Customer Service Representative

BaskLiving Innovative Hub Limited[Sept,2024-Jan,2025]

•  Managed inbound and outbound customer inquiries via phone, email, and live chat, ensuring prompt and professional responses.

• Assisted clients with product and service information, troubleshooting issues, and resolving complaints efficiently.

• Scheduled and coordinated meetings, appointments, and travel arrangements for executives and clients.

• Maintained accurate records of customer interactions and transactions, improving data management efficiency.

• Created reports, presentations, and spreadsheets to support business operations.

• Utilized CRM software to track customer interactions and improve engagement strategies.

Virtual Assistant / Administrative Support

DIMS Tech Hub[Aug,2023 - Aug,2024]

• Provided high-level administrative support, managing emails, calendars, and task scheduling.

• Conducted market research and compiled reports to support strategic decision-making.

• Organized digital files, ensuring easy accessibility and document security.

• Assisted in creating and proofreading business documents, including contracts, reports, and proposals.

• Managed online databases and customer records, ensuring data accuracy and confidentiality.

• Implemented process improvements to enhance team collaboration and efficiency.

Increases Customer retention rate for DIMS Tech and BaskLiving Innovative Hub

• Lead Cross-Functional Teams

• Ensure Data Securities for Organization 

• Participated in multiple hackathons

• Enable effective Communication