Privacy Policy
Last Updated: [11/01/2026]
Welcome to Petzu (“Petzu”, “we”, “our”, “us”).
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website, mobile application, and related services (collectively, the “Platform”).
By using Petzu, you agree to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Personal Information
We may collect the following:
Name
Email address
Phone number
Address / location
Login credentials
file manager
Payment-related information (processed via secure third-party gateways)
1.2 Pet Information
Pet name, breed, age
Vaccination and health details
Behavioral information
1.3 Vendor Information
For service providers:
Business name and address
Contact details
Service descriptions
Licenses or certifications (if required)
1.4 Automatically Collected Data
IP address
Device type and browser
App usage data
Cookies and analytics data
2. How We Use Your Information
We use collected information to:
Create and manage user accounts
Enable bookings and appointments
Process payments and transaction records
Facilitate communication between Clients and Vendors
Improve platform functionality and user experience
Send service-related notifications and updates
Ensure security and prevent fraud
Comply with legal and regulatory obligations
3. Payments & Third-Party Services
Online payments are processed through secure third-party payment gateways.
Petzu does not store your card or bank details.
Third-party services have their own privacy policies, and we encourage you to review them.
4. Sharing of Information
We may share your information:
With Vendors (only what is necessary to provide services)
With payment gateways and service providers
With law enforcement or government authorities when required by law
In case of a business transfer, merger, or acquisition
We do not sell or rent your personal data to third parties.
5. Data Storage & Security
We use reasonable technical and organizational safeguards to protect your data.
Data is stored on secure servers and cloud infrastructure.
While we strive to protect your information, no system is 100% secure.
6. Cookies & Tracking Technologies
Petzu uses cookies and similar technologies to:
Remember user preferences
Analyze platform usage
Improve performance
You can disable cookies in your browser settings, but some features may not work properly.
7. User Rights
You have the right to:
Access your personal data
Update or correct your information
Request deletion of your account (subject to legal obligations)
Withdraw consent for non-essential communications
To exercise these rights, contact us using the details below.
8. Children’s Privacy
Petzu is not intended for users under 18 years of age.
We do not knowingly collect personal data from minors.
9. Data Retention
We retain personal information only as long as:
Necessary to provide services
Required by law or regulatory obligations
After this period, data is securely deleted or anonymized.
10. Links to Other Websites
Our Platform may contain links to third-party websites.
Petzu is not responsible for the privacy practices or content of external sites.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes will be effective immediately upon posting on the Platform.
Continued use of Petzu indicates acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy, contact us at:
📧petzu25@gmail.com
📞 7989753060