Privacy Policy for PANDA LIVE
Last Updated: June 25, 2026
PANDA LIVE ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App").
By using the App, you consent to the practices described in this Privacy Policy.
When you create an account and use our services, we may collect:
Full Name — Used for your profile and display name
Email Address — Used for account authentication and communication
Date of Birth — Used for age verification (18+ requirement)
Profile Photo — Used for your profile and live stream display
We automatically collect certain device information, including:
Unique device identifier
Device model and operating system
IP address
App version
We collect information about how you use the App, including:
Live streaming activity (hosting and viewing)
Chat messages and shared media
Gift and diamond transactions
Follower and following interactions
App interaction data and feature usage
Our App integrates with the following third-party services, which may collect and process data:
Firebase — Authentication, Analytics, Crashlytics, Cloud Messaging
MongoDB Atlas — User data and application data storage
Cloudflare R2 — Media file storage
LiveKit — Live streaming infrastructure
We use the information we collect to:
Provide, maintain, and improve our services
Process transactions (diamonds, gifts) and send related notifications
Verify your identity and age (18+ requirement)
Enable live streaming, chat, and social features
Personalize your experience and deliver relevant content
Detect, investigate, and prevent fraud or abuse
Send push notifications related to your activity
Comply with legal obligations and enforce our Terms of Service
We do not sell your personal information. We may share your information in the following circumstances:
With Other Users — Your profile information, live streams, and public interactions are visible to other users
With Service Providers — We share data with third-party providers (Firebase, MongoDB Atlas, Cloudflare, LiveKit) to operate the App
For Legal Reasons — If required by law, court order, or governmental request
For Safety Purposes — To protect the rights, property, or safety of users or the public
Business Transfers — In case of merger, acquisition, or asset sale
Your data is stored securely using:
MongoDB Atlas — Encrypted at rest (AES-256)
Firebase (Google Cloud Platform) — Enterprise-grade infrastructure
Cloudflare R2 — Media storage with encryption in transit and at rest
We implement industry-standard security measures, including:
Encryption in transit (TLS/SSL)
Encryption at rest
Secure token management via Firebase Authentication
Regular security audits and monitoring
Strict access controls and backend authentication
While we take reasonable measures to protect your information, no method of transmission or storage is 100% secure. Absolute security cannot be guaranteed.
We retain your information for as long as your account remains active or as necessary to provide services.
Upon account deletion:
Personal data is permanently deleted
Chat messages are deleted
Media files (photos and videos) are removed
Live stream records are deleted
Transaction logs are anonymized for financial compliance
Gift and diamond transaction history is anonymized
You may request account deletion at any time through:
Profile → Edit Profile → Delete Account within the App.
Depending on your jurisdiction, you may have the right to:
Access — Request a copy of your personal data
Correction — Correct inaccurate or incomplete information
Deletion — Permanently delete your account and data
Data Portability — Receive your data in a machine-readable format
Opt-Out — Opt out of marketing communications and push notifications
Restrict Processing — Limit how we process your data
To exercise these rights, please contact us using the details below.
PANDA LIVE is strictly intended for users aged 18 and above.
We do not knowingly collect personal information from individuals under 18. Age verification is required during registration. If we discover that a user under 18 has provided personal information, we will promptly delete their account and all associated data.
Your data may be transferred to and processed in countries outside your own. We implement appropriate safeguards to ensure compliance with applicable data protection laws.
We may update this Privacy Policy periodically. Updates will be posted within the App, and the "Last Updated" date will be revised accordingly.
Continued use of the App after changes are posted constitutes acceptance of the updated policy.
If you have any questions or concerns about this Privacy Policy, please contact us:
Email: privacy@pandalive.com
In-App Support: Profile → Help & Feedback