Platiko Delivery Partner Privacy Policy

Effective Date: December 1, 2025

At Platiko Delivery Partner, your privacy is our priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("Platiko Delivery Partner" or the "App"). By using the App, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

When you use Platiko Delivery Partner, we may collect the following types of information:

Personal Information:

• Registration Information: When you create an account, we may collect personal details such as your name, email address, phone number, and any other information you provide during registration.
  
  

• Payment Information: If you process payments through the app, we may collect payment details (such as bank account or payment card details), which are processed securely through third-party payment providers.
  
  

Location Data:

• Real-Time Location: The App uses GPS and other location services to track your real-time location for route optimization, delivery tracking, and to provide accurate directions.
  
  

• Location History: We may collect and store location data during the use of the app to improve service performance and ensure accurate delivery tracking.
  
  

Usage Data:

• We may collect information about how you interact with the app, including the features you use, order history, device information, IP address, and app performance data.
  
  

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Improve Our Services: Including order management, delivery tracking, and navigation assistance.
  
  

• Location-Based Services: To provide real-time location tracking, route optimization, and accurate delivery information.
  
  

• Customer Support: To respond to your inquiries and provide assistance.
  
  

• Notifications: To send you updates, reminders, and alerts related to your deliveries.
  
  

• To Improve App Experience: To monitor app performance, diagnose issues, and enhance user experience.
  
  

• Legal and Compliance Purposes: To comply with applicable laws and regulations.
  
  

3. Sharing Your Information

We may share your personal and location information in the following circumstances:

• With Service Providers: We may share information with trusted third-party service providers to help us operate and improve our app (e.g., payment processors, cloud storage providers).
  
  

• With Delivery Customers: Limited personal and delivery information (e.g., your name, estimated arrival time) may be shared with customers for the purpose of completing the delivery.
  
  

• Legal Compliance: We may disclose your information if required to do so by law or in response to a legal process (e.g., subpoena, court order).
  
  

4. Location Data

Platiko Delivery Partner requires access to your device's location to provide accurate route optimization and delivery tracking services. By using the app, you consent to the collection of real-time location data during the delivery process. You can control or disable location access through your device’s settings, but this may affect the app’s functionality, particularly for real-time tracking and navigation.

5. Data Security

We use industry-standard encryption and security measures to protect your personal information and prevent unauthorized access. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access to Your Data: You may request a copy of the personal information we hold about you.
  
  

• Correction of Data: You can update or correct any inaccurate or incomplete personal information.
  
  

• Deletion of Data: You may request the deletion of your personal data, subject to applicable legal obligations.
  
  

• Opting Out of Location Tracking: You can disable location tracking through your device settings, but please note that this may affect the performance of the app.
  
  

For any requests regarding your personal data, please contact us at info@platiko.com.

8. Children’s Privacy

Platiko Delivery Partner is not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children under 18. If we learn that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy with the updated effective date on this page. Please review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you need further information about how we handle your personal data, please contact us at:

Platiko Delivery Partner
Email: info@platiko.com
Effective Date: December 1, 2025