Welcome to the AI Photo Edit & Upscale Studio Support Page. We are here to help you get the most out of your photo editing experience. If you cannot find the answer to your question below, please feel free to reach out directly.
Email Support: ronorowazoro6@gmail.com
Average Response Time: Within 24-48 hours
Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)
How do I upscale a photo?
Open the App and select AI Generate or choose a photo from your library.
Tap the Upscale tool.
Select your desired upscale factor (e.g., 2x, 4x).
Tap Process. The App will enhance details and remove blur offline on your device or via our online cloud service.
Tap Export to save the final image to your camera roll.
How does background removal work?
Open any photo in the Editor.
Tap the Erase BG / Cutout tool.
The App's offline AI model will automatically detect the subject and remove the background.
You can then export the cutout with a transparent background or apply a custom background color or frame.
Can I edit offline?
Yes! The core editing features, filter adjustments, and collages are designed to run locally on your device without needing an active internet connection. Text-to-Image AI generation requires an active internet connection to contact the AI processing server.
Why does the App need Camera and Photo Library permissions?
Photo Library: Required so you can select photos to edit and save your final masterpieces back to your device.
Camera: Required if you want to capture photos directly within the App for immediate editing and enhancement.
Why does the App request Microphone permission?
Microphone permission is requested solely to ensure compatibility with native camera frameworks and external SDKs utilized by the App. We do not record, store, or transmit any audio data.
How do I restore my purchase?
If you reinstalled the App or switched to a new device, you can easily restore your active subscription:
Go to the Settings or Paywall/Upgrade screen.
Tap the Restore Purchases button.
If prompted, log in with your Apple ID. Your subscription will be re-activated instantly.
How do I cancel my subscription?
All subscription agreements are managed directly by Apple. To cancel:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID / Profile name at the top.
Tap Subscriptions.
Select AI Photo Edit & Upscale Studio.
Tap Cancel Subscription.
How do I request a refund?
Since all financial transactions are processed securely by Apple, we are unable to issue refunds directly. You can request a refund from Apple by visiting:
The App is crashing or slow when upscaling. What should I do?
AI upscaling is a resource-intensive process. If you encounter issues:
Make sure your device has sufficient free storage space.
Close other resource-heavy background apps.
Ensure you have updated your device to the latest iOS version.
Restart your device and try the process again.