ParRush Privacy Policy

Effective Date: July 15, 2026

1. Introduction

ParRush (SMC-PRIVATE) LIMITED ("ParRush", "we", "us", or "our") respects your privacy and is committed to protecting the personal information of users of the ParRush website and mobile application (collectively, the "Platform").

This Privacy Policy explains how ParRush may access, collect, use, store, protect, and disclose information in connection with your use of the Platform.

By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.

2. About ParRush

ParRush is an online food delivery platform that connects customers with independent partner restaurants and delivery partners. The Platform facilitates food ordering, order management, payment processing, and delivery services.

ParRush is not the manufacturer or preparer of food offered by partner restaurants. Partner restaurants remain responsible for the quality, ingredients, preparation, hygiene, and safety of their food.

3. Information We May Collect

Depending on the features you use, ParRush may collect the following categories of information:

3.1 Personal Information

This may include:

• Full name

• Email address

• Phone number

• Account credentials or authentication information

• Delivery address

• Other information that you voluntarily provide when creating or using your account

3.2 Order Information

When you place an order through the Platform, information associated with the order may be processed, including:

• Restaurant selected

• Food items ordered

• Order amount

• Delivery address

• Order status

• Order history

• Applicable promotions, discounts, vouchers, or rewards

3.3 Payment Information

ParRush may process information necessary to facilitate payments, including information relating to Cash on Delivery (COD) or approved online payment methods.

Where payment services are provided by a third-party payment provider, payment information may be processed by that provider in accordance with its own privacy practices.

ParRush does not intend to publicly disclose users' financial or payment information.

3.4 Location Information

Where the Platform requires location functionality for delivery-related services, location information may be accessed or processed as necessary to provide the relevant feature.

Location information may be used to:

• Facilitate delivery services

• Help determine or confirm delivery locations

• Support delivery tracking where available

• Assist delivery partners in completing orders

Location access will be requested through the applicable device permissions where required.

3.5 Device and Technical Information

When you use the Platform, certain technical information may be processed by the application or its supporting services, such as device or application information necessary for operating, securing, troubleshooting, and improving the Platform.

The exact information collected may depend on the device, operating system, permissions, and third-party services used by the Platform.

4. How We Use Information

ParRush may use information for legitimate business and service purposes, including to:

• Create and manage user accounts

• Process and manage food orders

• Connect customers with partner restaurants

• Facilitate delivery services

• Process or facilitate payments

• Provide order status and delivery information

• Provide customer support

• Manage promotions, discounts, vouchers, and rewards

• Detect, prevent, and investigate fraud or misuse

• Maintain the security and functionality of the Platform

• Troubleshoot technical problems

• Improve our services and user experience

• Communicate important service-related information

• Comply with applicable legal and regulatory obligations

ParRush will not use personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless permitted or required by applicable law.

5. Sharing of Information

ParRush may share information only where reasonably necessary to operate the Platform, provide requested services, or comply with legal obligations.

Information may be shared with:

5.1 Partner Restaurants

Relevant order information may be shared with the restaurant responsible for preparing the customer's order so that the restaurant can accept, prepare, and fulfil the order.

5.2 Delivery Partners

Information necessary to complete a delivery may be provided to the relevant delivery partner, which may include the customer's name, delivery location, contact information, and order-related details.

5.3 Service Providers

ParRush may use third-party service providers that assist with services such as hosting, authentication, storage, payment processing, communications, analytics, security, or other technical functions.

Such providers may process information only as necessary to provide their services and subject to applicable contractual, technical, and legal safeguards.

5.4 Legal and Regulatory Requirements

ParRush may disclose information where required or permitted by applicable law, regulation, court order, governmental request, or legal process.

5.5 Business Transactions

If ParRush is involved in a merger, acquisition, restructuring, sale of assets, or similar business transaction, relevant information may be transferred as part of that transaction subject to applicable law.

6. Data Security

ParRush takes reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

Where appropriate, information transmitted between the Platform and its supporting services may be protected using modern security technologies such as encrypted connections.

However, no method of electronic storage or transmission can be guaranteed to be completely secure.

7. Data Retention

ParRush retains personal information only for as long as reasonably necessary to:

• Provide the requested services

• Maintain business and transaction records

• Resolve disputes

• Prevent fraud and misuse

• Meet legal, regulatory, accounting, or security requirements

When information is no longer required for these purposes, ParRush may delete, anonymize, or securely dispose of it in accordance with applicable requirements.

8. Account Deletion and Data Deletion

Users may request deletion of their ParRush account and associated personal information through the account deletion functionality provided by the Platform or by contacting ParRush using the contact information provided below.

Upon receiving a valid deletion request, ParRush will take reasonable steps to delete associated personal information, subject to information that must be retained to comply with legal, regulatory, fraud-prevention, dispute-resolution, or legitimate business requirements.

Where certain information is legally required to be retained, it will be retained only for the applicable period and handled securely.

9. Children's Privacy

ParRush is not intended to be directed toward children under the age of 13.

Users must meet the applicable age requirements for using the Platform. As stated in ParRush's Terms & Conditions, users must be at least 18 years of age or access the Platform under the supervision of a parent or legal guardian.

ParRush does not knowingly collect personal information from children in violation of applicable law.

10. Third-Party Services

The Platform may rely on third-party services to provide certain technical or business functions.

These third parties may have their own privacy policies governing how they process information.

ParRush expects third-party service providers used in connection with the Platform to handle information in accordance with applicable laws and appropriate security requirements.

11. Cookies and Similar Technologies

The ParRush website or supporting services may use cookies or similar technologies where necessary for functionality, security, preferences, analytics, or service improvement.

Users may be able to control certain cookie settings through their browser or device settings.

12. User Responsibilities

Users are responsible for providing accurate information and maintaining the confidentiality of their account credentials.

Users must not use the Platform for unlawful, fraudulent, abusive, or unauthorized activities.

Users should promptly notify ParRush if they believe that their account or personal information has been accessed or used without authorization.

13. Data Protection and Confidentiality

ParRush takes reasonable steps to limit access to personal information to authorized persons and service providers who require such information to perform legitimate business or service functions.

ParRush does not sell personal and sensitive user information.

14. Changes to This Privacy Policy

ParRush may update this Privacy Policy from time to time to reflect changes in the Platform, applicable laws, technology, or business practices.

When changes are made, the updated Effective Date will be displayed at the beginning of this Privacy Policy.

Users are encouraged to review this Privacy Policy periodically.

15. Relationship With Other Policies

This Privacy Policy should be read together with the ParRush Terms & Conditions and other applicable policies governing the use of the Platform.

The Terms & Conditions govern the use of the Platform, while this Privacy Policy specifically explains how personal and user information is handled.

16. Contact Information

ParRush (SMC-PRIVATE) LIMITED

Email: contact@parrush.com

Phone: 03099746403

Office: House No CB-911 Street No 08 Riasatabad Wah Cantt District Rawalpindi, Pakistan.

For privacy-related questions, requests, or account/data deletion requests, users may contact ParRush using the contact information above.

17. Acceptance

By using the ParRush Platform, you acknowledge that you have read and understood this Privacy Policy and agree to the handling of information as described herein, subject to applicable law.