Privacy Policy

Effective Date: 1st July 2025
Business Name: Pink Sky Wellbeing
ABN: 76 325 062 125
Website: https://sites.google.com/view/pinkskywellbeing

1. Your Privacy is Important to Us

At Pink Sky Wellbeing, we are committed to protecting your privacy and managing your personal information in a transparent and respectful way. This Privacy Policy outlines how we collect, use, disclose, and store your personal and health information.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Information We Collect

We may collect the following personal and sensitive information:

• Your name, contact details (email, phone, address)

• Date of birth and emergency contact details

• Relevant medical history, diagnosis, and treatment information

• Referral information from health professionals or support coordinators

• Funding information (e.g. NDIS, Home Care Package, DVA)

• Notes from therapy sessions or assessments

3. How We Collect Your Information

We may collect information through:

• Online forms (e.g. referral or booking forms)

• Phone calls, emails, or text communication

• During assessments, therapy sessions, or service delivery

• From health professionals, carers, or support agencies (with your consent)

We only collect information necessary to provide quality occupational therapy services.

4. How We Use Your Information

We use your personal information to:

• Provide and coordinate occupational therapy services

• Assess your needs and deliver appropriate support

• Communicate with you, your carers, or your service providers

• Manage administrative, invoicing, or reporting obligations

• Comply with legal and regulatory requirements

We will not use your information for direct marketing without your consent.

5. Disclosure of Personal Information

We may share your information with:

• Referring health professionals or GPs

• Support coordinators, case managers, or family (with consent)

• Government agencies or funding bodies (e.g., NDIS, DVA, My Aged Care)

• Third-party service providers who support our business operations (e.g., secure client management software)

We will never sell or trade your information, and all disclosures are made in accordance with the law.

6. Storage and Security

We store your information securely in electronic and/or paper format. Reasonable steps are taken to protect it from misuse, interference, loss, or unauthorised access, modification, or disclosure.

Examples include:

• Password-protected systems

• Encrypted client records

• Limited access by authorised personnel only

7. Accessing and Correcting Your Information

You have the right to access your personal information and request corrections if it is inaccurate or outdated. To do so, please contact us using the details below.

8. Complaints

If you have a concern or complaint about how we handle your information, please contact us directly. We will respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Contact Us

Pink Sky Wellbeing
Email: jeni.simpson@outlook.com
Phone: +61 430 724 164
Website: https://sites.google.com/view/pinkskywellbeing
Location: Perth, Western Australia

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.