loaded on the Application provided by the Company, Members may be requested to join that service. Platform Services support Members so they may use the services on various Devices with a single account.

Article 15. Changes to and Suspension of Services

(1) The Company may change the services according to operational or technical needs. In any of the following cases, the services may be temporarily suspended for a certain time or period, and such details shall be notified within the service before any changes are made; provided, however, that if the Company inevitably needs to change or suspend the services due to bugs or errors, server equipment defects, etc., or if the changes do not constitute significant changes in the service, the notification can be given after the fact.

(2) Notwithstanding Paragraph 1, in cases corresponding to any of the following subparagraphs, Game Services may not be provided for a certain period, and the Company has no obligation to provide Game Services during such time:

1. If it is necessary for a repair inspection, replacement, or regular inspection of the information and communications facilities, such as computers or revisions to the game content or Game Services;

2. If it is necessary to respond to electronic intrusions such as hacking, communications accidents, abnormal use of games by Members, and unexpected instability of Game Services;

3. If the provision of Game Services is prohibited or restricted for a certain time or through a certain method by relevant laws, government policies, or the business association's self-compliance regulations, etc.;

4. If normal Game Services cannot be provided due to natural disasters, emergencies, power failure, service facility malfunction, extremely high rate of service usage, etc.; or

5. If it is due to a material business necessity, such as the Company's division, merger, business transfer, business closure, worsening profits of the relevant Game Services, etc.

(3) The Company may suspend all services in cases where the services are difficult to continue due to material business reasons, such as discontinuance of business due to business transfer, division, merger, etc., expiration of the game provision agreement, significant worsening of service profits, etc. In such cases, the date of suspension, reasons for the suspension, compensation conditions, etc., shall be notified on the initial screen of the Game Services or their connected screens, Website, etc., at least 30 days prior to the date of suspension. Upon the termination of the Content and services acquired freely by Members, there shall be no liability for refunds, damages compensation, etc. regarding flat-rate or limited-time paid items whose period of use has expired and paid Content whose use has expired or whose period of use has expired in accordance with Paragraph 2 of Article 15.

(4) The Company shall not be liable for any problems arising from the change or suspension of the services unless there is an intentional act or gross negligence on the part of the Company.

Article 16. Collection of Information, Etc.

(1) The Company may store and save chat logs between users; the information shall be preserved only by the Company. The Company may view the information only in the case of settling disputes between Members, handling complaints, and maintaining order within games; third parties may view the information only in the case of gaining permission according to relevant laws.

(2) In the case of the Company or a third party viewing the chat information according to the terms of Paragraph 1 of this Article, the Company shall notify the relevant Member of the reason and scope thereof; provided, however, that the Company may notify the Member after the viewing if the information must be viewed relevant to the investigation, handling, confirmation, or the relief of damage from the forbidden activities pursuant to Paragraph 1 of Article 11.

(3) To ensure the stable and secure operation of services and improve service quality, the Company may collect and utilize the information of Members' Devices (settings, specifications, operating system, version, etc.) except their personal information.

(4) The Company may request additional information from Members to improve services, introduce services for Members, etc. Members may accept or refuse thereof; the Company shall notify Members that they may refuse upon sending the request.

Article 17. Advertising

(1) The Company may run advertisements to maintain the services, etc. In addition, limited to cases in which the Member's prior consent has been acquired, the Company may send various information and for-profit advertising information that the Company deems necessary to the Members through SMS (long SMS), smartphone notifications (push notifications), email, etc.; provided, however, that Members may withdraw their consent at any time if they no longer wish to be sent such information, and the Company shall not send any advertising information if the Member refuses to receive such information.

(2) The advertisements and/or services provided by other companies may be linked through banners or links within the services provided by the Company.

(3) The Company shall not be liable for any losses or damage arising from the Member's participation in, contact with, or transaction of the products or services being advertised under Paragraph 1 by a third party; provided, however, that this shall not apply in cases where the Company facilitated the occurrence of damage due to willful misconduct or gross negligence or did not take the necessary measures.

(4) The Company may request additional information from Members to improve services, introduce services for Members, etc., and they may accept or refuse such requests.

Article 18. Ownership of Copyrights, Etc.

(1) The copyrights and other intellectual property rights of all Contents within Game Services produced by the Company belong to the Company.

