Privacy policy

Paws to Consider Dog Walkers Brighton ("we," "our," or "us") is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you use our dog-walking services, visit our website, or communicate with our team.

When You Contact Us:

• Full name

• Email address

• Phone number

When You Book a Service:

• Home address (for dog collection/drop-off)

• Dog details (name, breed, age, medical info, temperament)

• Emergency contact info

• Access details (e.g., key codes or lockbox combinations)

Automatically Collected:

• IP address

• Browser type

• Device type

• Pages visited (if using our website)

Your data is used solely for operational and safety purposes:

• To schedule and carry out dog walking appointments

• To provide updates or service reminders

• To respond to your inquiries

• To manage billing or service agreements

• To improve our website's performance and usability

• To ensure the safety of your pet and our walkers

We never sell, rent, or trade your information for marketing purposes.

We take the security of your data seriously.

• Digital data is stored in secure, password-protected systems with limited access.

• Physical records (if any) are kept in locked storage.

• Keys or codes are stored without identifying information and are handled with care.

• We use SSL encryption for website interactions.

All staff are trained in basic data protection practices and confidentiality.

We may share your data only in limited scenarios:

• With our staff or trusted contractors who need the data to perform the service

• If required by law, such as responding to lawful requests by authorities

• In emergencies, to ensure the safety of your pet

We do not share information with advertisers or unrelated third parties.

You have rights regarding your data:

• Access: Request a copy of your stored data

• Correction: Ask us to update incorrect or outdated info

• Deletion: Request erasure of your data (unless needed for ongoing services or legal reasons)

• Withdrawal: Withdraw consent for communications at any time

To exercise these rights, email us:

Our website may use cookies to:

• Analyze how visitors use the site

• Improve website functionality

• Maintain secure login sessions (if applicable)

You can turn off cookies through your browser settings.

Our website occasionally links to external resources (e.g., pet care articles or partner services). We are not responsible for the privacy practices of those sites, and we recommend reading their privacy policies.

We keep personal information only as long as necessary:

• For active service clients, data is retained throughout the service relationship

• For past clients: data may be kept for up to 12 months for service history or legal compliance, then securely deleted

Our services are intended for adults (18+). We do not knowingly collect data from anyone under 18.

We may update this Privacy Policy to reflect changes in law, service updates, or security improvements. Any significant changes will be posted on our website with an updated effective date.