What's Happening To Our Landlines?

The switch from analogue to digital landlines in the UK, to be undertaken by most phone providers during 2025 - 2027, while bringing advancements in technology could pose challenges for older individuals. 

Equipment Upgrade

Many older people may have been using the same landline phone for years and the transition requires upgrading to digital-compatible devices. This can be confusing and require assistance with navigating new technology.

Digital Literacy

Familiarity with digital technology varies among older generations. Understanding how to connect a phone to broadband, setting up new features, or troubleshooting technical issues can be daunting for those less tech-savvy.

Communication Access

For those who rely heavily on landlines for communication the transition may be disruptive. The switch may require them to learn new ways of using their phones, which can be frustrating and isolating.

Social Impact

The shift can impact social connections, especially for older people who rely on landlines for staying in touch with family and friends. The lack of familiarity with digital technology might lead to feelings of isolation and exclusion.

Support and Guidance

It's crucial for service providers, family members, and community organisations to provide support and guidance to older people during this transition. Clear communication, accessible resources, and personalised assistance can help ease the transition and minimise potential negative impacts.

While the digital landline switch offers advancements, it's vital to ensure that older people are supported and empowered to navigate this change effectively. 

How To Find Out More

Age UK have provided more in-depth information about the changes, what you should expect and what you can do if you have concerns. Click here to find out more.