(2) Members shall not use or enable a third party to use information falling under the intellectual property rights of the Company or the provider gained while using the services by reproducing, transmitting, etc. such information for profit (including, but not limited to, editing, publishing, performing, distributing, broadcasting, producing derivative works, etc.; the same hereinafter).

(3) Members shall allow the Company to use communications, images, sounds, and all materials and information, including conversation text uploaded or transmitted through the services by the Member or another Member in relation to the Contents (including direct content such as characters, images, sounds, etc. and indirect content such as service-related information) (hereinafter referred to as "User Content") in the following manner and under the following conditions:

1. Use, edit, or other modification of the User Content (which may be used in any form, such as publication, reproduction, performance, transmission, distribution, broadcasting, and creation of derivative works, with no restriction of the use period or territory);

2. User Content shall not be sold, leased, or transferred to a third party for commercial purposes without the prior consent of the Member who created such content.

(4) The Company shall not use Members' User Content that cannot be seen in the game and not integrated with Game Services (e.g., posts on general forums) without the relevant Member's explicit consent; the Member may delete such User Content at any given time.

(5) Should the Company decide that a post made or registered by a Member within a service corresponds to a forbidden activity pursuant to Paragraph 1 of Article 11, the Company may delete or transfer that post or deny its registration without prior notice.

(6) Should an infringement of a Member's legal interest occur due to the information posted on forums, etc., operated by the Company, that Member may request the Company to delete or post a refutation of the relevant content. In such a case, the Company shall swiftly take necessary measures and notify the Member thereof.

(7) This Article shall be valid while the Company operates Game Services and shall continue to apply after membership cancellation.

Article 19. Use of Paid Content

(1) The Company may provide Members with Content, including items. For Content provided in services, the time limit and conditions for use by Members may be determined in accordance with the Company's policies, and this shall be notified to the Members by being posted on each content service use guide or payment screens, etc.

(2) The Company may provide Contents by distinguishing them as free or paid, and the policies related to the period of use of paid Contents shall be as follows:

1. Items can be used within 1 year from the date of purchase, and items whose use has not commenced within 1 year may cease to exist. The use of package items shall be deemed to commence upon the opening of the package.

2. If there is a separately specified period of use for items that have already been used, they may continue to be used for that specified period.

3. For items whose use has commenced and the period of use for the Content is indicated as "permanent" or the period of use for the Content is not indicated (hereinafter referred to as "Indefinite Content"), they may be used while the Game Services continue starting from the time their use commences; if services are suspended pursuant to Paragraph 1 of Article 15, the period of use shall be until the date of service suspension notified upon the announcement of the service suspension. The right of use may be lost if the warranty period expires or the services are terminated. Additional fees may occur when a Member purchases an item, etc. using the network service within a game or application.

4. The Company may change the functions, etc., of existing items or make them unusable according to changes in the game content, balancing, item policies, etc. In such a case, if it becomes no longer possible to use a paid item whose period of use has not elapsed, compensation shall be provided through paid items or points, etc., equivalent to the remaining period of use of the paid items that have been purchased.

(3) The Content received through Payments within the services belongs to the Account Information of the Member and may be used on the Device to which the Member logged in with the relevant account; provided, however, that Temporary Members may only use such Content on Devices with the Application downloaded or installed.

(4) Content purchased by Members shall be distinguished as free or paid based on the method of acquisition, and if part of the owned Content is used, the paid Content shall be deducted first, and then the free Content shall be deducted. When only paid Content is owned, the order of deduction shall be first in, first out (deduction in the order of when the Content was first obtained); provided, however, that this may be applied differently depending on the circumstances, and in such cases, this shall be announced within the Game Services, or the community, Website, etc.

Article 20. Restrictions on Members' Use of Services

(1) Members shall not engage in acts that violate their obligations set forth in Article 11 of these Terms and Conditions, and the Company may take measures such as restricting the use of services or deleting relevant information (game information, texts, photographs, footage, etc.) in accordance with the classifications of the following subparagraphs based on the degree of violation.

1. Restriction of certain permissions: Restriction of certain permissions such as chatting for a certain period of time;

2. Restriction of character use: Restriction of the use of the Member's character for a certain period or permanently;

3. Restriction of account use: Restriction of the use of the Member's account for a certain period or permanently; or

4. Restriction of use by Member: Restriction of the use of Game Services by the Member for a certain period or permanently.

