Leak AI Privacy Policy

Effective Date: April 28, 2026

1. Introduction Leak AI (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains our practices regarding information collected through our mobile application.

2. No Personal Data Collection We believe that your data belongs to you. Leak AI is designed to function without requiring you to provide any personal information.

We do not collect names, email addresses, phone numbers, or physical addresses.
We do not require user accounts or logins.

3. Audio and Video Processing Pipesense AI analyzes videos and audio recordings of plumbing and boilers to provide diagnostics.

On-Device Processing: Where possible, analysis is performed locally on your device.
Transient Processing: If data is processed via our AI servers, it is used solely for the real-time diagnostic and is not stored on our servers after the analysis is complete. We do not use your videos or audio to train our AI models without your explicit, future consent.

4. Third-Party Services Our app does not use third-party tracking, analytics, or advertising SDKs that collect your data.

5. Changes to This Policy We may update our Privacy Policy from time to time. Any changes will be posted within the app.

6. Contact Us If you have any questions, contact us at: support@LeakAI.co.uk

Frequently Asked Questions

How do I get the best results?

For an accurate diagnosis, ensure you have good lighting and minimize background noise (like a TV or radio). Hold your phone steady and capture at least 5–10 seconds of the leak or the specific sound your boiler is making.

What can LeakAI diagnose?

Our AI is trained to identify:

Leaks: Visible drips from taps, pipes, and radiators.

Boiler Noises: Kettling, whistling, or vibrating sounds that indicate pump or sensor faults.

Anomalies: Unusual sounds like "water hammer" in your walls.

Does LeakAI store my videos?

No. Your privacy is our priority. Videos and audio are processed in real-time to provide your report and are not stored on our servers after the session ends.

Should I call a plumber?

LeakAI provides a probability score and severity rating. While it offers expert-level insights, it is a diagnostic tool and not a replacement for a physical inspection. If the app indicates a "High Severity" fault, we recommend contacting a Gas Safe registered engineer or a qualified plumber immediately.