FAQ

A: The Sustainbility Hub is located on the Ground Floor of the Mandeville building at Erasmus University Campus. Once you walk into Mandeville, the enterance to the Sustainability Hub will be immediately on the right side. The address is Thomas Morelaan 5, 3063 ND Rotterdam. For more information about the sustainability hub, please go to their website.

We pick-up clothing every Wednesday between 9:00 - 13:00. You can also drop-off your garment at the Sustainability Hub during their opening hours (Mon-Fri 9:00-17:00). If these time slots don't work for you, please notify us so we can think of another option.

We deliver every Saturday between 11:00 -14:00. Are you not at home? Then we will leave the package, if possible, at your neighbour and notify you of this. If the time slot doesn't work for you, please notify us so we can think of another option.

Unfortunately, we're currently offering our service around the Erasmus University Campus area. Do you want to use our service in another area? Please notify your zipcode: we're unlocking our service in areas with enough applications.

Are you experiencing a problem? Or are you unhappy with an aspect of the service? Please don't hesitate to reach out to us. You can contact us by sending (a) an e-mail to pinsandneedles010@gmail.com, (b) a direct message on our Instagram or (c) by contacting one of our founders, Katja Malokhvei (+31 (0) 64886 7017).

You can contact us by sending (a) an e-mail to pinsandneedles010@gmail.com, (b) a direct message on our Instagram or (c) by contacting one of our founders, Katja Malokhvei (+31 (0) 64886 7017).