(2) If the degree of violation of the act subject to restricted use is deemed insignificant, a simple warning may be given; provided, however, that if two or more warnings are issued (including cases in which they are not of the same type), a weighted measure may also be taken in consideration of actions against which had been previously warned.

(3) If the degree of violation of the act subject to a use restriction is considered severe, the Company may take the highest level of measures without a separate warning, and even if the user did not directly violate the act, the use of the game may be restricted under the same account as the violation if anything related to the act is confirmed.

(4) In cases where the restriction of use in Paragraph 1 is justified, the Company shall not compensate the losses suffered by the Member due to the restriction of use.

(5) The Company may suspend the use of the services by the relevant account until the investigation of any of the following issues is completed:

1. If a reasonable report is received that the account has been hacked or stolen;

2. If there are suspicions of an illegal actor, such as an illegal program user, gold farming, etc.; or

3. If provisional measures for the use of the services are necessary for reasons similar to the above subparagraphs.

(6) After the investigation in Paragraph 5 is completed, for Content provided through Payments, the Member's use period shall be extended by the amount of suspended time or compensated for through the corresponding Contents, etc.; provided, however, that if the Member corresponds to any of the reasons in Paragraph 5, the foregoing shall not apply.

(7) In cases where the Company takes measures to restrict the use, Members shall be notified of the following in advance; provided, however, that if there is a need to take urgent action, the notice may be given after the measure is taken.

1. Grounds for restriction of use;

2. Type and duration of restriction of use; and

3. Methods for objecting to restriction of use.

Article 21. Policies on Unsound Language

(1) Members shall not engage in acts that violate the policies set forth in Article 21 of these Terms and Conditions, and the Company may take measures such as restricting the use of services, restricting the use of chat, deleting or changing relevant information (game information, texts, photographs, footage, nicknames, etc.) in accordance with the classifications of the following subparagraphs based on the degree of violation.

(2) In principle, the Company regards the restriction period specified in Article 21 as the highest level of restriction standards, but higher or lower levels of restriction standards may be applied based on the gravity of the violation. (E.g.: A higher level of restriction or permanent restriction of use may be applied on repeated improper behaviors or display of two or more kinds of improper behaviors simultaneously.) 

1. Impersonating a GM, the Company, relevant parties, certain individuals, or chatting with such intent

2. Engaging in chats using suggestive and obscene expressions or vulgar language (swear words), or engaging in a chat with similar meaning

3. Engaging in chats that may cause discomfort or invoke feelings of harassment to other customers according to social norms

4. Engaging in chats that may be considered to discriminate, demean, mock, or defame against a certain individual, region, religion, race, or disability

5. Engaging in chats that mean expressions or behaviors that rouse real-life threats or fear to others

6. Engaging in chats with the intent to trade items, characters, goods, etc., between different servers, games, or users

7. Engaging in chats with the intent to create conflict between other customers

8. Spamming or attempting to chat with another customer repeatedly and causing damage

9. Engaging in chats that instigate hostility between servers or communities, or that condemn an entire group

※ Other chats with intentions that are abnormal or uncommon according to social norms will be changed or face restrictions without a separate notice. 

※ Basic restriction standards: First - 1 day, Second - 7 days, Third - 30 days (Maximum restriction period: Permanent ban)

Article 22. Prohibition of Use of Inappropriate Names

(1) Members shall not engage in acts that violate the policies set forth in Article 22 of these Terms and Conditions, and the Company may take measures such as restricting the use of services, restricting the use of chat, deleting or changing relevant information (game information, texts, photographs, footage, nicknames, etc.) in accordance with the classifications of the following subparagraphs based on the degree of violation.

(2) In principle, the Company regards the restriction period specified in Article 22 as the highest level of restriction standards, but higher or lower levels of restriction standards may be applied based on the gravity of the violation. (E.g.: A higher level of restriction or permanent restriction of use may be applied on repeated improper behaviors or display of two or more kinds of improper behaviors simultaneously.) 

1. Names that may cause discomfort or provide negative perceptions in other customers

2. Names made of suggestive or vulgar language (swear words) that may cause discomfort to others

3. Names intended to deceive as company representatives and partners

- [Siege Rumble] Names intended to deceive as company representatives and partners of Baobab Lab, BLB, PEOPLUG, GM, etc.

4. Names that depreciate a certain group such as religion, race, and company

5. Names that may be infringing or abusing a third party's trademark right or copyright

6. Names that may not be accepted according to the social norms of each country

※ The behavior of discreetly expressing inappropriate names such as combining other characters in the front and end of the string or changing a part of the spelling will also be changed to a random name or face restrictions without a separate notice.

