Floral Order Policies

1. Guarantee and Confirmation

   • Your floral order must be signed and returned to your floral vendor at least 10 days prior to the event date.

   • Orders received within 10 days of the event are subject to flower type and color availability.

2. Changes and Cancellations

   • Once you receive signed confirmation, any changes must be authorized and may incur a penalty fee.

   • Last-minute cancellations will incur a 100% penalty.

   • Rescheduling may also incur a penalty, depending on the notification timeframe.

3. Payment

   • Full payment must be submitted directly through the Resort Wedding Coordinator, following their established payment policies and procedures.

   • All prices are quoted in USD and are subject to change without prior notification due to factors like climate conditions affecting floral production.

4. Substitutions

   • Catalog photos may represent a general theme or style and may include unique vases or containers that cannot be exactly replicated.

   • Substitutions of flowers and containers may occur due to weather, seasonality, and market conditions, without prior notice.

   • Our designers will ensure the theme, style, and color palette remain intact with substitutions of equal or higher value.

5. Containers and Linens

   • All flower containers and vases are provided as rentals, belonging to Essenza Riviera. They are the couple's responsibility.

   • Missing or broken pieces will result in a replacement charge, which will be communicated to your wedding coordinator.

   • Replacement payment for lost or burned linens is non-negotiable, and the quote will specify replacement costs.

6. Setup and Event Day

   • After finalizing the location setup, the staff will leave the resort and return at the event's conclusion.

   • Guests are not allowed to move floral arrangements or decorations, as it may cause accidents and violates hotel safety policies.

   • Any additional assistance (e.g., moving flowers from ceremony to reception) must be requested in advance. A displacement fee starts at $100 USD, determined by the quantity of flowers.

7. Weather Contingencies

   • In case of inclement weather, your onsite wedding coordinator must inform Essenza Riviera staff of the backup location to avoid delays.

   • Once decor setup is delivered, Essenza Riviera staff is not responsible for last-minute changes due to weather conditions.

8. Force Majeure

   • In cases of force majeure, Essenza Riviera will adhere to the policies and protocols established by your resort.