PickNBook Privacy Policy
Last updated on: May 12, 2026
Scope of Policy
This Privacy Policy explains how we collect, use, and protect any information that identifies, relates to, describes, or can reasonably be linked to an individual, as defined under applicable privacy and data protection laws (“Personal Information”) provided by parents/guardians seeking to find an individual or care services provider through PickNBook (“Parent”) and care providers looking to promote their services through PickNBook (“Provider”), in connection with all services provided by PickNBook through the App (“Services”). It applies to all interactions with our App, including the site, mobile application, and in-app messaging, that link to this Privacy Policy (collectively, the “App”). By using the App, you consent to our collection, storage, use, and disclosure of your Personal Information as described in this Privacy Policy.
For purposes of this Privacy Policy, the terms “PickNBook,” “we,” “us,” and “our” refer to PickNBook LLC., and “you”, refers to you, as a visitor or user of the App or the Services.
Information We Collect
In order to utilize some of the Services offered by PickNBook, you must register on the App. All users who register with PickNBook are “Registered Users”. All Personal Information that you provide to us when registering or using the App will be stored by us and processed in accordance with this Privacy Policy. You represent and warrant to us that you have the right and authority to provide us with all the Personal Information you provide about yourself and/or others.
We collect Personal Information at different stages of your interaction with the App:
Account Registration (Sign-Up): Name, email address, phone number, and any other Personal Information you choose to provide during registration.
Child Information: Name, surname, date of birth, and additional details Parents may provide, without limitation, such as allergies, special care needs, routines, preferences, or health information.
Provider Information: Name, email address, phone number, certificates and documentation that demonstrate the Provider is authorized to care for children, and any other information you choose to provide during registration.
In-App Messaging: We may process information exchanged between Parent and Providers via our messaging services. The content depends on what each Registered User chooses to share, and we do not control or limit the type of information transmitted.
Cookies and Tracking Technologies: We may use cookies, analytics, and similar technologies to improve user experience, measure performance, and deliver relevant content. You can manage cookie preferences through your settings.
Third-Party Registration (Google or Apple Sign-In): Users may choose to register or log in using their Google or Apple accounts. When using these options, PickNBook receives limited account information provided by the respective authentication provider, which may include the user's name, email address, and a secure authentication token.The exact data shared depends on the user's privacy settings with Google or Apple. This information is used strictly for account creation and authentication purposes within the application. PickNBook does not access or collect additional data such as contacts, calendars, or other personal information from third-party accounts.Use of Google or Apple sign-in is subject to the respective provider’s privacy policies and terms of service.
Additional information: PickNBook may request access to certain device permissions where required for core application functionality. For example, the application may request access to location data to display nearby childcare providers and enable location-based search features. Location access is optional and is only used when explicitly granted by the user. Users can enable or disable such permissions at any time through their device settings. PickNBook only accesses and processes such data to provide relevant functionality within the application and does not use it for unrelated purposes.
Certain Registered Users may provide additional information and content on the App. If you provide information about someone other than yourself through the App, you represent that you have the authority to do so.
3. Purpose and Use of Information
The Personal Information we collect is used for our business purposes. More specifically, we collect and process Personal Information for the following purposes and uses:
To perform our services in connecting Parents with Providers and enabling bookings;
To connect Parents with Providers that appear to meet their needs and preferences;
To comply with applicable laws, including COPPA, CCPA, and other child-protection regulations, if applicable;
To confirm Provider qualifications and certifications;
To support safe and effective childcare arrangements, including consideration of allergies, special care needs, and other child-related information;
To enhance App functionality, personalize user experience, and maintain security;
To facilitate in-app messaging between Parents and Providers, and to send service-related notices (We do not monitor private conversations for content, but metadata may be retained);
Where required, to process Personal Information only with Parent’s consent, particularly for children under 13;
To perform analytics and research aimed at improving the accuracy, effectiveness, usability, or popularity of the Services;
4. Provider Information
When you register within the App, we collect Personal Information you provide in connection with your registration, which may include contact information, certifications, and any other information you choose to submit. We may also collect information from third-party sources, such as publicly available professional profiles and references you provide. We use this information to evaluate your qualifications, verify credentials where permitted by law, comply with legal requirements, and connect you with Parents. We retain your Personal Information for as long as necessary to fulfill the purposes described above, and as required to comply with legal obligations, resolve disputes, and enforce our agreements. We may retain your Personal Information unless you request deletion.
