Cancellation & Refund Policy

Merchant business' return and cancellation policy must be made available to customers on website and they have to agree to its terms during the order process. Customers have to click on an "Accept" or "Agree" for return and cancellation button before submitting their payment information. Then, once the order has been submitted, policy can be sent to customers with the order confirmation email.

Cancellation Policy

PanTax believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

• Cancellations will be considered only if the request is made within 72 hours of placing an order. However, the cancellation request will not be entertained if the orders have been initiated and the processing is done.

Refund Policy

Any product/service once purchased cannot be cancelled or terminated since the nature of Products/Services is online and they are instantly delivered and/or once the process of delivery gets initiated or started, cannot be stopped without any misuse/loss to PanTax.

However, PanTax will refund any fees or services charges as received from user in the following circumstances:

i) if PanTax received any payment in duplicate by mistake or omission or error or failure of transaction by bank.

Any request for refund of payment made by you to PanTax should be within 2 business days of date of payment. Your request for a refund terminates your rights to use the PanTax services and any related warranties or guarantees and further use of the Product/Service will be considered as misuse and can result into cancellation of the refund. You understand and agree that the sole and exclusive remedy available to you shall be to claim from PanTax refund of the fees paid by You for any event, including but not limited to computation error, printing error, filing error, filing delay, data leakage, security breach, data loss, or non-availability of product/service.