Last updated: July 22, 2025
This Shipping and Delivery Policy outlines how and when digital subscriptions and services purchased through the PlasmaArt AI application (“we”, “us”, “our”, or “the Company”) are delivered to users (“you”, “your”, or “user”). As all products offered through PlasmaArt AI are digital in nature, there is no physical shipping involved under any circumstance.
By accessing or using the PlasmaArt AI application (“the App” or “Service”), you agree to the terms of this Shipping and Delivery Policy.
PlasmaArt AI does not sell or distribute any physical goods. All purchases made through the App are for digital services and content only. There are no physical shipments, shipping carriers, delivery tracking numbers, or mailing processes involved.
The core offerings of PlasmaArt AI consist of:
Subscription-based access to generative AI features
Digital enhancements for visual creation
AI-powered creative tools and premium capabilities
In-app credits or digital tokens for accessing advanced tools
Upon successful purchase or renewal, these services are made accessible digitally within the app environment. No tangible item will be shipped or delivered to your address.
Once a purchase is confirmed through the app or authorized third-party platform (e.g., Google Play, Apple App Store), the relevant digital service will be activated and linked to your registered account.
Delivery methods include:
Immediate unlocking of premium tools or features within the app
Activation of subscription benefits such as increased generation limits or exclusive content
Access to usage-based tools through a credit system, if applicable
In most cases, delivery occurs within seconds to a few minutes after payment is verified.
While most digital products are delivered instantly, delivery may occasionally be delayed due to:
App store processing times
Device connectivity issues
Temporary system overload or technical errors
In rare situations, delivery may take up to one hour. If you do not gain access within this period, we encourage you to contact our support team for immediate assistance.
To successfully access the digital content and features provided by PlasmaArt AI, users must ensure:
The device is compatible with the app’s system requirements
A stable internet connection is available during and after purchase
The user is logged into the correct account used for the purchase
We are not responsible for failure to access services due to device incompatibility, user error, or network issues on the user’s end.
If purchased content or features do not appear after successful payment:
First, restart the app and check your purchase status within the account section
If the issue persists, reach out to our support team with the following information:
A copy of your purchase receipt
The email or user ID associated with your PlasmaArt AI account
Your device type and operating system version
We are committed to resolving such matters promptly and ensuring users receive full access to their purchased digital services.
Due to platform restrictions or local legal regulations, some services, features, or subscriptions may not be available in certain countries or regions. PlasmaArt AI is not liable for delivery issues that arise from geographic limitations beyond our control.
We reserve the right to modify or update this Shipping and Delivery Policy at any time. Changes will be communicated within the app or on our official website. Continued use of the App after changes are posted will signify your acceptance of the revised terms.
If you have questions about this Shipping and Delivery Policy or if you experience issues accessing purchased services, please contact our support team at:
Email: neonstudioscontact@gmail.com