LA COOPERATIVA ALPI

Alpi is a trentino social cooperatives that is working since 1990 has been working to educate and train people with difficulties in entering today's world of work.

Cooperating and making people cooperate is their motto, their way of acting and the world they work for every day.

The figure of the educator is fundamental, who deals with:

A fondamental figure is the educator whose job is to:

• Evaluate

• Intervene when necessary

• Train people in your business unit on essential skills for today's jobs.

In order to make an objective assessment of the person, data collection is essential, and this is where the tool that acts as an educator's assistant comes into play: the Mio Tutor application.

THE INTERVIEWS

To examine the problem in more depth, various figures from the Cooperative who used the application in different ways and with different frequencies were interviewed.

Based on the data that emerged from the interviews conducted remotely, we understood that the main problem was related to entering notes.

The difficulty of using some of its functions or just having to take time to write on the phone in the middle of the working day has led these people to prefer a quicker intervention: the oral one.

The disadvantage of oral notations is that one does not always remember to report them and this leads to losing important information to have that objectivity in the worker's evaluation.

OUR SOLUTION: MIO TUTOR 3.0

The faces of the people in your operating unit are presented directly on the main screen.

People are sorted based on who hasn't been evaluated for a long time and on whom new data is needed.

The presence of faces facilitates recognition and quick navigation, also becoming a way to stimulate new notes.

Both the sorting criterion and the operating unit can be changed using the appropriate controls.

1 - THE QUICK NOTE

I want to make a note about something I observed about the person in front of me from my unit.

If I wanted, I could use the search bar and get to him/her or I could simply select the face directly from the main home.

Here I can decide whether to select the face, see the profile and then add the note, or hold down the face to go directly to quick annotation via a micro interaction.

Why do I have to search for the person through a search bar and a thousand other sections when I can simply select them from the main menu using their face?

Furthermore, pre-established categories have been designed to speed up the compilation of the notes and have a better organization of the notes themselves.

2 - SUSPENDED NOTES

We are writing that we have trained our worker Pino on the use of safety shoes, but here comes a call on the phone, I have to pick it up, and after 20 minutes either I have forgotten what I was doing or I have to start from scratch.

Not anymore, because this version saves incomplete notes in a special menu called "today's activities" and will show a notification and then remind the worker to fill in the note within the day. Precisely to avoid the loss of these notes.

Through the pre-established categories currently proposed it is possible to have an organization based on color macro categories that define the type of note.

3 - MODIFICA DELLE NOTE E VALIDAZIONE NOTE ALTRUI

In addition to being able to modify the notes entered during the day, the educator can consult the notes entered by other colleagues during the day and express by means of a +1 that what is reported in the note also happened to him, thereby validating the colleague's observation.

Through the +1 button "I noticed it too!" Collaboration between educators is encouraged when there has not been time to speak to each other, further simplifying the issuing of notes and therefore avoiding the insertion of repetitive notes.