Return and Exchange Policies 

At PB snack bar , we strive to provide high-quality products and ensure customer satisfaction. If you are not completely satisfied with your purchase, we are happy to assist you with a return or exchange.

1. Eligibility for Returns

You may return your order if:

 The item is unused, unopened, and in its original packaging.

 The return is requested within 7 days of the delivery date.

You provide proof of purchase (order confirmation or receipt).

2. Non-Returnable Items

Certain items cannot be returned, including:

Opened or partially used products.

Items purchased on final sale or with a discount code (unless defective). 

Perishable goods or products that have been tampered with.

3. How to Initiate a Return

To start a return, follow these steps:

1. Contact our customer support team at pbsnackbar@ku.th with your order details.

2. Our team will provide you with a return authorization and instructions.

3. Ship the item back to us at Agro Industrial building 

4.. Customers are responsible for return shipping costs unless the product is defective or incorrect.

4. Refunds & Processing

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 7 business days and credited to your original payment method.

Shipping fees (if applicable) are non-refundable.

5. Exchanges

If you received a damaged or incorrect item, please contact us within 7 days of delivery. We will arrange for a replacement at no additional cost.

6. Late or Missing Refunds

If you haven't received a refund after 14 days business days, check with your bank or payment provider. If the issue persists, contact us at pbsnackbar@ku.th for further assistance.