PCS Village
Privacy Policy
Privacy Policy
Effective Date: 13 July 2026
PCS Village (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application:
PCS Village (available on iOS and Android)
By downloading, accessing, or using the App, you agree to the collection and use of information in accordance with this policy.
To provide our social networking and community features for military families, we collect several types of information from our users.
A. Personal, Profile, and Military Affiliation Information
To create your account and help you connect with other users, we may collect:
Account Details: Full name, email address, phone number, and profile photo.
Location and Relocation Data: Address and relocation details (such as current and upcoming duty stations).
Military Affiliation: Information regarding your military branch, rank, or relation to the military (e.g., active duty, veteran, spouse, or dependent).
B. User-Generated Content
As a social platform, we collect the content you create and share within the App, including:
Posts, photos, reactions, comments, replies, and direct messages sent to other users.
C. Family & Child Information (Provided by Parents/Guardians)
To assist military families in finding other families with children of similar ages at their new duty stations, you may choose to voluntarily provide general information about your children (such as their age or age range).
This information is only collected when voluntarily submitted by a parent or legal guardian who is an authorized user of the App.
We do not knowingly collect personal data directly from children.
D. Financial and Subscription Data
When you purchase a premium subscription, we collect non-sensitive transaction-related data such as your subscription status (active/expired), subscription tier, purchase date, and transaction ID.
We do not collect or store your credit card details or payment credentials on our servers. Purchases are processed through third-party billing platforms.
E. Device & Usage Data
App Usage & Device Data: Basic usage statistics, device model, operating system version, and performance metrics collected for system security and optimization.
Notification Tokens: Firebase Cloud Messaging (FCM) device tokens required to send you essential updates, direct messages, and push notifications.
We use the data collected within the App to:
Enable account creation, secure login, and profile management.
Facilitate social connections by matching you with other military-affiliated users relocating to the same duty stations.
Support the social features of the App, including posts, reactions, comments, and direct messaging.
Manage premium subscription tiers and verify subscription status.
Deliver real-time push notifications regarding direct messages, comments, reactions, and account updates.
Ensure application security, maintain platform performance, and prevent fraud or abuse.
We do not sell your personal data. To operate the App, we share necessary data with a limited number of third-party service providers:
Subscription Management: We use RevenueCat to track and manage subscription statuses and purchase histories. Non-sensitive transaction data (such as user IDs and store receipts) is securely processed through RevenueCat.
In-App Purchases: All premium subscription payments are processed securely by Apple App Store Billing or Google Play Store Billing. PCS Village does not have access to your credit card or payment credentials.
Push Notifications: We use Firebase Cloud Messaging (FCM) to deliver updates, message alerts, and social activity notifications.
Legal Obligations & Child Protection: We may disclose your personal data, account activity, or user content if required to do so by law, in response to valid legal requests by public authorities, or to comply with mandatory child protection and safety laws (including reporting child sexual abuse material to NCMEC and relevant legal authorities).
Your personal information and user-generated content are stored securely. We implement technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.
We retain your personal data and user-generated content (posts, comments, messages) for as long as your account is active, or as necessary to provide you with the App's social services.
You have the right to access, update, or delete your personal data.
Account Deletion: You can delete your account at any time directly from the profile or settings screen within the App.
Data Removal: Once your account is deleted, your personal profile information and user-generated content will be permanently removed or anonymized in our active databases.
Subscription Cancellation: Deleting your account within the App does not automatically cancel an active subscription. Because payments and subscriptions are processed by Apple and Google, you must cancel the subscription through your device's App Store or Google Play settings to prevent future charges. Refund requests must also be submitted through the respective app store platform.
We use push notifications to alert you of new messages, comments, reactions, and relevant community activities. You can manage or disable these notifications at any time through your mobile device’s system settings.
7. Children’s Privacy & Child Safety Standards (CSAE / CSAM Policy)
Age Requirement: PCS Village is strictly intended for users who are 18 years of age or older. We do not knowingly allow individuals under the age of 18 to create an account or directly supply personal data. Any child/family information permitted within the App (e.g., age ranges for duty station family matching) must be voluntarily submitted by a parent or legal guardian.
Zero Tolerance for CSAE/CSAM: We maintain a strict zero-tolerance policy against Child Sexual Abuse Material (CSAM) and Child Sexual Abuse and Exploitation (CSAE). Users are strictly prohibited from creating, uploading, sharing, or soliciting any content that depicts, encourages, or facilitates child abuse or exploitation.
Moderation & Enforcement: We employ in-app reporting tools allowing users to flag child safety concerns immediately. Content or accounts suspected of violating child safety standards will be quarantined, removed instantly, and subjected to permanent account termination without prior notice.
Law Enforcement Reporting: In compliance with mandatory legal obligations and international safety standards, PCS Village actively reports any instances or reports of CSAM or child exploitation to regional and national law enforcement authorities, including the National Center for Missing & Exploited Children (NCMEC).
We may update this Privacy Policy from time to time to reflect functional or regulatory changes. The latest version will always be accessible directly within the App and via our store listings on the Google Play Store and Apple App Store.
If you have any questions or concerns regarding this Privacy Policy, your personal data, or your privacy rights, please contact us at:
PCS Village
Email: hello@pcsvillage.app