Privacy Policy for Platiko
Last Updated: 20 November 2025
Welcome to Platiko (“we”, “our”, “us”). We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use the Platiko mobile application (“App”) and related services.
By downloading, accessing, or using Platiko, you agree to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Personal Information
We may collect the following personal details when you interact with the app:
Phone Number (for secure OTP login)
Name (optional, if provided)
Address (for delivery and order purposes)
Order-related information
Referral details (if you participate in referral programs)
1.2 Location Information
Platiko uses device location services to:
Detect nearby stores and rental services
Show region-specific products and services
Enable faster deliveries and accurate agent navigation
Provide a better personalized experience
You can enable or disable location access anytime through your device settings. However, disabling location may affect certain features.
1.3 Device & Usage Data
We automatically collect technical data, including:
Device type, model, and operating system
IP address
App interaction logs
Crash reports & diagnostic data
Cookies or similar technologies (to improve performance)
2. How We Use Your Information
We use your information to:
Provide and manage app services
Process and deliver your orders
Show relevant local stores, products, and services
Facilitate rentals and service bookings
Offer customer support
Improve app performance and user experience
Prevent fraud and unauthorized access
Send order updates, promotional notifications, and service alerts
Manage referral rewards and app credits
3. Sharing of Information
We do not sell your personal data.
However, we may share your information with:
3.1 Delivery Partners & Store Owners
To process and deliver your orders.
3.2 Service & Rental Providers
To complete bookings made through the app.
3.3 Third-Party Service Providers
For services such as:
Payment processing
SMS/OTP verification
Analytics & crash reporting
Cloud hosting
These partners only receive the data necessary to perform their respective tasks.
3.4 Legal Requirements
We may disclose information if required by law, legal process, or to protect our rights and users’ safety.
4. Data Storage & Security
We use industry-standard encryption, secure servers, and technical safeguards to protect your data.
While we strive for strong security, no method of transmission over the internet is 100% secure.
Your data is stored only as long as necessary for the purposes stated in this policy.
5. Your Rights & Choices
You have the right to:
Access the data we hold about you
Update or delete your account information
Opt-out of promotional notifications
Control app permissions such as location access
Request data deletion by contacting us at support@platiko.com
6. Children’s Privacy
Platiko does not target or knowingly collect personal data from children under the age of 13.
If such data is detected, we will promptly delete it.
7. Third-Party Links
The app may include links or integrations with third-party services.
We are not responsible for their privacy practices, and we encourage you to review their respective policies.
8. Changes to This Privacy Policy
We may update this Privacy Policy occasionally.
When we do, we will update the “Last Updated” date at the top.
Continued use of the app after changes means you accept the updated policy.
9. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, you can contact us at:
📧 support@platiko.com