PRIVACY POLICY

Pet Transporters
Effective Date: May 2 2026

1. Introduction

Welcome to Pet Transporters (“we,” “our,” or “us”), a mobile application operated by LAVoy Pet Express.

Pet Transporters provides services including:

• Pet transport

• Dog training

• Pet grooming

• Pet boarding

• Pet adventure services

• Pet product selling

This Privacy Policy explains how we collect, use, and protect your information when you use our application.

By using the app, you agree to this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect:

• Full name

• Phone number

• Email address

• Profile photo

• Address

For service providers (drivers, trainers, groomers, boarders, sellers):

• Valid identification for verification

• Service or business details

• Vehicle details (for drivers)

2.2 Location Data

We collect real-time location data to:

• Enable booking and tracking

• Match users with nearby providers

• Improve service efficiency

You can disable location services, but some features may not function properly.

2.3 Payment Information

We may collect:

• Payment details (processed through secure third-party services)

• Transaction history

We do not store full credit or debit card details.

2.4 Usage Data

We collect:

• Booking history

• App activity

• Device information (IP address, device type)

2.5 Pet Information

We may collect:

• Pet name, breed, and size

• Health notes or special instructions

3. How We Use Your Information

We use your information to:

• Provide and manage services

• Connect customers with providers

• Enable real-time tracking

• Process bookings and payments

• Improve app performance

• Ensure safety and prevent fraud

4. Sharing of Information

4.1 With Service Providers

• Customer details may be shared with drivers, trainers, groomers, or boarders

• Provider details may be visible to customers

4.2 With Third-Party Services

• Payment processors

• Hosting and cloud services

• Analytics providers

4.3 Legal Requirements

We may disclose information if required by law.

5. Data Security

We use reasonable security measures such as:

• Encrypted communication

• Secure data storage

• Access restrictions

However, no system is completely secure.

6. Data Retention

We retain your data only as long as necessary for:

• Providing services

• Legal compliance

• Resolving disputes

You may request deletion of your account.

7. Your Rights

You have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion

• Withdraw consent

Contact us at: [Insert Email Address]

8. Children’s Privacy

Pet Transporters is not intended for children under 13.
We do not knowingly collect data from children.

9. Provider Terms

For service providers:

• You must provide accurate information

• Your profile and services may be visible to users

• Location tracking may be required during active bookings

• Ratings and reviews may be displayed publicly

10. Third-Party Links

We are not responsible for third-party services linked within the app.

11. Changes to This Policy

We may update this Privacy Policy at any time.
Changes will be posted in the app.

12. Contact Us

Pet Transporters (Operated by LAVoy Pet Express)
Email:support@lavoypetexpress.com
Phone:09560784914