This Support Policy explains how users can get help, report issues, and receive assistance while using Glymo: AI Photo & Video Maker (“App”, “we”, “our”, or “us”).
1. Support Availability
We provide user support for:
App usage and features
Photo editing and AI enhancement tools
Subscription and purchase-related issues
Bug reports and performance issues
Support is provided via email and reviewed during normal business hours.
2. How to Contact Support
If you need assistance, contact us using the following method:
📧 Email: nikgoyani301@icloud.com
Please include:
App name and version
Device model and OS version
Clear description of the issue
Screenshots or screen recordings (if applicable)
This helps us resolve issues faster.
3. Response Time
We aim to respond within 24–48 business hours
Complex issues may require additional investigation time
Support response times may vary during holidays or peak periods
4. Subscription & Billing Support
For subscription or payment issues:
Purchases and billing are handled by Apple App Store
Users can manage or cancel subscriptions through Apple ID → Subscriptions
Refund requests must be submitted directly to Apple
We can assist with:
Subscription feature access
Sync issues after purchase
Restoring purchases
5. Technical Issues & Bug Reports
If the app crashes, freezes, or behaves unexpectedly:
Ensure the app is updated to the latest version
Restart the app or device before contacting support
Report recurring issues with details for faster resolution
We regularly release updates to improve stability and performance.
6. Feature Requests & Feedback
We welcome feedback and feature suggestions.
While we cannot guarantee implementation, user feedback helps improve future updates.
7. Data & Privacy Support
For questions related to:
Photo access
AI processing
Data handling or deletion
Please refer to our Privacy Policy or contact support directly.
8. Limitations of Support
We do not provide support for:
Third-party apps or services
Image ownership or copyright disputes
Misuse of AI, face swap, or edited content
Device or operating system issues unrelated to the app
9. Changes to Support Policy
This Support Policy may be updated from time to time.
Any changes will be reflected within the app or on our official support page.
10. Contact Information
📧 Email: nikgoyani301@icloud.com