PD USA — Privacy Policy
Last updated: May 2, 2026
Thank you for using PD USA. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application ("App") and related services. This version is written to be App Store–friendly and clear for users and reviewers.
Contact Information
Phone: +1-800-270-7369
Email: sales@petdoorusa.com
Operating states: Montana, Colorado, Washington, Idaho, Oregon, California, Utah, Nevada, Nebraska, Texas, Arizona
If you have questions about this Privacy Policy, to request access to, update, correct, or delete your personal information, or to make a privacy-related request, please contact us using the details above.
1. Information We Collect
We collect information you provide directly and certain information automatically when you use the App.
1.1 Information you provide directly
Account details: name, email address, phone number, profile photo.
Service request content: job descriptions, photos, property details, and other information you include when creating a request.
Payment information: when you make payments we use third‑party payment processors (Stripe) to handle financial data — we do not store complete card numbers on our servers.
Messages: text, images and attachments sent via in‑app messaging.
Support requests: any information you provide when contacting support.
1.2 Information collected automatically
Device information: device model, operating system version, app version, unique device identifiers.
Usage information: pages/screens viewed, features used, session time, and crash logs (for diagnostics).
Push notification tokens: required to send you notifications.
Location: We may collect approximate location (city/region) if you choose to provide it to help match you with nearby installers. We do not collect precise continuous location unless you explicitly enable such a feature and consent to location collection.
2. How We Use Your Information
We use information to operate, provide, improve, and personalize the App, including to:
Provide and manage service requests, quotes, messaging, and payments.
Process payments through third‑party processors.
Send transactional and promotional messages, subject to your preferences and applicable law.
Improve and analyze our services, diagnose issues, and prevent fraud.
Comply with legal obligations and enforce our terms.
3. Sharing and Disclosure
We do not sell your personal information. We may share information as described below:
Service providers: with vendors who perform services for us (payment processors, analytics providers, cloud hosting, messaging/push services).
Business partners: with installers and service providers necessary to fulfill a request.
Legal reasons: when required by law, in response to legal process, or to protect rights, property, safety, or to prevent fraud.
Business transfers: in connection with a merger, sale, reorganization, or acquisition.
Where required, we use contracts and safeguards to protect personal information shared with service providers.
4. Third‑Party Services and SDKs
We use third‑party services to provide core functionality. These third parties may collect data independently under their own privacy policies. Notable examples used by the App:
Firebase (analytics, messaging, crash reporting)
Stripe (payment processing)
Please review the privacy policies of those providers for details. We link to them where appropriate in our App and in the app store listing.
5. Analytics & Advertising
We may use analytics tools to understand usage and improve the App. We do not use third‑party advertising SDKs to display targeted ads inside the App. If we later introduce advertising or tracking for advertising purposes, we will disclose it and provide opt‑out choices in accordance with applicable laws.
6. Push Notifications
The App uses push notifications for transactional updates (job status, new quotes, messages). You can opt out or manage notification preferences via your device settings.
7. Payments
Payments are processed by third‑party payment processors (for example, Stripe). We do not store full payment card numbers on our servers. For payment questions or disputes, contact sales@petdoorusa.com.
8. Children
The App is not directed to children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children under that age. If you believe we have collected information from a child, contact us to request deletion.
9. Data Retention
We retain personal information as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, we will delete or de‑identify it in accordance with our policies and applicable law.
10. Your Rights and Choices
Depending on your jurisdiction, you may have rights including access, correction, deletion, portability, and objection to certain processing. To exercise these rights, please contact us at sales@petdoorusa.com or call +1-800-270-7369. California residents may have additional rights under the California Consumer Privacy Act (CCPA). EU residents have rights under the GDPR.
When you are required to provide information as part of a purchase or service request, not providing that information may prevent you from using certain features.
11. Security
We use administrative, technical, and physical safeguards designed to protect your information. While we work to protect your information, no system can guarantee complete security — please take care when sharing sensitive information.
12. International Transfers
Our services are operated in the United States and we may transfer personal information to other countries for processing. When transfers occur, we use appropriate safeguards to ensure the protection of your data.
13. Changes to This Policy
We may modify this Privacy Policy from time to time. We will post the updated policy in the App and update the "Last updated" date above. Significant changes will be communicated where required by law.
14. How to Contact Us
For privacy inquiries, data access or deletion requests, or any questions about this Privacy Policy, contact:
Phone: +1-800-270-7369
Email: sales@petdoorusa.com
If you are located in one of our operating states and have a state‑specific privacy request, please include your state in your request so we can route it appropriately.