5. Guardian’s Responsibilities
Parents are responsible for the accuracy and completeness of the Personal Information they provide. Since we cannot anticipate all details exchanged between Parents and Providers, the scope of data processed is without limitation and depends on Parent disclosure.
6. Disclosure of Information
We may disclose Personal Information in the following circumstances:
To Providers: Personal Information about children (including, with no limitation to, name, date of birth, allergies, and special care needs) may be shared with Providers selected by Parents to enable safe and effective childcare arrangements. Providers are contractually required to use such personal information only for the purpose of delivering care.
To Service Providers: We may share Personal Information with third-party service providers who provide services such as hosting, IT support, analytics, customer service, and payment processing, among others.
For Legal and Safety Reasons: We may disclose Personal Information when required by law, regulation, subpoena, or court order, or when necessary to protect the safety, rights, or property of children, Parents, Providers, or the App. This includes cooperating with law enforcement or child protection authorities.
Business Transfers: In the event of a merger, acquisition, restructuring, or sale of assets, Personal Information may be transferred to the new entity. Any successor entity will be required to comply with the commitments outlined in this Privacy Policy.
Jurisdiction-Specific Disclosures: Depending on your location, additional disclosures may apply (e.g., California Consumer Privacy Act). We will provide jurisdiction-specific notices as required.
No Sale of Children’s Data: We do not sell, rent, or trade information of children under 13.
.We may aggregate and/or de-identify information collected by the App, so that the Personal Information is not intended to identify you. Our use and disclosure of aggregated and/or de-identified information is not subject to any restrictions under this Privacy Policy, and we may disclose it to others without limitation for any purpose.
7. Your Privacy Rights
Depending on the jurisdiction where you reside, you may have certain rights regarding your Personal Information. These rights may include the ability to request that we:
Inform you about the categories of Personal Information we collect, the sources of that information, the business or commercial purposes for which it is collected, and the categories of third parties with whom we share it.
Provide you with access to, or a copy of, specific Personal Information we hold about you.
Correct or update inaccurate or incomplete Personal Information.
Delete certain Personal Information we maintain about you, subject to legal or operational requirements.
Restrict or object to specific uses of your Personal Information, where permitted by law.
Opt out of processing of your Personal Information for profiling that produces legal or similarly significant effects, if applicable.
Notwithstanding the foregoing, certain Personal Information may be exempt from these requests under applicable law. For example, we may need to retain Personal Information to provide our Services, comply with legal obligations, or protect security. We may take reasonable steps to verify your identity before responding to a request. Verification may include confirming your name, email address, or other identifying details. If we cannot verify your identity, we may be unable to fulfill your request. As required by law, you will not be discriminated against for exercising your privacy rights.
You may designate an authorized agent to submit requests on your behalf. To verify such an agent, you must provide signed, written authorization or a valid power of attorney. We may also verify your identity directly before processing the agent’s request, as permitted by law.
Depending on applicable law, you may have the right to appeal our decision if we deny your request. Instructions for appeal will be provided in our response. You also have the right to lodge a complaint with a supervisory authority.
In some jurisdictions, you may have the right to opt out of:
The “sale” or “sharing” of your Personal Information, as defined by applicable law.
The processing of your Personal Information for targeted advertising purposes.
6. We may disclose Personal Information to third-party advertising providers or analytics partners to deliver personalized ads and analyze service usage. Under certain state laws, these disclosures may be considered a “sale” or “share” of Personal Information. To opt out, please contact us at our support email address: customer.service@picknbook.com. Please note that opt-outs must be exercised separately on each device you use to access our services.
8. COPPA Compliance
We comply with the Children’s Online Privacy Protection Act (COPPA) and related child-protection regulations. Our commitments include:
To obtain verifiable Parent consent before collecting, using, or disclosing any Personal Information from children under 13. Consent must be renewed if material changes occur in how children’s data is handled.
Parents have the right to review the information collected about their child; request correction or deletion of their child’s information; and withdraw consent at any time. We provide an email to exercise these rights, and we commit to responding within legally mandated timeframes.
To collect only Personal Information that is reasonably necessary to provide Services. Any additional Personal Information shared by Parents is voluntary and processed under the “without limitation” principle, but never beyond the scope of care provisioning.
