FAQ: Pricing

Q: What are the pricing plans for Pella.app’s services?
A: Pella.app offers a range of pricing plans, including a free plan, to accommodate different needs for both Minecraft server hosting and Discord bot hosting. Our plans vary based on server resources, performance, and additional features. You can view our current pricing plans on our website or contact our sales team for more details.

Q: What does the free plan include?
A: Our free plan provides basic access to our hosting services with limited resources. It’s ideal for users who want to try out our services or run smaller projects. The free plan includes a limited amount of server resources, and certain features may be restricted compared to paid plans. For detailed information on what’s included, please visit our website.

Q: Are there any limitations on the free plan?
A: Yes, the free plan has limitations in terms of resources and features compared to our paid plans. These limitations may include reduced performance, fewer customization options, and limited support. For users who require more resources or advanced features, upgrading to a paid plan may be necessary.

Q: How can I upgrade from the free plan to a paid plan?
A: Upgrading from the free plan to a paid plan is easy. Simply log in to your account, navigate to the billing section, and choose the plan that best fits your needs. Follow the prompts to complete the upgrade process. Your new plan will take effect immediately, and you’ll have access to additional features and resources.

Q: Are there any hidden fees associated with Pella.app’s services?
A: No, Pella.app is committed to transparency with no hidden fees. The price you see is the price you pay. Our pricing is clear and includes all necessary features and support. If there are any additional costs, they will be clearly communicated upfront.

Q: Can I downgrade my plan if needed?
A: Yes, you can downgrade your plan if needed. If you wish to switch to a lower-tier plan, you can do so through your account dashboard. Any changes will be reflected in your next billing cycle.

Q: Is there a free trial available for paid plans?
A: Pella.app occasionally offers free trials or promotional periods for our paid plans. Please check our website or contact our support team for information on any current promotions or free trial offers.

Q: How is billing handled for Pella.app’s services?
A: Billing for paid plans is handled on a subscription basis, typically monthly or annually. Payments are processed securely, and invoices are provided for your records. You can manage your billing preferences and payment methods through your account dashboard.

Q: What payment methods are accepted?
A: We accept various payment methods, including credit and debit cards, PayPal, and other secure payment options. You can choose your preferred payment method during the checkout process.

Q: Are there any discounts available for long-term commitments?
A: Yes, Pella.app offers discounts for long-term commitments. Opting for an annual subscription instead of a monthly plan can result in reduced pricing. Details on available discounts can be found on our pricing page or by contacting our sales team.

Q: What is the refund policy for Pella.app’s services?
A: Pella.app has a refund policy to ensure customer satisfaction. If you are not satisfied with our services, please contact our support team within the specified refund period to request a refund. The exact refund policy details are outlined in our terms of service.

Q: How can I contact support if I have questions about pricing?
A: For any questions or concerns about pricing, you can contact our support team through our website’s contact form, live chat, or email. Our team will be happy to assist you with any pricing-related inquiries.