PIOTR BUJAKOWSKI
piotrbujakowski@gmail.com
linkedin.com/in/piotrbujakowski
LONDON
Summary
A technical and forward-thinking person.
Who is well versed in the diagnostics of Hardware, programmes and network troubleshooting.
An individual that can extend their abilities throughout a wide scope of ICT specialisms.
Having worked within a variance of roles including Customer User Support, programme installation engineering and Hardware and system configuration, over the course of 20+ years.
This has garnered towards the interest and ability to carry out any level of IT support at both an intermediate and advanced level.
Incredibly open to do any IT Support role for any thriving and established organization.
Skills
Operating Systems:
Microsoft:
Windows – [95, 98, NT, ME, 2000, XP, Vista, 7, 8, 8.1, 10]:
Software Center, System Center Configuration Manager, Windows Server Update Services, OneDrive, Share Point
Microsoft Windows Server services:
Active Directory and Administrative Center:
users and computers adding / unlocking users and computers, Bit Locker recovery key
Linux:
Ubuntu, Fedora, Debian System:
Installation, Troubleshooting, Maintenance Network: Installation, Troubleshooting, Maintenance
Software:
Microsoft:
Software Center, System Center Configuration Manager, One Drive, Share Point, Lens, Zoom, Teams, Skype
System Windows and Linux:
Installation, Troubleshooting, Maintenance
Network Windows and Linux:
Installation, Troubleshooting, Maintenance
Google:
Mail, Calendar, Maps, Drive, Contacts, Translate, Docs, Lens, YouTube, Classroom, Wallet, Find Device, Keep, Sites
Tools:
Hiren’s, Acronis, Driver Pack Solution, Clonezilla, ServiceNow, IBM Big Fix, Bit Locker, Recuva
Desktops / Laptops:
Installing Operating System with Software, Maintaining, Configuring
Malware removal - Windows:
Kaspersky Endpoint Security, Trend Micro HouseCall - Free Online Security Scan, Trend Micro Virus Scan, Avast, Combofix, Adwcleaner, MKS_VIR, AVG Antivirus, Sophos, ESET, Avira, F-Secure, Spybot
Malware removal - Android:
Kaspersky Antivirus, Avast One, Symantec Endpoint Protection, Dr.Web Security Space, Sophos Intercept X for Mobile [Mobile Threat Defense], AVG Antivirus, AVG Protection, ESET Mobile Security, Avira Antivirus Security, Protecstar Antivirus AI, Protecstar Anti Spy App For Spyware Detection, Protecstar Micro Guard, Traced Trustd
Malware removal - Linux:
Clam, Kaspersky Virus Removal Tool Linux
Forensics - Linux:
RkHunter, Chkrootkit, Lynis, Tiger, Fcheck, Thor Lite, Foremost, Unhide
PDQ terminal – Process Data Quickly:
Installation new, solve problems
Office software:
Microsoft Office, 365:
Word, PowerPoint, Excel, Outlook
Open / LibreOffice:
Writer, Spreadsheet, Impress
Office - others:
Instructure Canvas, Symfonia, Cisco IP Communicator, ITIL framework, Okta, Wikipedia, Open Street Maps,
Dictionaries / Translators:
DeepL, PONS, Volcera Advanced Offline Dictionary, Vacapture Offline English Dictionary, S A Technologies Advanced English dictionary, Awami Apps Advanced English dictionary, Translate English Translator
Zoho:
Writer, Notebook, Calendar, Mail, Sheet, Show, Zoho Work Drive
Rumble
Hardware:
Diagnosing and repairing desktop and laptop with both faults, PCs hardware and rebuilding their system, Replacing existing hardware devices
Remote working – TeamViewer / Phone:
Windows:
XP, 7, 8, 8.1, 10
Microsoft Office:
2013, 2016
Troubleshooting laptop and desktop computer systems, Setting up and installing new PCs
Virtualization:
Virtual Box, Kernel-based Virtual Machine
Networking:
LAN / Wi-Fi:
Installation, Configuration, Troubleshooting, Maintenance
IDF:
Installation, Troubleshooting, Maintenance
Speed Test
VPN - Android:
Open VPN, Proton, Phone Guardian, Planet
VPN - Linux:
Open VPN, Proton
OS:
Recovering system from a blue screen, analysing, Troubleshooting and resolving hardware and software problems
Rumble
Programming:
C ++ [basic], Python [basic]
ADDITIONAL
Languages:
English – Fluent * [Speaking / Intermediate reading and writing]
Employment summary
July 2021 – September 2021
Office Angels [London, England]
Position:
IT Support / Installation Engineer
Installation of a docking station in place of the PC
Installation of new monitor [s] on monitor arm and placement of webcam, keyboard, and mouse
Undertook cable tidy exercises
Plugged in a test laptop to test monitor
Keyboard, mouse, and webcam set up
Signed off installation, leaving an instruction guide on the desk
April 2018 – December 2019
Man Power Group [Cracow, Poland]
Position:
Customer Users Support
Troubles hooted problems with IT office equipment:
Motorola Solutions, Teva, HP Heineken
Collaborated closely with IT team members
Responded to queries in a timely and accurate manner and resolved queries to the user’s satisfaction
Provided solutions independently, according to SLA
Acted as the first point of contact for all IT & technical queries
Developed the infrastructure and systems to meet the company’s needs
Involved in the rollout of software updates and patches
Investigate specialist and complex IT support issues
Communicated with third party technical specialist
Induction training for new staff
Deploying new hardware, new software & security risks
In-depth knowledge of Microsoft Windows client operating systems
Active Directory, Orange Console for VPN connection, VPN Pulse, Cisco, Hub Room
Implementation and maintenance of banking software
Managed user profiles and authentication groups that rights to Active Directory Users and Computers
Hardware configuration and business applications support [SAP BW]
BEx Analyzer, Innowera, Every Angle
Direct and remote user support for hardware and software
Troubleshooting:
Windows:
7, 8, 10
MS Office:
2013, 2016
SAP GUI
Cisco Agent and CIPC, another internal accounting applications
Work on several projects:
Implementation of a new system for asset management, Coordination of stocktaking and marking of computer, Equipment coordination of moving office equipment
January 2019 – December 2019
IT V-WAYS [Cracow, Poland]
Position:
Customer Users Support
Troubleshooting problems with IT office equipment.
