The Canadian Radio-television and Telecommunications Commission (the Commission) regulates, among other things, the provision of 9-1-1 service by local Voice over Internet Protocol (VoIP) service providers pursuant to the Telecommunications Act (the Act).
As a follow-up to the above mentioned letter, and in light of the importance of 9-1-1 emergency service to the Canadian public, the Commission is working to ensure that local VoIP service providers in Canada adhere to their obligations related to the provision of 9-1-1 service.
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The application of 9-1-1 and other regulatory obligations directly to non-carriers (resellers) offering and providing telecommunications services is described in Telecom Regulatory Policy 2016-12Footnote 1 and Telecom Regulatory Policy 2017-11.Footnote 2 In TRP 2016-12, the Commission directed resellers, as a condition of offering and providing voice telecommunications services, to abide by all applicable existing and future obligations with respect to 9-1-1 service.In TRP 2017-11, the Commission directed resellers, as a condition of offering and providing any telecommunications services, to abide by all applicable existing consumer safeguard obligations, including the obligation to register with the Commission.
If SIMCONET Technologies Inc. provides VoIP service in Canada, it must provide information to the Commission demonstrating that it is in compliance with 9-1-1 obligations of local VoIP service. The details of the obligations, and what is required to be submitted to the Commission, are available from the following link:
As indicated above, for ease of reference, the attachment to this letter outlines the required information to be submitted to the Commission. If you have already provided all or some of the required information to the Commission, please provide the date and original company name for which this information was submitted.
Ensures customers understand the service limitations for VoIP 9-1-1 service and obtains customer consent prior to beginning VoIP service that they understand and agree to the 9-1-1 service limitations.
Broadcasting and Telecom Information Bulletin CRTC 2010-961, Procedures for filing confidential information and requesting its disclosure in Commission proceedings describes the process for filing confidential and abridged information in Commission proceedings: -961.htm 152ee80cbc
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