PANDA EV – PRIVACY POLICY

Effective Date: April 2026 

LAST UPDATE: APRIL 2026

This Privacy Policy applies to the Panda EV mobile application and services (the “Application”).

Panda EV Company Limited (“Panda EV”, “we”, “our”, or “us”) is committed to protecting your personal data and ensuring transparency in how your information is collected, used, and protected.

By using the Application, you agree to the terms of this Privacy Policy.

1. Company Information

Panda EV Company Limited
Level 6, Work Central Office Vientiane
Saylom Road, Vientiane Capital, Lao PDR

Phone: +8562022222421
Email: support@panda-ev.com

2. Scope of This Policy

This Privacy Policy applies to all users of Panda EV services, including:

• Mobile application usage

• EV charging services

• Payment and wallet services

• Customer support interactions

This Policy applies only to Panda EV services and does not cover third-party services linked through the Application.

3. Information We Collect

We collect only the information necessary to provide and improve our services.

3.1 Personal Information

We may collect your name, phone number, and email address during account registration and use of the Application.

3.2 Charging and Usage Data

We collect information related to your use of our services, including:

• Charging session details (time, duration, kWh usage)

• Charging station interactions

• Transaction and payment history

3.3 Location Information

We collect location data when you use the Application to:

• Find nearby charging stations

• Access location-based services

We do not continuously track your location outside of active app usage.

3.4 Device and Technical Information

We may collect technical data such as:

• Device type and model

• Operating system

• Application version

• Device identifiers

This information is used to maintain system performance, security, and reliability.

3.5 Payment and Wallet Information

We collect transaction-related information including:

• Payment amount and method (e.g., QR payment)

• Wallet balance and top-up history

We do not store sensitive financial details such as full bank account or card numbers. All payments are processed through secure third-party providers.

3.6 Communication and Support Data

We may collect information from communications with you, including:

• Customer support inquiries

• Feedback or complaints

• Service-related messages

4. How We Collect Information

We collect information through:

• Information you provide directly (registration, usage, payments)

• Automated systems (application logs, analytics tools)

• Third-party services (payment providers, SMS/OTP services)

5. How We Use Your Information

We use your information for the following purposes:

• To provide and operate EV charging services

• To locate and display nearby charging stations

• To process payments and manage wallet balances

• To send service-related notifications (charging status, transactions, updates)

• To improve application performance and user experience

• To provide customer support and resolve issues

• To detect, prevent, and address fraud or system misuse

We use your data only for purposes necessary to operate and improve our services.

6. Sharing of Information

We do not sell or rent your personal data.

We may share your information only under the following conditions:

6.1 Service Providers

We may share necessary information with trusted service providers, including:

• Payment providers (e.g., QR payment systems)

• SMS/OTP providers

• Cloud infrastructure and hosting services

• Analytics and system monitoring tools

These providers are required to handle data securely and only for service-related purposes.

6.2 Business Partners

We may share limited and necessary information with selected business partners, such as EV fleet operators, mobility service providers, or infrastructure partners, solely for the purpose of delivering, operating, or improving our services.

Such data sharing may include:

• Charging session data (e.g., time, duration, energy consumption)

• Transaction-related information required for billing or settlement

• Operational data required for service integration

We ensure that:

• Only necessary data is shared

• Data is shared securely

• Partners use the data only for agreed purposes

We do not share personal data for unrelated commercial purposes.

Where possible, data will be anonymized or aggregated.

6.3 Legal Requirements

We may disclose your information if required by law, regulation, or government authority.

7. Data Retention

We retain your data:

• For as long as your account remains active

• As required for legal, financial, and operational purposes

When no longer required, data will be deleted or anonymized.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or disclosure.

However, no system can guarantee complete security.

9. Your Rights

You have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Withdraw consent where applicable

Requests can be made via: support@panda-ev.com

We will respond within a reasonable timeframe.

10. Third-Party Services

The Application may integrate third-party services such as:

• Payment providers

• Cloud services

• Analytics tools

These third parties operate under their own privacy policies, and Panda EV is not responsible for their practices.

11. Children’s Privacy

Our services are not intended for individuals under the age of 18.

We do not knowingly collect personal data from minors.

12. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements.

Updates will be communicated through the Application or official channels.

13. Contact Information

Panda EV Company Limited
Level 6, Work Central Office Vientiane
Saylom Road, Vientiane Capital

Phone: +8562022222421
Email: support@panda-ev.com

PANDA EV – PRIVACY POLICY