Our Terms and Conditions

1. All prices are charged on an hourly rate, unless a fixed price has been agreed. There is a minimum charge of 2 hours on all services, with any time after this charged in half an hour increments at the same rate. Prices are estimated to the best of our ability and based on the information given to us.

2. Should your job travel through a congestion charge zone or toll roads this extra charge will be added to the price of your move.

3. Parking arrangements are the responsibility of the customer. Should no parking arrangements be made, the customer will be responsible for any infringements received and they will be added to the bill on completion of the job.

4. Pep's Quick Moving covers your items for loss or damage @ 0.60 per pound. Pep's Quick Moving will not be liable for the first $150 per claim. If any additional insurance is needed we must be informed in advance.

5. Payment: We accept credit/debit cards, cash and cheque payments. For our benefit and yours, the safest way to pay is by credit or debit card.

6. Scheduling times are estimated. We will always do our best to arrive at the agreed time but circumstances outside our control (such as traffic) may result in a delay. No discount or refund will be given in the unlikely event that we are late.

7. Pep's Quick Moving accepts no responsibility for any damage or breakages unless they are acknowledged on the day of the job before departing.

8. With the fixed price, please note that there is a charge of $25.00 per hour per worker for waiting time, if we cannot access the property. (25 Minutes over hour is considered 1 hour)

To avoid the extra waiting charges we can offer upfront payment between $30 - $50, depending on number of workers. Our WAIVER option will cover you against waiting time charges.