Contact Us
If you need help with Plant X, please reach out to us:
Email: kashannadeem287@gmail.com
We typically respond within 24-48 hours.
Frequently Asked Questions
How do I identify a plant?
Tap the camera icon on the home screen, take a photo or select one from your gallery, crop the image,
and the app will identify the plant for you.
How do I diagnose a plant disease?
Switch to "Diagnose" mode on the camera screen, then take or select a photo of the affected plant. The
app will analyze the image and provide information about potential issues.
How do I use the AI Chat?
Tap "Ask Botanist" to chat with our AI plant expert. You can ask any questions about plant care,
identification, watering schedules, sunlight requirements, and more.
What does my subscription include?
All subscribers get unlimited plant identifications, unlimited disease diagnoses, unlimited AI chat
messages, and an ad-free experience.
What subscription plans are available?
- Weekly - 7-day flexible access, auto-renewable
- Monthly - Auto-renewable, cancel anytime
- Lifetime - One-time payment, use forever
How do I restore my purchase?
On the subscription screen, tap the "Restore" button in the top-right corner. This will restore any
active subscription linked to your Apple ID.
How do I cancel my subscription?
Open your iPhone Settings > tap your name > Subscriptions > select Plant X > Cancel Subscription. Your
access will continue until the end of the current billing period.
How do I manage my subscription?
You can manage your subscription through your Apple ID settings. Go to Settings > tap your name >
Subscriptions > Plant X.
Is my data secure?
Yes. All plant images are processed locally on your device. Chat messages are sent through our secure
server and are not stored. Subscription data is encrypted on your device. We do not collect or sell
personal data. Read our full https://sites.google.com/view/plantxprivacypolicy/home.
The app is not identifying my plant correctly
For best results, ensure the photo is clear, well-lit, and focused on the plant. Try to capture the
leaves, flowers, or any distinctive features. Avoid blurry or dark images.
Subscription Terms
- Payment is charged to your Apple ID account at confirmation of purchase
- Subscriptions (Weekly and Monthly) automatically renew unless canceled at least 24 hours before the
end of the current period
- Your account will be charged for renewal within 24 hours prior to the end of the current period
- You can manage and cancel your subscriptions in your Apple ID account settings
- No refunds will be provided for the unused portion of a subscription term
Links
- https://sites.google.com/view/plantxprivacypolicy/home
- https://sites.google.com/view/plantx-tos/home