After completing this course, healthcare professionals will be able to identify and apply key principles of effective communication in healthcare settings, enhancing patient care, trust, and team collaboration.
This self-paced course equips healthcare professionals with essential communication skills to improve patient interactions. Through interactive modules, learners will explore various communication styles, active listening, non-verbal cues, cultural competence, and empathy. Designed with practical applications, this course empowers learners to build trust, ease patient anxiety, and support diverse patient needs.
Upon completing this course, learners will be able to:
Identify and explain different communication styles and their effects on patient interactions.
Demonstrate knowledge of active listening techniques in healthcare settings.
Recognize and interpret non-verbal cues to better understand patient emotions and needs.
Examine and identify culturally competent communication strategies for diverse patient populations.
Apply empathetic engagement techniques to improve patient satisfaction.
Module 1: Communication Styles
Overview of communication styles and their impact on patient interactions.
- Video Instruction
- Reading
- Scenario-based practice
- Quiz
Module 2: Active Listening Techniques
Techniques to enhance listening skills and respond effectively to patient concerns.
- Reading
- Interactive Infographic
- Video and reflection prompt
Module 3: Non-Verbal Communication
Recognizing non-verbal cues and their significance in patient communication.
- Reading
- Infographic
- Two scenario video comparison reflections
Module 4: Cultural Competence
Strategies for effective communication with patients from diverse backgrounds.
- Reading
- Case study analysis practice
- Reflection prompt
Module 5: Empathetic Engagement
Applying empathy to improve patient satisfaction and support patient-centered care.
- Reading
- Infographic Review
- Video on empathy
- Reflection prompt
Final Assessment
Knowledge from all modules will be applied in a final cumulative assessment, combining multiple-choice and short-answer questions with scenarios designed to test understanding and application of all course objectives.
Case Studies
Real-life scenarios to practice communication strategies in diverse patient interactions.
Video Demonstrations
Examples of effective and ineffective communication, with guided reflections.
Interactive Quizzes and Infographics
Knowledge checks with scenario-based questions for immediate feedback.
Reflection Prompts & Final Discussion Forum
Thought-provoking questions to encourage personal insight and application of communication skills.
Self-Check Activities & Short Module Quizzes
Interactive activities embedded throughout the course to reinforce learning and understanding.
Short Module Final Quiz
A comprehensive quiz covering all course modules, providing immediate feedback on correct answers.
Reflection Components
Reflection prompts after each module, allowing learners to connect concepts to their experiences.
Completion Requirements: To complete the course, learners must finish all modules, complete self-check activities, module quizzes, and pass the final assessment.