※ Basic restriction standards: First - 1 day, Second - 7 days, Third - 30 days (Maximum restriction period: Permanent ban)

Article 23. Procedure of Objecting to Restriction of Use

(1) In the case where a Member wishes to object to the restriction of use, that Member shall submit an application of objection in writing, e-mail, or through a corresponding means to the Company within 14 days of the date of receiving the notification of the restriction.

(2) Upon receiving the application of objection in Paragraph 1, the Company shall respond to the Member's reason for the objection in writing, e-mail, or through a corresponding means within 15 days of the date of receiving the application; provided, however, that if the Company finds it difficult to respond within the given period, it shall notify the Member of the reason and the schedule of how the application will be handled.

(3) Should the reason for objection be reasonable, the Company shall take measures accordingly.

<Chapter 5 Withdrawal of Subscription, Refund of Overpayments or Erroneous Payments, and Termination of Use Agreement>

Article 24. Payments

(1) In principle, the imposition and payment of purchase prices for Content shall be in accordance with the policies determined by mobile communication companies and Open Market business operators, etc. In addition, the limits for each payment method may be set or adjusted in accordance with the policies set by the Company, Open Market business operators, or the policies of the government.

(2) In cases where the purchase price of Content is paid in foreign currency, the actual invoice amount may differ from the price indicated in the store, etc. of the services due to exchange rates, commissions, etc.

Article 25. Withdrawal of Subscription and Refund of Purchase Price

(1) Paid Content provided by the Company to Members shall be divided into Content for which withdrawal of subscription is possible and Content for which withdrawal of subscription is restricted. For paid Content that was directly purchased and for which withdrawal of subscription is possible, the subscription may be withdrawn within 7 days after purchase.

(2) In any of the following cases, withdrawal of subscription may be restricted, and in such cases, the Company shall take measures in accordance with relevant laws.

1. Content provided free of charge by the Company or a third party such as gifts and events;

2. Content used immediately upon purchase or applied directly to the Game Services;

3. If, for Content providing additional benefits or bundled sale Content, the additional benefits have already been used or a part has been used so that recovery is not possible; or

4. If there is an opening of Content that can be viewed by opening or for which the utility is determined upon opening.

(3) In the case of Content for which withdrawal of subscription is not possible pursuant to the subparagraphs of Paragraph 2, the Company shall clearly indicate such fact at a location that the Members can easily recognize, and in cases where trial products of the Content in question are provided (temporary use is permitted or offered for experience), or provision thereof is difficult, the Company shall provide information on the Content and take measures to prevent the Members' exercise of rights from being hindered. If the Company fails to take such measures, Members may withdraw their subscription regardless of the grounds for subscription withdrawal set forth in the subparagraphs of Paragraph 2.

(4) Notwithstanding Paragraphs 1 and 2, if the details of the paid Content that was purchased are different from the details indicated or advertised, or perform differently from the details of the purchase agreement, Members may withdraw their subscription within 30 days from the date they became aware of such a fact or could have become aware, and within 3 months from the date that the Content in question became available for use.

(5) In the event of withdrawal of subscription pursuant to Paragraphs 1 through 4, the Company shall immediately recover the paid Content of the Member and refund the price within 3 business days. In such cases, if the Company delays the refund, the Company shall pay the delay interest calculated by multiplying the delay period by the interest rate prescribed by the Act on the Consumer Protection in Electronic Commerce, Etc. and Article 21-3 of the Enforcement Decree thereof.

(6) In the event a Member withdraws a subscription, the Company may verify the details of the purchase through the Open Market business operator. In addition, the Company may contact the Member through the information provided by the Member in order to confirm the Member's justifiable reason for withdrawal and may request additional evidence.

(7) If a minor makes a payment without the consent of the legal guardian, the minor or legal guardian may cancel the payment; provided, however, that cancellation may be limited in cases where payment for paid services by the minor is within the scope permitted by the legal guardian to be disposed of or where the payment is due to the deception of such minor. Whether a party to a Content purchase agreement is a minor shall be determined based on the Device on which the payment was made, transaction initiator information, the account holder of the payment instrument, etc., and the Company may request the submission of documents that can prove that the minor and legal guardian's identities in order to confirm whether the cancellation is legitimate.