Children’s Personal Information is used solely for service delivery and disclosed only to Providers or service providers. We explicitly prohibit the sale, rental, or trading of children’s data.
We maintain robust administrative, technical, and physical safeguards to protect the confidentiality, integrity, and security of children’s information. These include encryption, role-based access controls, secure storage, monitoring, and regular audits.
We conduct periodic reviews of our practices to ensure ongoing compliance with COPPA. Any material changes to how children’s data is handled will be communicated to Parent in advance, with renewed consent required where applicable.
We cooperate fully with regulators, law enforcement, and child protection agencies as required to safeguard children’s rights and safety. We will disclose information only when legally mandated or necessary to protect a child’s welfare.
9. Retention
We retain Personal Information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Our commitments include:
Information about children is retained until Parent consent is withdrawn. Upon request, children’s data will be securely deleted within legally mandated timeframes.
Account registration details (name, email, phone number) are retained while the account remains active. If an account is closed, we may retain limited information as required for legal, regulatory, or security purposes.
Certificates and documentation are retained only while the Provider is active on the App. If a Provider leaves, records are deleted or anonymized unless retention is required by law.
In-app communications may be retained for a limited period to ensure service continuity, resolve disputes, and comply with legal obligations. Metadata may be retained longer for security and compliance monitoring.
Certain records may be retained beyond account closure to comply with child-protection laws, tax obligations, or regulatory requirements.
When retention is no longer necessary, we will securely delete or anonymize Personal Information. Parents and Providers may request deletion at any time, subject to legal and contractual obligations.
PickNBook implements a comprehensive set of administrative, technical, and physical safeguards to protect all retained information.
10. Communication Choices
By becoming a Registered User, you consent to receive email notifications strictly related to account actions, booking updates, and system or administrative communications. These notifications form a core element of the platform’s functionality and cannot be fully disabled.
11. Links to other websites
The App and Services may contain links to third-party websites and/or services. However, we are not responsible for the privacy practices employed by those websites or services, nor are we responsible for the information or content they contain. This Privacy Policy applies solely to information collected by us through the App and Services; thus when you use a link to go from the App or Services to a third-party website or service, this policy is no longer in effect, and the Privacy Policy of such third-party site or service will govern.
12. State-Specific and International Rights
Depending on your location, you may have additional privacy rights.
If you are a California resident, you may ask us to disclose what Personal Information we have about you and what we do with that information, to delete your Personal Information, to direct us not to sell or share your Personal Information, to correct inaccurate information that we have about you, and to limit our use and disclosure of your sensitive Personal Information:
You can request us to disclose to you: (1) the categories and/or specific pieces of Personal Information we have collected about you, (2) the categories of sources for that Personal Information, (3) the purposes for which we use that information, (4) the categories of third parties with whom we disclose the information, and (5) the categories of information that we sell or disclose to third parties. You can make a request to know up to twice a year, free of charge.
You can request us to delete Personal Information we collected from you and tell their service providers to do the same, subject to certain exceptions (such as if we are legally required to keep the information).
You may request us to stop selling or sharing your Personal Information (“opt-out”), including via a user-enabled global privacy control. We cannot sell or share your Personal Information after we receive your opt-out request unless you later authorize us to do so again. We must respond as soon as feasibly possible to your request, up to a maximum of 15 business days from the date we received your request to opt-out.
You may ask us to correct inaccurate information that we have about you.
You can direct us to only use your sensitive Personal Information (for example, your social security number, financial account information, your precise geolocation data, or your genetic data) for limited purposes, such as providing you with the services you requested.
You also have the right to be notified, before or at the point we collect your Personal Information, of the types of Personal Information we are collecting and what we may do with that information.
13. Changes to Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or to comply with applicable laws and regulatory requirements. Any updated version will be notified to the Registered Users and will be available directly on the App, as well as by updating the policy's effective date above. By continuing to use our services after the effective date of an updated Privacy Policy, you acknowledge and agree to be bound by the revised terms. If you do not agree to the updated Privacy Policy, you may discontinue use of the App and request closure of your account.
14. Contact
If you have any questions on our Privacy Policy and practices, you can contact us via email at customer.service@picknbook.com
For questions or to exercise rights under COPPA or other applicable laws, please contact us at:
Email: customer.service@picknbook.com
Address: 8 The Green STE A Dover, DE 11901