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PDFGo
PDFGo Privacy Policy
Effective Date: November 3, 2026
1. Introduction
PDFGo is operated by NOVAHUB PTE. LTD. ("we," "us," or "our").
We respect your privacy. This Privacy Policy explains what information we collect, how we use and share it, and how you can manage your personal information when using PDFGo.
Website: https://www.moyoung.com
Contact: Novahub@gmail.com
2. Information We Collect
Depending on the features you use, we may collect or process:
Account information, including email address, user ID, and authentication information.
Documents, images, and text you choose to process.
Documents and questions submitted through AI Summary.
Subscription status and purchase information.
Device information, app usage data, crash reports, and performance data.
Advertising identifiers and ad interaction data, where applicable.
We only request access to device features and files needed to provide the services you choose to use.
3. How We Use Your Information
We use your information to:
Provide document scanning, editing, conversion, and OCR features.
Generate document summaries and answer questions.
Create and manage user accounts.
Manage subscriptions and purchases.
Display advertisements to eligible users.
Improve app performance, security, and reliability.
Train and improve models using content submitted through AI Summary, as described below.
4. Document Processing
4.1 Local Document Processing
PDFGo supports local PDF reading, editing, conversion, and other document operations.
Google ML Kit performs supported OCR recognition directly on your device. Documents processed exclusively through local OCR are not uploaded to our servers for OCR processing.
4.2 Document Enhancement
When you use document enhancement features, PDFGo may upload scanned images to TextIn for image processing, such as sharpening and improving image quality.
Users are informed before using this feature.
4.3 Cloud OCR
When you use cloud OCR features, selected images may be sent through our cloud infrastructure to Baidu for text recognition.
The recognized text is returned to the App.
5. AI Summary and Model Training
When you use AI Summary or document question-answering features, your selected documents and questions are uploaded to our servers for processing.
We use this information to generate summaries, answer questions, and provide related features.
Documents and question-answering content submitted through AI Summary are also used for model training and improvement.
This is separate from processing necessary to provide the requested summary or answer.
Where required by law, we will obtain appropriate consent or establish another valid legal basis for this processing.
Please avoid uploading sensitive or confidential documents unless you understand and accept the applicable data processing practices.
6. Account and Login
You can create or access your PDFGo account using:
Email and password.
Google Sign-In.
Sign in with Apple.
Email registration requires verification through a link sent to your email address.
We use account information to verify your identity, manage your account, and protect account security.
7. Subscriptions and Payments
PDFGo offers optional PDFGo Plus subscriptions.
Subscriptions are processed through Apple App Store or Google Play.
We use RevenueCat to manage purchases, subscription status, and access to paid features.
We do not directly collect your complete payment card details.
Deleting your PDFGo account does not automatically cancel an active app store subscription.
8. Advertising and Analytics
PDFGo may display advertisements to users without an eligible ad-free subscription.
We use advertising and analytics services to display ads, measure usage, monitor performance, and fix technical issues.
These services may process device identifiers, advertising identifiers, app usage information, and advertising interactions.
Where required, we request consent for personalized advertising or tracking.
9. Third-Party Services
We work with trusted service providers to operate PDFGo.
Our main service providers include:
Google: Account authentication, analytics, crash reporting, performance monitoring, security, and local OCR.
Apple: Account sign-in and subscription billing.
RevenueCat: Subscription management and purchase verification.
AdQuanta and Yandex: Advertising and advertising measurement.
TextIn (Shanghai IntSig Information Co., Ltd.): Cloud-based scanned image enhancement.
Baidu: Cloud OCR processing.
TalkChat and applicable model providers: Document summaries, question-answering, and model processing.
These providers may process information necessary to deliver their respective services.
We may also disclose information when required by law or necessary to protect our legal rights.
10. Data Storage and Retention
Documents processed locally generally remain on your device until you delete them.
Information uploaded for cloud processing may be retained by our servers or service providers according to the relevant processing and storage arrangements.
Account and subscription information may be retained while necessary to provide services or meet legal obligations.
AI Summary documents and related content may remain on our servers after processing.
We retain personal information only for as long as necessary for the relevant purposes or as required by applicable law.
11. Data Security
We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or disclosure.
However, no method of electronic storage or transmission is completely secure.
12. International Data Transfers
PDFGo uses service providers that may process information in different countries or regions.
Where required by law, we apply appropriate safeguards to protect personal information transferred internationally.
13. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
Access your personal information.
Correct inaccurate information.
Request deletion of eligible personal information.
Object to or restrict certain processing activities.
Withdraw consent where applicable.
Request data portability.
Exercise applicable rights concerning model training and advertising.
To exercise these rights, contact Novahub@gmail.com.
We will review and respond to requests in accordance with applicable law.
14. Account and Data Deletion
You may request deletion of your account and eligible personal information by contacting Novahub@gmail.com.
Deleting a document in PDFGo removes its locally stored copy but does not automatically delete copies previously uploaded for AI Summary.
To request deletion of uploaded documents or related personal information, contact us using the email above.
Some information may need to be retained for legal or legitimate operational reasons. Data already incorporated into trained models may be subject to technical limitations.
15. Device Permissions
PDFGo may request:
Camera access to scan documents.
Photos and file access to import, edit, convert, or save documents.
You can manage permissions through your device settings.
PDFGo does not provide push notifications or request notification permissions.
16. Children's Privacy
PDFGo is not intended for children below the age permitted by applicable law to use the Services independently.
We do not knowingly collect children's personal information in violation of applicable laws.
If you believe a child has provided personal information without required authorization, please contact us.
17. Regional Privacy Rights
Users in the European Economic Area, United Kingdom, California, Brazil, and other regions may have additional rights under applicable privacy laws.
These may include rights to access, correct, delete, restrict, or object to certain uses of personal information.
Where applicable, we will provide required consent choices, advertising opt-outs, and other legally required privacy controls.
You may contact us to exercise your rights or obtain additional information.
18. Changes to This Privacy Policy
We may update this Privacy Policy when our services or legal requirements change.
The updated version will be published with a revised effective date.
Where required, we will provide additional notice or request consent before making material changes to how personal information is processed.
19. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:
Company: NOVAHUB PTE. LTD.
App: PDFGo
Website: https://www.moyoung.com
Email: Novahub@gmail.com
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