privacy-policy
PideRD — Last updated: June 2026
PideRD — Last updated: June 2026
We collect the following information when you use PideRD:
Account Information: full name, email address, phone number, and date of birth (optional).
Delivery Address: physical address, GPS coordinates, and delivery reference notes.
Order Information: ordered products, quantities, prices, selected options, payment method, tips, and order status.
Real-time Location: precise GPS coordinates while you have an active order or if you are a delivery driver (see Section 4).
Preferences: favorite restaurants and products, app language, and theme settings.
Photos and Images: profile pictures, product images, reviews, and promotional content uploaded through the app.
Communications: messages sent through support chat and restaurant reviews.
We use your information for the following purposes:
To process and manage your food and product orders.
To coordinate delivery between customers, restaurants, and drivers.
To calculate delivery fees based on distance.
To show real-time order tracking on the map.
To send push notifications about order status.
To send promotions and special offers (with your consent).
To improve our services through usage analysis and trends.
To resolve disputes, refunds, and support requests.
To comply with legal and regulatory obligations.
PideRD uses the following third-party services. Each service has its own privacy policy:
Firebase (Google): We use Firebase Authentication for account management, Cloud Firestore as the main database, and Firebase Core for app initialization. Data is stored on Google Cloud servers. More info: https://firebase.google.com/support/privacy
Google Sign-In: Allows login with Google accounts. We receive your name, email, and profile picture. More info: https://policies.google.com/privacy
OneSignal: Push notification service. We store a unique device identifier to send notifications. More info: https://onesignal.com/privacy_policy
Mapbox: Interactive maps service used for routes and real-time tracking. More info: https://www.mapbox.com/legal/privacy
Cloudinary: Image storage and optimization service. All uploaded images (profiles, products, reviews) are stored securely. More info: https://cloudinary.com/privacy
Geolocator & Geocoding: Libraries used to access device GPS and convert coordinates into readable addresses.
Important Note: We do not sell your personal data. Any shared data is strictly necessary for app functionality.
PideRD uses location data as follows:
Customers: We use your location to calculate delivery fees and share your address with the driver. During delivery, you can track the driver in real time.
Drivers: While you have an active order, your GPS location is updated every 5 seconds in Firestore so customers and businesses can track progress. Even when the app runs in the background or the screen is off, a foreground service updates location every 30 seconds. When idle, location updates every 60 seconds.
Map Tracking: We use Mapbox to display routes and show three markers: customer, business, and driver.
You can disable location permissions at any time in your device settings, but this may limit core app functionality such as ordering or delivery work.
We share your information only in the following cases:
With restaurants: name, delivery address, phone number, and order details.
With delivery drivers: name, phone number, and delivery location.
With service providers: Firebase, Mapbox, OneSignal, and Cloudinary for app operation.
Legal requirements: when required by law or valid legal processes.
Aggregated data: anonymized data for analytics and service improvement.
We implement technical and organizational security measures, including:
TLS/SSL encryption for all data transmission.
Firestore security rules restricting access by user roles (customer, business, driver, admin).
Secure authentication via Firebase Authentication.
Secure password management handled by Firebase Auth.
However, no system is 100% secure, and we cannot guarantee absolute security of your data.
You have the following rights:
Access: view and download your personal data from the app.
Correction: update your information anytime.
Deletion: request account deletion (see Section 8).
Portability: request a copy of your data in a structured format.
Opt-out: disable marketing communications and location access.
To exercise these rights, contact us via in-app support chat or email: teampiderd@gmail.com
You can delete your PideRD account in the following ways:
From the app: Go to Settings → Delete Account. This removes your authentication account and personal data from Firebase.
By email: Send a request to teampiderd@gmail.com with the subject “Account Deletion Request” and your registered email.
What is deleted: profile, authentication data, preferences, saved addresses, and profile images.
What may be retained: order history, reviews, and support messages may be kept in anonymized form for auditing and service improvement.
Processing time: up to 30 business days.
We may update this Privacy Policy from time to time. You will be notified of significant changes via:
In-app notification
Email to your registered address
Continued use of the app means acceptance of changes.
If you have any questions or requests regarding this Privacy Policy, you can contact us:
Email: teampiderd@gmail.com
Support Chat: available in the PideRD app
Phone: (829) 289-5793
Location: Nagua, Dominican Republic