If you run into any issue with PickQuest, support is available.
Email: Stu.Schwartz@gmail.com
Response time: within 48 hours
To help us troubleshoot faster, include:
Device model (example: iPhone 14)
iOS version
PickQuest app version
What you were doing right before the issue
Screenshots or screen recording if possible
Check iPhone volume and mute switch
Verify the correct Bluetooth output is selected
Close and reopen PickQuest
Restart your device
Close other audio-heavy apps
Disconnect and reconnect Bluetooth audio
Test with wired headphones if available
Restart the session from the practice screen
Return to Home and start the mode again
Lower active layers in backing settings
Restart the app to reset audio playback
Confirm haptics are enabled in PickQuest settings
Check iOS system haptics settings
Some devices or modes may reduce haptic intensity
Confirm you are on the same device and app install
Force close and reopen the app
If data still appears missing, contact support with details
Set BPM with slider or plus/minus controls
Choose subdivision (quarter, eighth, triplet)
Enable first-beat accent for a stronger pulse
Use visual pulse and haptics for timing consistency
Choose progression and key
Adjust layer volumes (drums, bass, piano, keys)
Save preferred configurations for quick recall
Start a session and answer note prompts on the neck
Track accuracy, streak, and response speed
Use short daily sessions for best retention
Select a chord pair
Follow Now/Next cues and beat countdown
Increase tempo only after clean changes are consistent
Focus on clarity before speed
Raise BPM gradually
Keep picking motion small and consistent
Bluetooth audio can add latency depending on hardware
Performance may vary on older devices under heavy load
Some advanced practice analytics may arrive in future updates
PickQuest is designed to minimize personal data collection.
For full details, see:
Privacy Policy
End User License Agreement (EULA)
Support: Stu.Schwartz@gmail.com
Target response time: within 48 hours
Please do not include passwords, payment details, or other sensitive personal information in support emails.