This Privacy Policy applies to the PatientMesh application (hereby referred to as the “Application”) for mobile and web platforms, operated by MEDAXXA MEDIKAL SANAYI TICARET ANONIM SIRKETI (hereby referred to as the “Service Provider”).
The Application is provided as a professional medical data management platform for healthcare organizations and authorized medical professionals. The service is provided on an “AS IS” basis.
This Privacy Policy is effective as of 2025-12-20.
The Application collects information when you access and use its services to provide secure account management and healthcare data handling.
Name, surname
Email address
Phone number
Date of birth
Gender
Account and authentication details
This information may belong to healthcare professionals or patients and is entered into the system by authorized users.
The Application processes medical and health-related data such as:
Clinical records
Medical history
Medical documents, files, or images uploaded by authorized healthcare professionals
Medical data is:
Accessible only to authorized users
Used solely for medical record management and operational purposes
Never sold, rented, or used for advertising or marketing
The Service Provider does not independently create medical records and acts solely as a data processor for healthcare organizations.
The Application may automatically collect limited technical information such as:
Internet Protocol (IP) address
Device type and operating system
Application usage timestamps
Performance and security logs
This data is used strictly for security, performance monitoring, and service improvement.
The Application does not collect precise real-time location data.
When using the Application on a mobile device, the following may be processed:
Crash reports and performance data
Push notification tokens (for system and account notifications)
Access to device storage or photo library is requested only when you choose to upload medical files. The Application does not access files without your direct action.
Push notifications can be disabled at any time through your device settings.
The Application may use trusted third-party service providers for infrastructure, analytics, crash reporting, and notification delivery.
These providers:
Process data only on behalf of the Service Provider
Have no independent right to use the data
Are bound by applicable data protection laws
Only the minimum data required to provide these services is shared.
You may request deletion of your user account at any time through the Application or by contacting info@patientmesh.com.
Upon account deletion:
Login credentials and account-related data are removed
Notification data is deleted
Local application data is cleared
Medical records are created and maintained by healthcare providers and may be retained in accordance with applicable healthcare and legal obligations. Account deletion does not override mandatory medical data retention requirements.
Personal data is retained only for as long as necessary to provide the Application and comply with legal obligations.
Medical data is retained according to applicable healthcare regulations.
Technical and security logs are retained for a limited period for compliance and operational purposes.
The Application is not intended for use by children. Any data related to minors is entered and managed exclusively by authorized healthcare professionals with appropriate legal consent.
The Service Provider implements reasonable physical, electronic, and organizational safeguards to protect the data it processes.
However, no method of transmission over the internet or electronic storage is completely secure, and absolute security cannot be guaranteed.
This Privacy Policy may be updated from time to time. Any changes will be reflected on this page with an updated effective date. Continued use of the Application constitutes acceptance of the updated policy.
By using the Application, you consent to the processing of your information as described in this Privacy Policy.
Healthcare professionals confirm that they have obtained all required patient consents in accordance with applicable laws.
If you have any questions regarding this Privacy Policy, please contact:
📧 info@patientmesh.com