(8) In cases where a refund is requested, after verifying the payment details, the Company may request the Member to submit separate documents to confirm their identity; the Member shall submit the requested documents to the Company through fax transmission, etc. In such cases, the refund, in principle, shall be provided to the account of the Device owner who holds the account under that person's name; provided, however, if the legal guardian requests a refund on behalf of the Member because the Member is a minor who cannot confirm their identity or cannot confirm that they hold the account under their name, additional proof may be requested; if the legal guardian is confirmed, the refund may be given instead to the legal guardian's account.

(9) The Company shall use its best efforts to complete the refund as soon as possible after receiving the documents prescribed in the previous Paragraph from the Member.

Article 26. Refund of Overpayments or Erroneous Payments

(1) In the event of an overpayment or erroneous payment due to the intent or fault of the Company, the Member shall be refunded such payment; provided, however, that in cases where an overpayment or an erroneous payment has occurred due to the intent or fault of the Member, the expenses required for the Company to refund such payment shall be borne by the Member within the reasonable scope.

(2) Refunds of overpayments or erroneous payments under Paragraph 1 shall be carried out in accordance with the refund policies of each Open Market business operator or the Company in accordance with the operating system of the Device used by the Member; provided, however, that for the Apple App Store, Members must apply for a refund directly to the Apple App Store.

(3) Communication charges (communication fees, data fees, etc.) due to the download of the Application or use of network services may be excluded from refunds.

(4) Any Content acquired free of charge by a Member during the use of the service without Payments or provided by the Company through internal or external partnership events, etc. is not refundable.

(5) In order to handle the refunds of overpayments or erroneous payments, the Company may contact the Member through the information provided by the Member and may request the necessary information. The Company shall process the refund within 3 business days from the date the Company receives the information necessary for the refund from the Member.

Article 27. Termination of Contract, Etc.

(1) At any time, if a Member does not wish to use the services, such Member may terminate the use agreement by Membership Cancellation. All game use information will be deleted in the Game Services from the Member's cancellation of membership and will not be available for restoration. Application deletion or the termination of links with Partnership Services is not recognized as a termination of the use agreement.

(2) If there is a material reason for the Company to be unable to maintain this agreement, such as a Member engaging in an act prohibited by these Terms and Conditions and various policies thereunder, etc., the Company may determine a period and suspend the use of services or terminate the use agreement; if a large volume of abusive acts, hacking, illegal program use, etc. is repeatedly identified within a specific IP band, the use of services in that IP band may be suspended.

(3) The Company may, in cases where a Member corresponds to any of the following subparagraphs, notify that Member through valid means, deprive the Member of membership, and restrict the Member from registering again with the same personal information:

1. If all of the personal information registered at the time of membership registration is false;

2. If the Member uses the services by stealing the name or personal information of another Member;

3. If the Member steals the payment information, etc. of another Member or engages in transactions through improper acts;

4. If the Member uses programs unauthorized by the Company, uses bugs in the system, engages in hacking, causes other damage to the system; or

5. If the Member engages in any of the acts set forth in Paragraph 1, Article 11 of these Terms and Conditions.

(4) If the Company terminates or suspends the use agreement in accordance with the provisions of the previous Paragraph, the Member may not use the services and Content, and shall not receive refunds for the purchases already paid for the Content, data communication fees, monthly fixed service usage fees, etc.

Article 28. Dormant Accounts

In order to protect the personal information of Members who have not used the Company's services for 1 year consecutively from the date of the last use of services (hereinafter referred to as "Dormant Accounts"), the Company may terminate the use agreement and take measures such as the destruction of the Member's personal information.

In such cases, the Member shall be notified at least 30 days in advance of any measures that will be taken, such as termination of the agreement or destruction of personal information, and which personal information will be destroyed.

<Chapter 6 Compensation of Damage, Indemnification, Etc.>

Article 29. Compensation of Damage

(1) If the Company incurs damage due to the violation of these Terms and Conditions by a Member, the Member who violated these Terms and Conditions shall be liable for the damage incurred by the Company; provided, however, that the Company shall be liable for any portion for which the Company is at fault.

(2) If, due to illegal acts or violations of these Terms and Agreements in the use of the services by a Member, the Company receives claims for damages or objections, including litigation filings, from a third party, such Member shall indemnify the Company at their liability and expense, and if the Company is not indemnified, such Member shall be liable for compensating the Company for damage incurred thereby; provided, however, that the Company shall be liable for any portion for which the Company is at fault.

