Privacy Policy — Pedroza Auto Repair Pedroza Auto Repair (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our auto service and auto sales business, including when you communicate with us via text message (SMS/MMS). By using our services or opting in to receive SMS communications, you agree to the practices described in this Privacy Policy. 1. Information We Collect 1.1 Personal Information We may collect the following information: Name Phone number Email address Vehicle information Service history Payment or billing information (when applicable) 1.2 SMS/Text Message Information If you interact with us via text message, we may collect: Your mobile phone number Message content sent or received Date, time, and delivery status of messages 1.3 Automatically Collected Information When you visit our website or digital platforms, we may collect: IP address Device type Usage analytics Cookies and tracking data (if applicable) 2. How We Use Your Information 2.1 General Business Use We use your information to: Provide and manage auto repair, customization, and sales services Process payments and invoices Maintain service records Improve customer experience 2.2 SMS Communications With your consent, we may send text messages for: Appointment reminders Authorization requests for service work 2-way communication about vehicle status or questions Invoices or payment-related messages You may also initiate communication with us via SMS for general customer service or vehicle-related inquiries. 3. How You Opt In to SMS Messages You may opt in to receive SMS messages from Pedroza auto repair by: Providing your mobile number to us in person Contacting us via text message Requesting communication or updates regarding vehicle service or sales By opting in, you consent to receive both automated and non-automated messages. 4. How to Opt Out You may opt out of receiving SMS messages at any time by replying: STOP After opting out, you may receive one final message confirming your request. You may still receive service-related communications if required to complete a transaction unless prohibited by law. 5. Sharing of Information We do not sell your personal information. We may share your information only with: Service providers (e.g., texting platforms, payment processors) Third parties assisting with business operations Law enforcement or regulatory agencies, if required by law All third-party partners are required to protect your information and use it only for authorized purposes. 6. Data Security We implement industry-standard safeguards to protect your personal information, including: Secure data storage Limited employee access Encrypted systems (when applicable) While we strive to protect your data, no electronic transmission is completely secure. 7. Data Retention We retain personal and SMS data only as long as necessary to: Provide services Comply with legal obligations Maintain accurate service records SMS logs may be retained for auditing and legal compliance. 8. Children’s Privacy Our services are not intended for individuals under the age of 13. We do not knowingly collect information from minors. 9. Your Privacy Rights Depending on your location, you may have the right to: Access your personal data Request corrections Request deletion Opt out of marketing communications Requests can be made using the contact information below. 10. Changes to This Policy We may update this Privacy Policy periodically. Any changes will be posted with the updated date at the top. 11. Contact Us If you have questions about this Privacy Policy or SMS practices, please contact us: Pedroza auto repair Email: Pedrozaautorepair720@gmail.com