I'm quite new to 3cx admin, recently we encountered a problem where our admin phones ( one in each office ) has changed to a different ringtone. The ordinary ringtone ( ring1 ) is selected on the phone provisioning tab however it keeps playing this strange one when an external call comes in. So it will play the normal ring tone when I dial internally to a reception phone, however when an external call comes, its another ring tone ( random sleepy music ).

I have a D40 phone and Asterisk 11.2.1. I am developing a custom app for the phone. I would like the phone to use separate ringtones, depending on who is calling me. For example, one for my boss, a different one for co-workers, yet a different one for friends, and so forth.


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I can gain control using digium.observe.event, for event name digium.phone.incoming_call. This seems to be a logical place to make a ringtone decision, if one can be made. I can identify the caller at that point. There is a lot of good information available to the callback routine. However, I cannot find any information about setting or selecting the ringtone that would be used to announce the call, once the call (SIP INVITE) comes into the phone.

What I found was a DHCPDISCOVER from the Digium phone, followed by a DHCPOFFER from DHCP. The phone then sent a DCHPREQUEST followed by DHCP sending a DHCPACK. The OFFER and ACK from DHCP both contain the correct lease and Option 66 tftp server name specified above. This was followed by another DHCPREQUEST from the phone, followed by another DHCPACK. However this last ACK was immediately followed by an ICMP Destination unreachable (Port unreachable). This exchange is using known ports of 67 and 68, but the port unreachable indicates that the destination end (the one getting that last ACK on port 68 from DHCP, the phone) rejects the request on that port. I find this is strange, since this port combination was just used for the DISCOVER/OFFER and the first REQUEST/ACK pairs.

Excellent advice! I reset the phone to factory defaults and it picked up the DHCP Option 66 URN, accessed it, and loaded the specified config file into the phone. I see the HTTP GET request go by on Wireshark, something I never saw before. The response to the GET is a whole bunch of XML.

Anyway, it provisions now. The original reported problems with associating Alert-Info headers with phone ringtones is resolved. I can pick and choose the ringing tone, based on values supplied for the INVITE Alert-Info header. This is good. Thank you for the help with this.

Also, when I call the phone from another SIP phone (a softphone on a laptop next to the Digium phone), in addition to getting the desired ringtone, the phone answers on the first ring thru the speaker. I never get to lift up the hand set.

Yes, this makes sense. I had done some configuring using the web interface and from the phone menus. At this point, I cannot say exactly what I did, or in what order. Factory reset clears the table for a fresh start.

I disabled the Option 66 in my DHCP server, reset the phone back to factory defaults, and told it to continue when it could not find any configuration. I then used the web interface to manually configure the phone, setting up only one line. The below attachment is a screen capture of the resulting display, showing one line, with a line label in place.

[attachment=1]ManConfigOneLine.png[/attachment]

I then reenabled Option 66 in my DHCP server. I updated the configuration file to have only one account in the accounts section. This should configure the phone to have only Line 1. I then configured the phone to return again to factory defaults. It restarted and loaded the XML configuration file pointed to by the URN in Option 66. Below is a screen capture of the resulting display.

Almost entirely correct. The phone model itself affects the maximum number of lines but each account defined under accounts should be mapped to an index and the lowest index is assigned to the first line, and so on.

After many iterations of commenting out sections of the XML configuration file and restarting the phone by resetting it to factory defaults, I was able to locate the one statement that was causing this problem.

I have an iphone that I use exclusively for work. I like a loud ringtone (similar to old fashioned phones), because I work from home, and I need to be alerted if I'm in a different room from the phone. Before I transitioned from the Office@Hand iphone app to the RingCentral app, all calls came through with the ringtone I chose in my settings. Now, with the RingCentral app, I get a completely different ringtone, with no choice for something that's not a soothing sound. The default Xylophone is terrible. Is there a way to change what my "Default" is, so I can make it the same as the old phone sound I've got for all the other calls coming through? Customers tend to call my direct number as well as the RingCentral number, so I need some consistency in the ringtones.

