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Overview
Overview
What services does PawsHeaven offer?
What services does PawsHeaven offer?
We offer private cremation services, allowing families to choose between private ceremonies and collective remembrance. We also provide witnessing options for individual cremations if clients wish to be present.
Can I schedule a cremation at any time?
Can I schedule a cremation at any time?
Our standard business hours are 8 AM to 5 PM, but we offer 24/7 appointments for your convenience. To schedule an after-hours visit, please contact us directly to check availability and arrange a time.
When can I take home my pet?
When can I take home my pet?
Your pet can go back home with you on the same day the process is done.
What payment methods do you accept?
What payment methods do you accept?
We accept cash, GCash, online bank transfer and debit or credit cards.
Do I need to present any documents?
Do I need to present any documents?
No documents needed. You or an authorized representative must sign a Cremation Authorization Form.
What types of pets can be cremated?
What types of pets can be cremated?
Most pets, including dogs, cats, birds, rabbits, other small animals, and reptiles, can be cremated.
We can accommodate any animals up to 50kgs.
I’m not from Cebu and need to board a ship for my pet's cremation. Can you assist?
I’m not from Cebu and need to board a ship for my pet's cremation. Can you assist?
Yes, we can provide port authorities with documentation about the cremation. We’ve assisted clients from neighboring islands with this before.
I’m overseas and need help with my pet’s cremation. Can you arrange this?
I’m overseas and need help with my pet’s cremation. Can you arrange this?
Yes, we can arrange pickup from your location and handle the cremation. We can also take photos and videos upon request.
I’m at work and my pet is at the vet clinic. Can you handle the cremation?
I’m at work and my pet is at the vet clinic. Can you handle the cremation?
Yes, we can coordinate with the vet clinic to pick up your pet and manage the cremation.
I can’t pick up the urn right now. What are my options?
I can’t pick up the urn right now. What are my options?
We can store the urn for up to 90 days or arrange delivery via a third-party service.
How to Pack Your Pet Before Cremation
How to Pack Your Pet Before Cremation
What is the first thing I should do after my pet passes away?
What is the first thing I should do after my pet passes away?
Handle your pet with care and respect. Gently position your pet in a peaceful, natural posture. If possible, close their eyes and clean their body to prepare for cremation.
How should I store my pet if I can’t take them to the cremation facility immediately?
How should I store my pet if I can’t take them to the cremation facility immediately?
If there is a delay, place your pet’s body in a cool environment. The best options include:
Freezing: Place your pet in a clean, leak-proof bag or wrapped in a blanket and store them in a freezer.
Cooler with Ice Packs: If a freezerisn’t available, use a cooler with sealed ice packs or dry ice. Avoid direct contact between the pet’s body and the ice to prevent frost damage.
How long can I keep my pet at home before cremation?
How long can I keep my pet at home before cremation?
Ideally, pets should be cremated within 24 hours. At this time, no major body changes occur. Speak with us, if more time is needed.
What materials should I use to handle my pet’s remains?
What materials should I use to handle my pet’s remains?
Use clean gloves when handling your pet to ensure hygiene. Wrap your pet in a clean, soft blanket or cloth, and if needed, place them in a sturdy box or pet carrier for transportation.
Are there any signs of decomposition I should be aware of?
Are there any signs of decomposition I should be aware of?
Decomposition begins slowly after passing, especially in warm environments. Signs include bloating, odor, and fluid leakage. Storing your pet in a cool environment will slow this process.
What should I do if I notice any leakage or odor?
What should I do if I notice any leakage or odor?
Wrap your pet in absorbent materials such as disposable puppy pads or towels, then place them in a leak-proof bag. Store them in a cool environment and notify the cremation provider for further guidance.
What should I avoid doing while handling pet remains?
What should I avoid doing while handling pet remains?
Avoid exposing your pet to heat or direct sunlight, as this accelerates decomposition. Do not store the remains in plastic for extended periods unless refrigerated, as it can trap moisture and lead to odor.
Do I need to disinfect my pet’s remains before packing or storing them?
Do I need to disinfect my pet’s remains before packing or storing them?
No, you do not need to disinfect your pet’s remains before packing or storing them. Natural handling is sufficient, and excessive cleaning or the use of disinfectants is unnecessary and may even cause damage.
Can I bathe my pet before cremation?
Can I bathe my pet before cremation?
Yes, you can gently clean your pet’s body if you wish to do so. Use a damp cloth to wipe away any dirt or fluids. Avoid excessive handling, especially if the body is delicate.
Can I bring my pet as-is without packing?
Can I bring my pet as-is without packing?
YES, you may transport your pet directly to the cremation facility without preparation.
Can I place my pet in a box or carrier?
Can I place my pet in a box or carrier?
Yes, you may use a sturdy cardboard box, a wooden box, or a pet carrier. Make sure the container is appropriately sized and well-ventilated, if needed. Label the box or carrier with your pet’s name for identification.
Should I include any personal items with my pet?
Should I include any personal items with my pet?
Personal items, such as collars or favorite toys, should be removed as these will not be included in the cremation process. Keep in mind that items made of certain materials may not be safe to cremate.
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