Frequently Asked Questions

Frequently asked questions can be found below. If you are unable to find an answer to your question below, please check our what we do page or contact us with any specific questions.

General Questions

+ How does the translation process work?

Our translation process is simple and straightforward, but understanding the steps involved ahead of time is beneficial. We suggest you read our how we do it page prior to placing an order.

+ What document types do you translate?

We can translate nearly any legible document. Please review this list of the most common documents we translate here. If you are unsure if your document is translatable, please contact us.

+ How long will my translation take to finish?

Turnaround time depends on many factors including total word count, current demand, and complexity of the source document to name a few. In general, 1-3 page documents (up to 750 words) are delivered digitally between 3-5 business days from the receipt of the original document. Expedited service is available (for an additional rush fee) can be added on to reduce the turnaround time to 48 hours.

+ How will I know that my translation will be accepted?

Our translations are generally accepted by governments, courts, universities, etc. worldwide, but it is your responsibility to ensure our translation will meet the specific requirements of the receiving office. If you aren't sure, contact us with a list of their requirements and we can review with you.

We regularly perform translations for U.S. Citizenship and Immigration Services (USCIS) and are intimately familiar with their requirements. Therefore we guarantee acceptance of our certified translations by USCIS.

Standard Translations

+ Will my document be a 'certified translation'?

A word-for-word human translation of documents will be delivered to you electronically including a Certificate of Translation Accuracy for official use as required by U.S. Immigration (USCIS), universities, courts, and many local, state, and federal governments.

+ What will you be delivering to me?

Certified translations are delivered as a non-editable PDF file via email and include an English language Certificate of Translation Accuracy, which attests to the thoroughness and accuracy of the translation and the qualifications of the translator. In addition, our certified translations:

• Are formatted similar to, but not identical to, the source document.
• Are word-for-word translations of the source, which means some phrases might not be ideal, but we cannot interpret the meaning of a phrase, only provide an exact translation per certified translation standards.
• Do not include a copy of your source files in the same PDF unless specifically requested.

PLEASE NOTE that we do not print and ship a copy of your source documents as you will pair our translation with the originals already in your possession.

+ Do you offer an expedited turnaround service?

Expedited service is available (for an additional rush fee) can be added on to reduce the turnaround time to 48 hours.

+ Do you offer notarization services?

At this moment, we do not offer notarization services. We are, however, in the process of attaining the appropriate notary licensing in order to provide this service in the very near future.

+ Do you validate foreign documents/credentials?

No, credential evaluation is not performed by our office. We are able to provide you with a certified translation of your academic documents, which you will then submit along with your source documents to aid in the identification of the equivalences in your target country.

About Nora Lozano Document Translation Services

+Do you offer phone support?

Currently, we exclusively offer email support to ensure accuracy and efficiency in supporting your translation needs. Through past analysis, we have discovered that phone support led to greater gaps in communication when dealing with the wide variety of documents we support.

+ Can I read reviews of your services?

Absolutely! We are proud to be a Google Five Star Review Business. Click here to read our current Google reviews.

+ Where are your offices located?

Our virtual office is located in Phoenix , Arizona. We only provide translation services online through this website and do not offer services at our physical location.

+ Can I send or drop off my documents if I live in the Phoenix area?

We do not accept physical documents either in person or via mail. We only accept digital files for orders. This is the safest and most efficient way to handle your documents.