Dear player,

The 5v5 mobile MOBA game, Honor of Kings, has started its Closed Alpha and is available NOW for players from Mexico! During this free trial, we will be focusing on game stability and optimizing the player experience. In future tests we will include more regions and iOS users. The game is completely free during the trial, but your data will be deleted at the end of the trial. There will be more than 60 heroes available. Most can be obtained by participating in missions and events or can be exchanged for vouchers, diamonds and gold, also through missions and events. At this stage of the test, the available game modes will be 5v5 matchmaking, 5v5 and 1v1 solo ranked matches, as well as training. We look forward to receiving player feedback and suggestions during the test, especially on game performance, network stability, and localization, as this will help us deliver continuous improvements to the gaming experience. Thank you very much!

You can send your comments and suggestions through the following means:

In-game: Login Page > Customer Support Access (the question mark on the right side of the page) or Customer Support Access in the top left corner of the start menu.

Discord: https://discord.gg/qHded6WJyq

Frequently asked questions about the test

1. Can players outside of Mexico participate in the closed alpha test?
   As this Closed Alpha is a test in a limited area, it is not possible. However, more regions will be added in future tests. Follow our official channels for information on upcoming tests.

2. What is the Closed Alpha login method?
   You can only sign in to this trial as a guest or with Google Play, Facebook, or Twitter.

3. Is the Closed Alpha free?
   Yes. We have not set up payment systems for this test. Players will be able to purchase in-game heroes and items through quests and event vouchers, diamonds, and gold.

4. Will my information from the Closed Alpha be saved for use in the official launch?
   No. All player information will be deleted before the official release of the game. Thanks for your understanding.

5. What are the device requirements to participate in the Closed Alpha?
   Our recommendation is to have at least 8GB of storage, 1GB of RAM, and an Android 5.1 or higher operating system.
   For the best experience, we recommend that you close any other applications that consume memory and network during gameplay.

Problems updating the game

1. Why is the download speed not as expected?
   This is probably because there are too many players downloading the game at the same time or you don't have a good mobile network signal. Try to download it during off-peak hours or by switching networks.

2. When I try to update the game, I get the following message: "Could not update resource pack. A system error may have occurred."
   This may be due to the device not having enough memory. We suggest you restart your phone and try to open the game again. If that doesn't fix the problem, uninstall the game and download the installation package again.

3. After upgrading, I get a "Login Expired" message when I try to log in.
   Go to the app settings on your phone, select Honor of Kings and clear the game data. Then try to sign in again. (Note that different phone makes and models may have different titles and menu sequences.)

Game performance issues

Why is it that when I play I get stuck, the game lags, etc.?

Freezing can be related to the following problems:

1. Your phone has very little RAM, so its performance is slow;

2. Network data transmission is slow;

3. There are too many apps running in the background.

Solutions

1. To have the best possible experience, we recommend that you close any other applications that consume memory and network while playing the game.

2. We recommend that you disable High FPS mode, lower the graphics quality, or try clearing the cache in the Settings > Image Settings page in the top right corner of the game.

3. We recommend that you play the game only when you are connected to a stable network.

4. If none of the above methods fixed the issue, please contact customer support.

Grades

For a smoother gaming experience, we will enable the dual-channel signal feature for everyone by default (which will consume a certain amount of mobile data), but you can still manually disable this feature in settings.

※This test has certain network stability requirements, so please make sure you are connected to a stable and strong network during gameplay.

※The content of this test does not represent the final quality of the game.