(3) In the case where the Company enters into a partnership agreement with an individual service provider and provides individual services to Members, and if damage is caused by reasons attributable to the individual service providers after the Member consents to the terms and conditions of the individual services, the individual service provider shall be liable for such damage.

Article 30. Indemnification of the Company

(1) The Company shall not be liable for the inability to provide the services in cases where the provision of services is unavailable due to natural disasters, wars, incidents, emergencies, or technical defects that cannot be resolved through current technology or force majeure events equivalent thereto.

(2) The Company shall not be liable for damage incurred from the maintenance, exchange, regular inspection, or construction of facilities for service or reasons equivalent thereto; provided, however, that the foregoing shall not apply in cases of willful misconduct or negligence of the Company.

(3) The Company shall not be liable for the failure of service use due to the willful misconduct or negligence of the Member; provided, however, that the foregoing shall not apply if the Member has an unavoidable or legitimate reason for the failure.

(4) The Company shall not be liable for the reliability, accuracy, etc., of the information, data, etc., that the Member or another posted in relation to services on the condition that there is no willful misconduct or gross negligence of the Company.

(5) The Company has no duty to intervene in the trade or dispute of a Member with another Member or person that occurred through the services and shall not be liable for the damage incurred thereof.

(6) Part of the services may be provided by services maintained by another business operator; the Company shall not be liable for the damage incurred from services provided by another business operator on the condition that there is no willful misconduct or gross negligence of the Company.

(7) The Company shall not be liable for the damage incurred to the Member from the use of services provided free of charge; provided, however, that the foregoing shall not apply in cases of willful misconduct or gross negligence of the Company.

(8) The Company shall not be liable for any loss or failure to obtain the profits expected from the Member's use of services.

(9) The Company shall not be liable for the loss of the Member's in-game experience points, grades, items, game money, etc.; provided, however, that the foregoing shall not apply in cases of willful misconduct or negligence of the Company. In addition, the Company may retrieve the items wrongfully given to a Member due to server errors, etc., or exchange them for legitimate items.

(10) The Company shall not be liable for a third-party payment due to a Member's improper management of mobile device password or password provided by an Open Market business operator, etc.; provided, however, that the foregoing shall not apply in cases of willful misconduct or negligence of the Company.

(11) The Company shall not be liable in the case where a Member cannot use all or part of the Content due to the change of their mobile device, mobile device number, operation system version, overseas roaming, communication company, etc.

(12) The Company shall not be liable if a Member deletes Content or the Account Information granted by the Company; provided, however, that the foregoing shall not apply in cases of willful misconduct or negligence of the Company.

(13) The Company shall not be liable for the damage incurred from Temporary Users' service use; provided, however, that the foregoing shall not apply in cases of willful misconduct or negligence of the Company.

Article 31. Notice to Members

(1) In the case where notice is given to Members, the Company may notify Members through email, electronic memos, messages within the Game Services, text messages (SMS/long SMS), initial screen of Game Services, etc.

(2) Notification to all Members under the previous Paragraph may be substituted by posting within the Game Services or presenting a pop-up screen, etc. for at least 7 days.

Article 32. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Korea. If a lawsuit is filed due to a dispute between the Company and Member, the competent court shall be the court in accordance with the procedures prescribed in relevant laws.

Article 33. Handling of Complaints and Disputes

(1) In consideration of the convenience of the Members, the Company shall guide how to present Members' opinions and complaints within Game Services or their connected screens. The Company shall operate exclusive personnel to handle the opinions and complaints of Members thereof. The operation hours of the Customer Support run by the Company are as follows:

1. Operation hours: 10:00 - 18:00

2. Work days: Monday - Friday (excluding Saturdays, Sundays, and public holidays)

(2) The Company shall swiftly handle any opinions or complaints raised by Members within a reasonable period if they are objectively deemed legitimate; provided, however, that in the case where the handling may require a long period, the Company shall announce the reason and handling schedule within Game Services or according to the terms of Paragraph 1 of Article 31.

(3) If a dispute arises between the Company and a Member and is mediated by a third-party dispute mediation institute, the Company shall prove in good faith the measures taken against the Member, such as restriction of use, and may abide by the mediation made by the institute.

<APPENDIX>

Date of Notice: February 17, 2025 

Date of Enforcement: February 25, 2025