As a radiologist, I learned early in my training, the importance of "follow-up". As a radiologist, too, I have the privilege of coming in contact with several colleagues across multiple departments in the hospital. I have often heard one department claiming to be doing "first class work" when the rest of the hospital is highly dissatisfied with the services they offer or the quality of patient care they provide. In the absence of any formal audit process in our institution, the only way you can improve yourself- if you care to - is to listen. Listen to the harsh criticisms, listen to frayed tempers, listen to camouflaged sarcasm,; mull over and improve where necessary. After all, the next best thing to improve from other people's mistake is to improve from our own mistakes.