Last Updated: 21 August 2025
Free Up ("Free Up," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you access or use our mobile application and related services (collectively, the "App" or "Services").
By using the App, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please discontinue use of the App and Services.
We collect information to provide, operate, and improve our Services. The information we collect falls into the following categories:
"Personal Information" means information that can reasonably be used to identify you as an individual. This may include:
Name and email address (if you contact us or create an account)
Billing and payment-related information when you purchase subscriptions or services (processed via third-party payment providers)
Account details, customer support inquiries, and communications
Information you voluntarily provide when participating in promotions, surveys, or feedback requests
We collect Personal Information only when you voluntarily provide it to us.
We also collect non-identifiable information that does not directly identify you, such as:
Device information (device model, operating system, app version)
Technical identifiers (IP address, device identifiers, language and region settings)
Usage and interaction data (features used, session duration, crash logs)
General location data (country or region level)
This information is used in aggregated or anonymized form to analyze usage patterns and improve the App.
We use the information we collect for the following purposes:
To provide and maintain the App and its features
To process purchases, subscriptions, and billing transactions
To respond to customer support requests and inquiries
To send service-related notifications, updates, and important notices
To analyze trends and user behavior
To improve performance, functionality, and user experience
To diagnose technical issues and prevent fraud
To display contextual or non-personalized advertisements, where applicable
We do not use Personal Information for automated decision-making that produces legal or similarly significant effects.
We do not sell your Personal Information. We may share information only in the following circumstances:
We may share information with trusted third-party service providers who assist us in operating the App, such as hosting providers, analytics services, customer support tools, and payment processors. These providers are authorized to use the information solely to perform services on our behalf.
If we are involved in a merger, acquisition, reorganization, or sale of assets, user information may be transferred as part of that transaction, subject to applicable data protection laws.
We may disclose information if required to do so by law, regulation, legal process, or governmental request, or to protect the rights, safety, and property of Free Up, our users, or others.
We may allow third-party analytics or advertising partners to collect non-personal, aggregated, or anonymized data for measurement and performance purposes. We do not share Personal Information with advertisers for their own marketing purposes.
We may use cookies, SDKs, and similar technologies to understand how users interact with the App. These technologies help us:
Measure usage and performance
Improve features and stability
Analyze crashes and technical issues
You can manage certain tracking permissions through your device or system settings, where available.
The App may contain links to or integrate with third-party websites or services. We are not responsible for the privacy practices of such third parties. We encourage you to review their privacy policies before using their services.
The App is not intended for children under the age of 13.
We do not knowingly collect Personal Information from children under 13.
Users aged 13 to 17 may use the App only with parental consent and supervision.
Any purchases or subscriptions must be completed by an adult.
If you believe that a child under 13 has provided us with Personal Information, please contact us and we will take appropriate steps to delete such information.
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, misuse, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the "Last Updated" date at the top of this page. Continued use of the App after the update constitutes acceptance of the revised Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
📧 thinkhub@yeah.net