2015 – 2019
Florian Gallery 22 [Cracow, Poland]
Position:
IT Specialist
Supervised the efficiency of computers and its software and technically arranging exhibitions in the gallery.
May 2017
Dark Media [Cracow, Poland]
Position:
Computer Hardware Technician
Diagnosis and repair of desktops and laptops, hardware replacement
September – October 2016
Intere [Cracow, Poland]
Position:
IT Specialist
Supported users and assigned to outside companies for:
Infrastructure, Remote, Phone support, Repair services
December 2015 – February 2016
Komtek [Cracow, Poland]
Position:
Trade and Service Company Trader
Diagnosis and repair of desktops and laptops, hardware replacement
2006 – 2014
The City of Cracow Department [Cracow, Poland]
Position:
IT System Operator
During Election provided IT and telecommunications.
July 2007
TBD [Cracow, Poland]
Position:
IT Specialist
Repair of computers, installation of operating systems and programs.
2016 – 2017
Apprenticeship Labour Office:
Laptopix.pl [Cracow, Poland]
Position:
Computer Technician
Diagnosis and repair of desktops and laptops, hardware replacement.
June – July 2005
The City of Cracow Department, The Department of Informatics and Infrastructure in the Users [Cracow, Poland]
Position:
Computer Hardware Technician
diagnose and repair faults, the implementation of the users connecting to the network of new workstations.
Education
2023
The College of Haringey, Enfield, and North East London conel.ac.uk [London, England]
Python:
Introduction
Cybersecurity:
Key terminology and legislation used in cybersecurity and understanding and the consequences and implications of inadequate cybersecurity.
The Threat Model and the behaviours and effects of malicious software.
How to reduce or remove a cybersecurity vulnerability and how to apply a cybersecurity control.
Cybersecurity incident response plans and how to carry out a cybersecurity incident post-mortem.
The behaviours and skills expected within cybersecurity.
2005 – 2007
Post-Secondary Vocational School CKK Profesja [Cracow, Poland]
Computer Technician Specialist – Operating Systems and Computer Networks
Operational Systems and Computer Networks
Structural Programming and Object-oriented Programming
Computer Technology Devices
Computer Multimedia and Graphics
Office Software
Professional English
2000 – 2005
High School – School Complex no. 14 in Cracow [Cracow, Poland]
Faculty of Computer Science
Courses
April 2021
Linked-in Learning [online] Michael Meyers:
CompTIA Network+ [N10 - 007] Cert Prep CompTIA A+ [220 - 1001] Cert Prep.
Understanding Networks:
The Physical Network, The World of TCP / IP, Securing TCP / IP, Advanced IP, Physical Networking, Understanding Networking, Internet and The Cloud
Networking:
Wireless, Virtual, Cloud, Mobile Networking, Building a Real-World Network
Hardware:
The Basics, Microprocessing and RAM, Core Hardware, Storage and Peripherals, Display Technologies
July 2020 – January 2021
Burleigh College [London, England] [online]
[ESOL] English for speakers of other languages
Mathematics Functional Skills Qualification
ADDITIONAL
June 2004
High School – School Complex no. 14 in Cracow [Cracow, Poland]
Diploma for Social work for the study of the Lab school computer lab
Interests
Computers
*
‘Fluent language means the ability to express yourself clearly and accurately in a language, without hesitation or difficulty.’
https://www.fluentlanguage.co.uk/
‘It also means being able to understand others who speak that language, even if they have different accents or dialects.’
https://blog.thelinguist.com/levels-of-language-proficiency/