Hi I would like to add my frustration to this forum, as I am about to give up on contacting the Virgin 2nd line phone support, and move everything away from Virgin after being with them for 30 years. They have done numerous checks and say my phone line is fine. My grown up children when contacting us have also told us about getting the long dialling tone, and nearly put the phone down thinking they had accidentally got an overseas number. This is quite random as sometimes they get the long tone, and sometime the normal tone. What is more important to my wife and I is that randomly we do not know who is calling. Before going to VOIP our handset used to show either the name if it was in our contact list, or if not the telephone number of the caller. Now it might still do that, or it will just say 'Incoming call' or 'Withheld'. This is completely random. I have phoned our landline from my mobile 3 times, one after the other. The first call had 'incoming call' come up, the second time is was 'withheld' and the third time it came up correctly as Mikes Mob'. This it totally unacceptable, especially as my wife refuses to answer the phone if she does not know who is calling. I am at my wits end to know how I can get Virgin to resolve this mess.

I'm in Hove, Sussex & have always had the American ringtone since the VOIP changeover 3 months ago & Virgin have tried everything to solve it remotely & even a new router, but it still persists for me & others on this forum!!

I've also started having a similar issue to this. My phone line was connected to my broadband in May 2023 but this issue has only started happening in the last two weeks. Weirdly it only seems to happen at weekends though. During the week I get the usual British 'ring ring', but at weekends it is the 'American' one long ring. I'm in the Greater Manchester area.

I am creating a "do not disturb" app. So the normal thing to do is to set the phone on silent, when activated and then when a call gets through that suppose to ring, I simply change the ringer state to "normal".

You then need to click the menu button and create a new group. Give it a name and choose a ring tone then click add members and click select all (top left). This will add all your stored 'known' contacts to the group, and will use the selected ringtone for their incoming calls.

Objective:  To determine the effect of mobile phone ringtones on visual recognition during driving, laboratory and real-scene eye movement experiments were conducted with simulated and real driving tasks, respectively. Competition for visual attention during driving increases with the integration of sounds, which is related to driving safety.

Method:  We manipulated the physical (long exposure duration vs. short exposure duration) and psychological (self-related vs. non-self-related) properties of mobile phone ringtones presented to drivers. Estimates were based on linear mixed models (LMMs) and generalized linear mixed models (GLMMs).

Results:  Self-related ringtones had a greater influence on driving attention than non-self-related ones, and the interaction between exposure duration and self-relatedness was significant. Furthermore, the impact of the mobile phone ringtone occurred in real time after the ringtone stopped.

Conclusion:  These results highlight the importance of considering the impact of ringtones on driving performance and demonstrate that ringtone properties (exposure duration and self-relatedness) can affect cognitive processes.

We use MXIE and upgraded it over the weekend to a newer version, 10.0.5, and the calls have been flowing normally but on each incoming call we will get two ringtones one being the normal ringtone that we have defined and been using since for years and the other is a very loud 3 beep tone.

This only happens on those using softphones (regular handsets are unaffected by this) and if we change the path to define a new ringtone it will play the new ringtone but nothing will change with the loud 3 beep tone. We use Plantronics headsets for all of our sales team and then tried a combination of a logitech webcam and the speakers on my Surface to use a different type of softphone and the beep remained so it seems like it is more of a softphone issue than specifically the Plantronics headset issue.

The beep is definitely coming from the MXIE software somehow since if I lower the volume through the computer settings for the MXIE application the tone goes down as the volume goes down but if I use the volume control within the MXIE application itself only the normal ringtone audio goes down, the other ringtone remains.

The only circumstance that I have been able to get the additional ring to go away is if I have a call handling rule in place. I had one set up for my DID to ring my cell phone when I get an external call and if I unchecked that rule I got the beeping back again. The problem is due to the options in rules I cannot think of a way to get a rule that would handle all of the calls coming into our sales team from multiple ring groups. Just not sure if that might shed some light into the root cause. 006ab0faaa

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