Reaching Physicians Via Email

 You are on the right track if you plan to set up a physician answering service. A physician answering service can improve the quality of your service. It is important to prioritize your needs when hiring one. Professional answering services will offer a wide range of services. You will need to select a variety of services depending on your specific needs. The package should also be within your budget.

Below are some services that an answering service offers. This list may not be complete, but you can still browse it to find the right set of services for you.

Answering Service Features

A number of attractive features that an answering service might offer are:

* They will provide unlimited message notification, voicemail, text messaging, and professional greetings.

* They would answer, manage, and screen calls based on urgency and priority. The ones who have urgent needs would be the first to be addressed.

* They will automatically forward the email, SMS or MMS to the requested channel without delay.

* Each physician can be sent a personal and specific greeting message through the communication channel.

* This allows your hospital staff or colleagues to reach you in an emergency. If you are not available, you might also pass the call on to another physician. This would ensure your customers are always taken care of.

* The telephone answering service trains the doctors and other hospital staff in the retrieval of voicemail messages. They provide training that will enable staff to sort through messages and prioritize them according to urgency.

They may also have an automated credit card processing system. If a client calls and gives his credit card information, the payments can be processed automatically and the appropriate servings made.

* An answering service could also offer greetings that are sensitive to time. If you call in the morning, your greeting would be "Good Morning", while calling after 12 noon would be "Good afternoon," and so forth.

* They can also be used to set time zones in every area of your residence.

* Conference transfer facilities are also available.

* They can also offer on-the-fly transfer of calls.

* They can facilitate unified messaging systems, where all messages can be sent to one email address.

* A special feature is the "Find Me Follow Me", which allows answering systems to locate up to five numbers at a maximum.

* Some answering services may also offer wake up calls.

* You can have your IVR program customized to make you feel special.